McGrath Acura of Downtown Chicago

Very nice helpful and make sure you in the Car you desire very patient with you let you make your own very patient with you let you make your own More

It felt good knowing that the customer had a great experience and didn't feel pressured into committing to a purchase experience and didn't feel pressured into committing to a purchase More

Gabby was amazing! She was extremely knowledgeable and personable! I will definitely be returning thanks to her amazing spirit and personality. She was extremely knowledgeable and personable! I will definitely be returning thanks to her amazing spirit and personality. More

Great customer service. Clean, comfortable waiting area. Pleasant, friendly employees. However, last visit there was no coffee or vending machine freebie. Clean, comfortable waiting area. Pleasant, friendly employees. However, last visit there was no coffee or vending machine freebie. More

Greg recently put me in an Integra, and I absolutely love it! The staff at Acura were so accomodating from the minute I walked in, to the moment I drove out. I had several boundaries for my next vehicle, and it! The staff at Acura were so accomodating from the minute I walked in, to the moment I drove out. I had several boundaries for my next vehicle, and they supported me all along the way. I felt heard and very supported. If you are looking for great leadership and great customer care, I highly recommend giving these people a try. Thanks, McGrath Acura of Downtown Chicago! More

Awesome time at the dealership ! Gabby, Anna and Greg were beyond helpful! I am so happy with my new Integra! Gabby, Anna and Greg were beyond helpful! I am so happy with my new Integra! More

Gabrielle was great! Had an answer for every question I asked and made the buying experience very enjoyable! Had an answer for every question I asked and made the buying experience very enjoyable! More

We bought a new Acura MDX from them- the process was NOT great. (1) Salesperson we worked with was quite rude during negotiation. When we were negotiating, she essentially said our negotiation was not val great. (1) Salesperson we worked with was quite rude during negotiation. When we were negotiating, she essentially said our negotiation was not valid and we didn’t know because “haven’t bought a car in 8 years”, Her manager was much better and the only reason we stayed there to buy. Turns out our counter offer was valid and we agreed on a price (2) Random flip-flopping - the car we wanted was available, then not, then available again. When we completed negotiation- signed on the numbers for a car with 10 miles on it. We go to finance, without any clarification we were given odometer agreement to sign- car had 100 miles. We discovered it because we read the document. When we asked we were told this was completely normal - their new cars can even have 300 miles. That’s great, except they told us it’s 10 miles and when it wasn’t, didn’t bother to inform us. Broke our trust but it was super late and we bought the car anyway. Management apologized but not the salesperson. I gave 3 stars because (1) they stayed quite late to complete the deal and we drove away with a car at the end of it (2) Except the salesperson, the others were polite More

Everyone was awesome especially Gabby she was helpful, nice and very professional about her job she was able to wait for me even if it’s after hours driving from Minnesota to pick up the car in Chicago it nice and very professional about her job she was able to wait for me even if it’s after hours driving from Minnesota to pick up the car in Chicago it was my pleasure working with them and for them helping me finding the car I been looking for months all I want to say is thank you for the help guys. More

Had a good time with Gabby Mota and she's amazing! I would recommend her to all I would recommend her to all More