McGovern Subaru of Acton

2019 Outback purchased new from them. Brought in recently as brake pedal was too close to floor. Dangerous. Wanted $600 for new brake pads. Went along with it, but brake pedal height Brought in recently as brake pedal was too close to floor. Dangerous. Wanted $600 for new brake pads. Went along with it, but brake pedal height still unchanged. Rep. from Service said "impossible to "fix" Of course, all their new cars have brake pedals where they belong. Big disappointment. Also upset over the $600 I gave them that was likely not even required. Certainly didn't help my simple brake pedal height problem any. More

I wanted new tires. The part services used my VIN number and told me they had 3 different tire options in stock. Yokohama for 153 per tire, Bridgestone for 180 per, and The part services used my VIN number and told me they had 3 different tire options in stock. Yokohama for 153 per tire, Bridgestone for 180 per, and a general tire for 150 per. I got my tires replaced the very next day. When I got a call, they said they only had one tire type in stock - Yokohama. When I checked my bill, they had each tire for $195 per tire, not even close to the options they gave me. When picking up my car, I was told it was too late and to pay. Completely mixed messages, feel taken advantage of. More

Very accommodating to customers. Quality workmanship. The dealership was comfortable with coffee and treats and phone charging outlets throughout. Quality workmanship. The dealership was comfortable with coffee and treats and phone charging outlets throughout. More

Best Subaru Dealership around! Erik was outstanding with helping us find and purchase my vehicle! Erik was outstanding with helping us find and purchase my vehicle! More

Service excellent- sales with Erik excellent Been going to McGovern three years- everyone always polite-timely and get job done- thank you- Laurie to McGovern three years- everyone always polite-timely and get job done- thank you- Laurie More

I recommend you avoid McGovern Subaru. After my last oil change, the bolt wasn’t properly tightened, which caused an oil leak. The bolt was so loose that we were incredibly lucky to have c After my last oil change, the bolt wasn’t properly tightened, which caused an oil leak. The bolt was so loose that we were incredibly lucky to have caught it before there was engine damage. When I reached out to the service team, they didn't take accountability and refused to remedy the situation. Trusting a service department with your vehicle is essential, and unfortunately, I can’t recommend this dealership based on the lack of quality and customer service. They do not value their customers. More

The customer service and the facility are excellent, the waiting time was not long, the waiting area was very comfortable waiting time was not long, the waiting area was very comfortable More

Service is wonderful and thorough. I greatly appreciate the expertise of the mechanic who worked on my car. Unfortunately, I do not know his name. The Service Advisor, Rose, was very h I greatly appreciate the expertise of the mechanic who worked on my car. Unfortunately, I do not know his name. The Service Advisor, Rose, was very helpful and kept me updated on my car’s status. The loaner car provider was clean and almost new. The service department is consistently excellent. Thank you! More

Service group is responsive, helpful and timely. Setting appointments is very easy online. All concerns are addressed and resolved. Setting appointments is very easy online. All concerns are addressed and resolved. More

Totally satisfied with the service dept and the sales dept. David Taylor is the best service manager I’ve ever worked with. We also purchased a new 2025 Legacy from our favorite sales guy Erik Holm. dept. David Taylor is the best service manager I’ve ever worked with. We also purchased a new 2025 Legacy from our favorite sales guy Erik Holm. More