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McGovern Toyota of Portsmouth - Service Center

Portsmouth, NH

4.7
79 Reviews

79 Reviews of McGovern Toyota of Portsmouth - Service Center

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August 28, 2024

Michelle was very helpful and friendly, waiting room was very comfortable. Very efficient staff and work completed on time More

by Judi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle service rep
Aug 29, 2024 -

McGovern Toyota of Portsmouth responded

Judi, we're delighted to hear that Michelle and the team at McGovern Toyota of Portsmouth provided such a comfortable and efficient experience. Thanks for sharing your feedback!

August 18, 2024

My service experience was outstanding provided by Michelle. Everything was explained well through the process. More

by Bonhep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Aug 19, 2024 -

McGovern Toyota of Portsmouth responded

Bonhep, we're delighted to hear that Michelle provided an outstanding service experience at McGovern Toyota of Portsmouth. Thanks for sharing your positive feedback!

August 13, 2024

Brought car in to get Blindspot Monitor fixed. After close to three hours I was told that they were unable to fix it. Gave me an estimate of $2,000+ to get it repaired. Bottom line: No change to More

by yallambie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
Aug 21, 2024 -

McGovern Toyota of Portsmouth responded

Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the frustration you encountered during your visit. It's never our intention to leave our customers feeling dissatisfied, and I understand how upsetting it can be when your concerns are not fully addressed. The $400 charge you mentioned was for the diagnostic process, which involved our technicians thoroughly inspecting your vehicle to identify the issue with the Blindspot Monitor. Unfortunately, after diagnosing the problem, we found that the repairs required are more extensive than initially anticipated, leading to a higher estimate. However, we value your business and want to ensure you feel confident in our service. I’d like to discuss this further and see what we can do to address your concerns. Please reach out to me directly at mbarker@mcgovernauto.com. I’m committed to making this right for you. Thank you again for the feedback—I hope we can regain your trust.

August 12, 2024

Great experience will return service writer was great short wait will be bringing my other toyota in for service More

by Jcetretti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michell
Aug 12, 2024 -

McGovern Toyota of Portsmouth responded

We're glad to hear you had a great experience with our service team at McGovern Toyota of Portsmouth! We look forward to seeing you and your other Toyota soon.

August 08, 2024

Always working to help you get your vehicle serviced in a timely manner. Was told wait was an hour and a half on my last visit and only had to wait about 45mins so they exceeded expectations. More

by busiest-foliage-0t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Aug 08, 2024 -

McGovern Toyota of Portsmouth responded

Thanks for sharing your experience! We're glad to hear our team at McGovern Toyota of Portsmouth exceeded your expectations and got you back on the road quickly. We appreciate your support!

August 01, 2024

Michelle was excellent for my service appointment. She was very professional and answered all of my questions successfully. She treated me like a real customer not a number!! More

by Dugan5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Aug 01, 2024 -

McGovern Toyota of Portsmouth responded

Thank you for sharing your positive experience! We're glad to hear Michelle provided excellent service at McGovern Toyota of Portsmouth. We appreciate your feedback and look forward to serving you again!

July 30, 2024

The service personnel seem more interested in pushing extra service on me after I said no. The price of service increased greatly over the last year as well. I was considering another Toyota as my next v More

by dveleach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
mmm
Aug 04, 2024 -

McGovern Toyota of Portsmouth responded

We aim to offer our customers the best possible advice on maintaining their vehicles, but this should never feel like unnecessary pressure. I will address this feedback directly with our service team to ensure our communication is clear and respectful of your choices. Regarding our pricing, please know that any changes are made with careful consideration, aligned with industry standards and the value we aim to provide. However, I understand how these adjustments might impact your decisions, especially when considering future vehicle purchases. We value your loyalty and would appreciate the opportunity to discuss your concerns further to explore how we can regain your confidence and better meet your needs. Please reach out to me directly at mbarker@mcgovernauto.com. Thank you once again for your feedback. We are here to support you and ensure your satisfaction with all our services.

July 26, 2024

Awesome, awesome, awesome! My Rav is like brand new again. Thanks so much for excellent service and repair 👍🏼🥰 More

by jrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
na
Jul 27, 2024 -

jrm responded

Job done right! 5 star dealership

Jul 29, 2024 -

McGovern Toyota of Portsmouth responded

We're delighted to hear that your RAV4 feels brand new again! Thanks for choosing McGovern Toyota of Portsmouth and sharing your positive experience with our service team.

June 18, 2024

The service was great! Even though I had booked online and there really wasn't an appointment, David helped me anyway. More

by dcarr298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Anderson
Jun 18, 2024 -

McGovern Toyota of Portsmouth responded

We're delighted to hear that David was able to assist you despite the booking mix-up at McGovern Toyota of Portsmouth. Thanks for sharing your positive experience!

June 17, 2024

The service representative was very professional, listened to my questions, and responded knowledgeably,. As I was at the dealership several hours before my appointment, due to a change in plans, she More

by Johnjaa2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Matteau.
Jun 18, 2024 -

McGovern Toyota of Portsmouth responded

We're delighted to hear that our team at McGovern Toyota of Portsmouth could accommodate your schedule and provide professional service. Thanks for sharing your positive experience!

Jun 19, 2024 -

Johnjaa2 responded

You have good people, what a difference it makes to be greeted by a friendly face when you bring your vehicle in and they remember you. And you know you will receive honest advice when they recommend what needs to be done.

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