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McGrath Acura of Downtown Chicago
Chicago, IL
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If it ain't broke, they might break it for you in order to charge $$$ for replacement parts - it happened to us when we took ours in for routine maintenance - declined all their add ons that they 'found' to charge $$$ for replacement parts - it happened to us when we took ours in for routine maintenance - declined all their add ons that they 'found' and the car stalled out in the driveway of the neighborhood shopI took it to! Shady. Reported them to ACURA USA, stating that it is ironic that their Brand's very reliability is starving their dealers of easy money - so they resort to FRAUD like this, damaging the Brand! ACURA HQ should stamp this out publicly, McGrath would be a great place to start, and I suggested as much at the Auto Show in Detroit. More
The service I received when taking my car for my regular oil change was excellent. The customer service agents were very professional and catered to my needs. They offered a complimentary Lift ride to and f oil change was excellent. The customer service agents were very professional and catered to my needs. They offered a complimentary Lift ride to and from the dealer because they were busier than expected. More
Mcgrath Acura of Downtown Chicago Dealer is best dealer in Town good service and staff are very nice and kind ! especially service guys name Johnny Fernandez ! in Town good service and staff are very nice and kind ! especially service guys name Johnny Fernandez ! More
I dropped my car to be serviced at McGrath Acura downtown Chicago. Johnny was pleasant to work with. He was able to determine the issue accurately and efficiently resolve it. Thank you, Johnny! Chicago. Johnny was pleasant to work with. He was able to determine the issue accurately and efficiently resolve it. Thank you, Johnny! More
I went in yesterday to buy out my lease- - it was the worst experience of my life! It took 3 hours and I was enraged by the time I left. The kept telling me 10 min- 15 min- 25 min-more and finally at 2 worst experience of my life! It took 3 hours and I was enraged by the time I left. The kept telling me 10 min- 15 min- 25 min-more and finally at 2 hrs and 50 min they said I was done. But for some reason had taken the plates off my car - and then had to wait to have them put back on! They didn't even offer me free oil changes, The entire experience was horrible! More
Went for a service B which was told that that was a oil change for $79 then I was told once I got there that service B was $287 that was needed for the car called other accurate deals they tell me service change for $79 then I was told once I got there that service B was $287 that was needed for the car called other accurate deals they tell me service B is a simple oil change and which they tell me it's not so I was bamboozled out of 200 and something dollars by this acara dealership More
Great service. Excellent details of the issues and problems with my vehicle with pictures. I was given a comprehensive plan for repairs. My vehicle was completed i Excellent details of the issues and problems with my vehicle with pictures. I was given a comprehensive plan for repairs. My vehicle was completed in a timely manner. I was given a loaner as well. More
McGrath kia for $65k. I asked them if I could get services from any McGrath dealership, because they were 2 hours away from my home; this is before I purchased the vehicle I asked them if I could get services from any McGrath dealership, because they were 2 hours away from my home; this is before I purchased the vehicle and I was told yes. When it was time to get my free oil change. I went to McGrath Acura and they gave me the hardest time. I was told that it would be better to go to McGrath Kia because they were unfamiliar with Kia and may not have what I needed for an oil change. I called McGrath Kia and told them what I was told. McGrath Kia called and I was able to get the oil change from McGrath Acura. Approximately 7 months later, I catch a flat in 1 tire and 2 bubbles in 2 separate tires. Needing 3 tires for my car. Thankfully, I had purchased the tire and rim protection plan. I called and spoke with a service rep and told them my problem. I was told to come in. Once I got there, I was told that they didn’t have my tires and that they would have them in by the next day. I requested a loaner, since I couldn’t safely move my vehicle without the chance of getting stranded with 3 flat tires. I was denied a rental, saying that the rentals were pre reserved for customers who needed to be serviced for 3 or more hours. fortunately they gave me a Lyft home. A one day wait, turned into 3 days. For 3 days, I requested a loaner vehicle and was denied. So I had to pay for a rental. When I finally received my vehicle, I was charged an additional $189. I was then asked if I wanted to pay an additional $150 for a tire rotation. I asked if I would get some kind of discount for the inconvenience and the service director Giacomo Spinnato told me no. He stated that all the dealerships were owned by different brothers and every McGrath was a separate entity, depending on who owned what. At this point I refused to spend another dime with the McGrath brand, and I told the service rep this. Once I paid and picked up my car, I proceeded to leave, when my 6 year old son noticed the black rim hanging in the back seat, as well as the basket being torn off the back seat. I pulled back to the service entrance to show the service rep. I was told to call back when Giacomo was there. Over the weekend I noticed that my rear view camera was very blurred and I could barely see out of it. Therefore when I talked to the service director Giacomo Spinnato, I informed him of everything. Giacomo stated that it didn’t happen in their shop and that if I have a warranty, I could take my car to Kia to get my rear camera looked at. This brand is a total nightmare. When you see that McGrath sign, please run, once they finish ripping you off with the high prices. They will show no loyalty to the customer. No matter how much you spend with them. And yes, I read all the reviews before I purchased the vehicle and obviously those individuals are friends and family, because I also spoke to another customer while I waited and she was saying that she was going through More