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McGovern Subaru of Acton

Acton, MA

4.9
584 Reviews

61 Powder Mill Rd

Acton, MA

01720

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Showing 584 reviews

June 19, 2010

We have purchased two new vehicles from Village Subaru; first an 06 Outback, more recently a 10 Forester. Interestingly, we had a similar experience with both purchases. When we bought the 06 Outback, we More

by bode
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
June 04, 2010

Village Subaru is a clean and relaxed dealership. Subaru has excellent vehicles. Anthony Romano provided prompt, respectful customer service. The whole experience proceeded at my pace, according to my needs More

by happyhiker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Romano
April 16, 2010

I bought a new Subaru Forester yesterday. It was, probably, the best car buying experience possible. I dealt mainly with Anthony Romano. He was very professional, accommodating and helpful in both More

by cata44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Romano
March 09, 2010

I would like to thank everyone, especially David Mack, for the outstanding service I received at Village Subaru of Acton. David was very knowledgeable and easy to work with. All of my questions were answe More

by corinnev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Mack
March 09, 2010

We did our homework and were all set to buy a 2009 Legacy, and found that although it was a bit of a drive out, Village Subaru had the best prices, a good selection, and David Mack was great to deal w More

by davemurdoch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mack, Anthony
February 19, 2010

I had emailed a few months back inquiring about getting out of my lease, but ultimately decided to hold off. I was debating whether or not to get out of it early or purchase anther car, and have 2 cars in More

by Salsamari
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Mack
Mar 05, 2010 -

McGovern Subaru of Acton responded

It's always dissapointing to find out that we lost a potential sale because of not being attentive to the customers needs, I will use this as a training lesson for my staff. I do agree that we mishandeled your inquiry, and I am sorry that it upset you. The employee you speak of has been spoken to and realizes the mistakes he made and will correct them in the future. As you can see from other reviews,that employee has a very good reputation in the business and most of our customers have been extremely happy doing business with him and our entire team. But that does not excuse his handeling of your issues. The dealership you purchased from is a good dealership as well and I'm sure you will love your new Subaru! If there is anything else that I can do for you in the future, please let me know. Sincerely, John Olesen GM Village Subaru

February 08, 2010

When I needed a new car, I took my wife's advice and drove from Arlington to Acton to shop for an Outback, although it was a good 20 minutes farther away than Cityside Subaru. I am very glad I did. Vil More

by jharward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Olesen, Anthony
February 06, 2010

Just wanted to say THANKS again for for the Excellent service I continue to receive at Village. For almost 9 years, you have maintained my WRX in top notch shape. I would not feel comfortable taking it a More

by Stratoman27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, Keith and Everyone in the Service Department
January 15, 2010

From my very first contact with Village Subaru I received honest and open answers to my questions. There was none of the stereotypical "car salesman" talk. I had done my research, was very clear about what More

by pteopaco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Mack, Erik Holm, John Olsen
October 18, 2009

I bought my first Subaru (a 2000 Outback) from Village Subaru. When it came time to get a safe, reliable, and fuel efficient car for my girlfriend who took a new job with a much longer commute, we did ou More

by Greyson72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Romano