McGrath Acura of Downtown Chicago

Excellent customer service by everyone at dealer. They made my car buying experience enjoyable.. I would go back for any future purchase made my car buying experience enjoyable.. I would go back for any future purchase More

Overall great experience thanks to Mario Mankowski! He really made the process a pleasure. Next time we need a new vehicle we will be going to McGrath. really made the process a pleasure. Next time we need a new vehicle we will be going to McGrath. More

Don’t want to gift card will never come back the service was horrible. They state that they wash my car and it was still dirty and they forgot to reset my oil change so it still says 20% left. The worst exp was horrible. They state that they wash my car and it was still dirty and they forgot to reset my oil change so it still says 20% left. The worst experience I’ve ever had as an Acura driver More

Courtesy and professional services from the time I stepped in the dealership until the the I left stepped in the dealership until the the I left More

We got our Acura MDX at McGrath Downtown and we are very impressed with the professionalism and service of both Maria and Andy. Maria was the car agent who helped us buy our car. She was very helpful and st impressed with the professionalism and service of both Maria and Andy. Maria was the car agent who helped us buy our car. She was very helpful and straight to the point. It was very easy to talk and deal with her. There was not a lot of wasted time. She helped us find the perfect car that we’re looking for. Andy, was the billing agent who helped us with our paperwork. He was very professional and clear about everything. He didn’t let us feel obligated to sign or choose something that we’re comfortable with. Our overall experience with McGrath Downtown was excellent! I highly recommend Maria and Andy as your car agent if you’re buying a car. I highly recommend McGrath Downtown. Michael and Cristina More

Very patient and considerate. I thought my claim was taken care of for a loaner and it wasn't. They instead worked with me! I now definitely want to purchase my next vehicle with them! Thank you ALL sta taken care of for a loaner and it wasn't. They instead worked with me! I now definitely want to purchase my next vehicle with them! Thank you ALL staff! More

Great Service, Maria was excellent and helped us pick out the used car that was best for us. Professional and accommodating, there was a small wait but once we got back to sign it moved quickly and easily. the used car that was best for us. Professional and accommodating, there was a small wait but once we got back to sign it moved quickly and easily. More

WARNING! They bring same to Acura brand. Excessive prep dealer's fee added to the price of the car (in my case1295.00). Internet price is a scam! This is only to get you to their door. After you are there dealer's fee added to the price of the car (in my case1295.00). Internet price is a scam! This is only to get you to their door. After you are there and try to make a deal, they will add ridicules high dealer hidden fee for vacuum and washing your car to the price of the car (The other person heard that this fee is for “fancy show room and free coffee”) . Fee what is already included in the price of the car and which is reimbursed by manufacturer to the dealer. You don't have to pay it again. They even didn't buy the full tank of gas for 1295 only half a tank. This was a joke! All this time assuring you that all is good and dandy. Nothing to worry about. Please before you sign the contract ask them to remove this excessive fee!!! This is scam! You don't have to pay it! Very bad experience overall. Car is great !!! More

The service staff was courteous, accommodating and professional. The service was done quickly and I didn’t have to wait very long. professional. The service was done quickly and I didn’t have to wait very long. More

Guillermo helped me and was very friendly and understanding ! They were willing to work with me and I was able to find the perfect vehicle ! understanding ! They were willing to work with me and I was able to find the perfect vehicle ! More