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McGrath Acura of Downtown Chicago
Chicago, IL
279 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 279 reviews
May 26, 2023
I had a great experience the sales rep guillermo made it seamless and comfortable I am definitely going to stay with acura as a customer seamless and comfortable I am definitely going to stay with acura as a customer More
by VAM
Employees Worked With
Thomas Whitfield, Maria Bonilla Pozo, Guillermo Perez, Jose Trujillo, Orlando Rocha, Natalia Pineda, Tye Lee, Danny Lozano, Suli Gaghamin, Jimmy Jafal
May 25, 2023
The Car buying experience is superb with no pressure but what makes the difference is the Service department and Service Advisors. Stephanie is my advisor and she has my best interests in mind at all times. what makes the difference is the Service department and Service Advisors. Stephanie is my advisor and she has my best interests in mind at all times. Thanks for everything. It is always a pleasant time when I have to visit for maintenance. More
by K Wade
Employees Worked With
Stephanie Spinnato, Orlando Rocha, Luke Miechowicki
May 12, 2023
Will never take my car there again was told I needed a new timing belt when I took it to get replaced after 2 weeks car started to make a knocking noise so I took it in again to get looked at they suppose new timing belt when I took it to get replaced after 2 weeks car started to make a knocking noise so I took it in again to get looked at they supposedly fixed 2 days later same noise starting to think I didn’t even need it replaced the car will never be the same will never go there again . More
by Tomas g
Employees Worked With
Joe , Mark Benne, Tye Lee, Anthony Manteca
May 03, 2023
Always great service. From entry to exit. Ever the helpful, kind staff. Especially the car wash crew. Thank you for your dedication. Everyone. From entry to exit. Ever the helpful, kind staff. Especially the car wash crew. Thank you for your dedication. Everyone. More
by NicoleDaley8
Employees Worked With
Service dept.
April 30, 2023
Dominick was extremely personable and at the same time very professional! He explained everything we needed to know to make excellent choices! We were pleased with our visit in part because of the service very professional! He explained everything we needed to know to make excellent choices! We were pleased with our visit in part because of the service we received! More
by marrington.arrington3
Employees Worked With
Dominick
April 21, 2023
Maria was a very great saleswoman. She was so pleasant, understanding and patient w/me. I will be going back when I’m ready for my upgrade. Oh can’t forget how Maurice got my car all She was so pleasant, understanding and patient w/me. I will be going back when I’m ready for my upgrade. Oh can’t forget how Maurice got my car all clean and ready for me. TS More
by T.S
Employees Worked With
Maria Bonilla Pozo
February 20, 2023
My experience at McGrath Acura of Downtown Chicago was awesome. I was initially working with another local dealer (Rizza) on a 2023 Acura RDX A-Spec Advance, and I thought I was getting a good deal at th awesome. I was initially working with another local dealer (Rizza) on a 2023 Acura RDX A-Spec Advance, and I thought I was getting a good deal at the other dealer. But then I saw that McGrath had the same vehicle on their lot. I reached out, and I am glad that I did. Natalia Pineda was phenomenal to deal with, and within minutes she was able to confirm that she could beat the other dealer, and she did so by a lot. She did such a great job. The experience at the dealership today was great as well. A very smooth transaction. Thank you Natalia! More
by wheatonhawkeye
Employees Worked With
Natalia Pineda, Luke Miechowicki
February 15, 2023
DO NOT GO HERE! False Advertising.The manager Nea lied to me to waste my time and get me to come in! They advertise KBB and use them as a 3rd party service to valu False Advertising.The manager Nea lied to me to waste my time and get me to come in! They advertise KBB and use them as a 3rd party service to value cars and then say we can't give you that value. They low balled my trade in by 5k. I got my trade in value off their website. But they would not honor the values. More
by dust2400
Employees Worked With
Tye Lee
