McGrath Acura of Downtown Chicago

It was an amazing experience. Top class customer service. Mohammed is a very friendly Sales person, always smiling, not pushy. Great price, I love my TL. Mohammed is a very friendly Sales person, always smiling, not pushy. Great price, I love my TL. More

What an amazing experience buying a car. The team at Mcgrath Acura Chicago take the stress and headache out of buying a car. Its nice to finally have a car dealership where you dont feel like you are g Mcgrath Acura Chicago take the stress and headache out of buying a car. Its nice to finally have a car dealership where you dont feel like you are getting ripped off. I plan on buying my next car from here. I came in to buy a An acura MDX for my wife. When I called in to see if the car was available I spoke to Mohammed on the phone and told him I would be on my way. He went ahead and had the car pulled up and brought inside so that I could look at it insde and not out in the cold. We took it for a spin and he knew everything there was to know about the car. You immediately get the impression that Mohammed is more concerned with building a relationship and building a customer for life rather than just getting a sale. He stayed hours after his shift was over and even after I had finished buying the car and in finance to make sure I knew how to use everything. He then introduced me to Alex who made sure to show me how to use everything and set up the XM radio for me. Erik In finance was not afraid to fight for a better interest rate for me while others told me that the banks would not go for it. He saw my credit and got on the phone with the bank and got a better deal done for me. After buying the car i was just about to leave the dealership when I noticed some scratches that I didnt notice when I was initially looking at the car. Mohammed told me that was no problem and then introduced me to John who set up an appointment for me. I came in a week later and they gave me a loaner and took care of the scratches. I used to be a BMW guy but from now on I will be buying all my cars from Mcgrath! More

My wife and I originally came to look at 1 particular car...but we found one we liked better. Roberto was our salesman and he is very friendly and polite, and very informative. He is a good salesman th car...but we found one we liked better. Roberto was our salesman and he is very friendly and polite, and very informative. He is a good salesman the type I like to work with. Upfront and honest without pressure tactics. when we needed approval from his manager Sam, He was the same also. If I was to describe these guys in one word, I would say professional. All in All I would recommend this sales team any day. Thank you Roberto and Sam; we appreciate the great deal you gave us. James was the final finance person we worked with and James is great too. By the way if you prefer English or Spanish, two of the salesman we dealt with are bi-lingual which was very nice for my wife. No I'm not related and don't work there...this was our first visit..check them out for yourself. More

I was extremely pleased with my salesman... He found and delivered the car I wanted in my price range in one week.. The finance director made sure I was happy and comfortable with my purchase and monthly pa delivered the car I wanted in my price range in one week.. The finance director made sure I was happy and comfortable with my purchase and monthly payments. Very friendly staff ... Thanks John Ta .... More

Jerry is a wonderful salesman, he knows his people and takes care of them just the same! I recommend him if you are looking for a car new or used! takes care of them just the same! I recommend him if you are looking for a car new or used! More

We had a terrific experience at McGrath Acura - Chicago. The sales people were very informative and accommodating. They kept us informed of any dealer offerings. They were easy to negotiate with. The ser The sales people were very informative and accommodating. They kept us informed of any dealer offerings. They were easy to negotiate with. The service staff have always been very professional and informative. We hope to continue to do business with this dealer and would recommend them to friends and family. More

I spent over a month looking for something to replace a car I hated. After visiting other dealers for other makes of automobiles, I thought I would give Acura a try. I had always been loyal to Toyota a car I hated. After visiting other dealers for other makes of automobiles, I thought I would give Acura a try. I had always been loyal to Toyota and my whole family drives Toyota and Lexus and I had deviated from that and went with a car I hated (but shall remain nameless). Needless to say, I had really missed the smooth ride and awesome reliability of a Japanese luxury car. I walked around McGrath for about 10 minutes outside (which is perfect, I don't want to be pounced on or ignored) and Jason B. came over and started to help me. He was incredibly friendly, personable, knowledgable, and he listened to what I said I wanted and he didn't pressure me to get options I didn't want or need beyond the normal, expected pressure that he is required and should provide. In other words, he knew how far to push and when to back off. I'd say he was probably the best car salesperson I'd ever dealt with, if not the best. After a great test drive, I decided to purchase a 2013 Acura TSX. I was passed on to Elizabeth R. in the finance office and she is awesome. She worked with me according to my needs and worked hard to get me the best arrangment for me. She also didn't pressure me to a crazy point for add on warranties, etc. She was very patient with me in going over all of the different options available to me regarding dent repair, GAP insurance, etc. She was also very personable and dare I say, FUN? Dare I say the finance office was fun? I know! Crazy! Lastly, I delt with Alex who showed me how to use my Bluetooth and a few other car features. Totally nice, professional and she knew her stuff. Went for my first complimentary car wash over the weekend and it took only about 10 minutes and the guy was super nice. I will definitely be recommending this place to everyone. More

Chase and the team at McGrath Acura in Downtown Chicago are all about making sure that your customer experience is second to none. The entire staff is very friendly, knowledgeable, dedicated and the best t are all about making sure that your customer experience is second to none. The entire staff is very friendly, knowledgeable, dedicated and the best team that I have dealt with in the 30+ years in buying r leasing cars. The new location is outstanding and all phases of their operation are fantastic. The is not a better vehicle purchasing experience around so I encourage everyone to visit Chase and everyone at McGrath Acura. For the record, the 2014 MDX is an incredible vehicle with a ride that once you experience it, no other SUV in its class does not have a chance. More

John T. contacted me after submitting a search on USAA for a 2013 RDX and I swung by since I live in the area. After a little haggling, they gave me a decent price; however, the car was not in stock, so for a 2013 RDX and I swung by since I live in the area. After a little haggling, they gave me a decent price; however, the car was not in stock, so they wound up having to get it from their "other dealer." When I arrived to pick the car up, they had just completed detailing it (they left the "Joe Rizza" decal on the back, so I asked that they remove it). Took care of the financing with no pressure to purchase additional add-ons/warranties from James L. Before driving away, John T. gave me a nice demo of the vehicle's features (I declined the full demo since I owned the previous generation and was tight on time). Drove the car to my father's house and realized that I actually bought the wrong model - meant to get an AWD model, not FWD (totally my fault for printing off the wrong coupon from USAA). Called John about my discrepancy and he spoke with Chase D./management. They had no issues with me bringing the vehicle back and swapping it for the model that I originally intended to purchase (the AWD model was actually in stock)! I was very impressed that I received absolutely no pushback whatsoever and just paid the difference in price. These guys definitely made my day by going above and beyond - most dealers would not have done that. I will definitely recommend them to all of my friends and family. More

Jerry Jack is a great salesmen. I have done business with him for the past 12 years. When I make my next purchase I will go to see him again. him for the past 12 years. When I make my next purchase I will go to see him again. More