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McGrath Acura of Downtown Chicago

Chicago, IL

Overview
Reviews
Vehicles
4.4
280 Reviews
Call Dealership (773) 336-6300

1301 N Elston Ave

Chicago, IL

60642

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Showing 280 reviews

March 28, 2024

Professional service all around in my experience. Staff are knowledgeable and courteous. Atmosphere within dealership is pleasant. Tracking service progress with smartphone is a nice feature. More

by olddognewtrix
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Whitfield
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Apr 18, 2024 -

McGrath Acura of Downtown Chicago responded

Hello, we're thrilled to hear about your positive experience with us! Providing professional and knowledgeable service is a top priority, and we're delighted that our staff exceeded your expectations in both expertise and courtesy! Creating a pleasant atmosphere is essential for us, so we're glad you found it enjoyable! The McGrath Acura of Downtown Chicago looks forward to serving you for years to come!

March 24, 2024

Fast service,Good and polite workers. Like when they let me know what’s going on with my car. The only thing I was disappointed with is they don’t serve any kind of food like my BMW DEAL More

by Angel G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Apr 18, 2024 -

McGrath Acura of Downtown Chicago responded

Angel, thank you for your feedback! We're thrilled to hear that you had a positive experience with our service team and found them to be good and polite! We understand the importance of communication when it comes to your vehicle, and we're glad to hear that you appreciated being kept informed! We apologize for any inconvenience regarding the absence of food service! The McGrath Acura of Downtown Chicago looks forward to serving you for years to come!

March 22, 2024

Great service. Courteous advisor and staff. Wait times are on par with the services rendered. Good complimentary beverages. More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Apr 18, 2024 -

McGrath Acura of Downtown Chicago responded

Hello, we're absolutely thrilled to hear about the fantastic five-star experience you had with our team and services during your recent visit! Your willingness to share your feedback with us is greatly appreciated! Thank you sincerely for your ongoing support! The McGrath Acura of Downtown Chicago looks forward to serving you for years to come!

February 07, 2024

Excellent service, friendly people. I always had my service done at this place and I am very pleased. More

by milanka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Feb 07, 2024 -

McGrath Acura of Downtown Chicago responded

Milanka, we're thrilled to hear about your incredible five star experience with our team and services during your last visit! We appreciate your feedback and support! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!

February 02, 2024

Service has gone down. Seem more interested in suggestive selling unnecessary maintenance then actual service. More

by Chicago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Feb 08, 2024 -

McGrath Acura of Downtown Chicago responded

Hello valued customer, our team would love to get to the bottom of it. We care deeply about every detail, big or small! Please reach out to Rachael Jones, at 630-371-6330 rjones@acurawestmont.com. McGrath Acura of Downtown Chicago looks forward to hearing from you soon!

January 21, 2024

Fantastic experience, the second mdx we bought this year! Thomas and his team are the best! The found the perfect MDX for us!! More

by lisa.ripson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Whitfield, Tye Lee, Luke Miechowicki, Anthony Manteca, Amy Brosnan
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Jan 21, 2024 -

McGrath Acura of Downtown Chicago responded

Lisa, we're over the moon to have received your five star rating regarding your last experience with our team and services! Especially when working directly with Thomas, as well as the rest of our incredible team members! Thomas it truly the best! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!

January 10, 2024

Good appointment appointment making experience, vehicle serviced as requested, first rate service rep, overall superior customer service. More

by RK Oden
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Jan 16, 2024 -

McGrath Acura of Downtown Chicago responded

Hello, we're delighted to hear about your wonderful five star experience with our team and services! We appreciate you being able to take the time to share with us as well! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!

January 01, 2024

Excellent service. Professional staff. Receive car at estimated time. Very good like the updates via cell phone. More

by mccoy_janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Jan 16, 2024 -

McGrath Acura of Downtown Chicago responded

Hello, we're thrilled to hear about your fantastic five star experience with our team and services! We appreciate your kind words! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!

December 04, 2023

Jimmy and his manager were awesome! They got me the deal I wanted quickly and made everything super easy! Would recommend them to anybody! More

by mduke33sd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Jafal
Report | Print
Dec 09, 2023 -

McGrath Acura of Downtown Chicago responded

Hello, we're delighted to hear about your wonderful five star experience with our team and services! We appreciate you being able to take the time to share your kind words with us! Especially when working directly with some of our fantastic team members! McGrath Lexus of Chicago looks forward to your next visit with us soon!

November 07, 2023

Prompt service. Replaced my Rfcu side mirror assembly the very next day without much wait More

by SB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Nguyen from service dept
Report | Print
Nov 08, 2023 -

McGrath Acura of Downtown Chicago responded

Hello, we're glad to hear about your wonderful five star experience with our team and services! We appreciate your support dearly! The McGrath Acura of Downtown Chicago family looks forward to serving you for years to come!

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