McGovern Subaru of Acton
Acton, MA
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We have purchased two new vehicles from Village Subaru; first an 06 Outback, more recently a 10 Forester. Interestingly, we had a similar experience with both purchases. When we bought the 06 Outback, we first an 06 Outback, more recently a 10 Forester. Interestingly, we had a similar experience with both purchases. When we bought the 06 Outback, we first visited the Subaru dealership in Lunenberg. They wanted to give us $500 on the trade of a Honda CRV with over 200K miles; way below the Edmund's appraisal for the vehicle, with all kinds of excuses why the car was worth no more. Village Subaru, later the same day, promptly offered the Edmund's value of about $3500 for the trade in, fully three thousand more than the other dealership. Something similar took place with our recent purchase of a 2010 Forester. This time it was Patrick Subaru that lowballed the trade in by over five thousand dollars. I have come to the conclusion that Village Subaru is very fair, not exploitive as dealerships can be, and I was completely satisfied with our recent transaction. For our purposes, this is the default dealership for any Subarus we may purchase in the future. The salesperson, Michael, was also a pleasure to deal with. More
Village Subaru is a clean and relaxed dealership. Subaru has excellent vehicles. Anthony Romano provided prompt, respectful customer service. The whole experience proceeded at my pace, according to my needs has excellent vehicles. Anthony Romano provided prompt, respectful customer service. The whole experience proceeded at my pace, according to my needs, and it altogether exceeded my expectations. More
I bought a new Subaru Forester yesterday. It was, probably, the best car buying experience possible. I dealt mainly with Anthony Romano. He was very professional, accommodating and helpful in both probably, the best car buying experience possible. I dealt mainly with Anthony Romano. He was very professional, accommodating and helpful in both negotiating for the new car and obtaining a good value for the trade-in. The whole process was absolutely painless, very quick and even pleasant. The whole process toke less than 2 hours from the start till I exited the lot driving my new car (with plates and inspection sticker on the windshield). I highly recommend Village Subaru of Acton. More
I would like to thank everyone, especially David Mack, for the outstanding service I received at Village Subaru of Acton. David was very knowledgeable and easy to work with. All of my questions were answe for the outstanding service I received at Village Subaru of Acton. David was very knowledgeable and easy to work with. All of my questions were answered honestly and promptly, and I never felt pushed into making a decision I wasn’t comfortable with. I will definitely return to them in the future and would recommend their services to anyone in the market. More
We did our homework and were all set to buy a 2009 Legacy, and found that although it was a bit of a drive out, Village Subaru had the best prices, a good selection, and David Mack was great to deal w Legacy, and found that although it was a bit of a drive out, Village Subaru had the best prices, a good selection, and David Mack was great to deal with via e-mail. At the last second, we realized that we preferred the Forester, and David and Anthony made it happen; we drove away in a great car and with a great deal. The financing process was simple, with no hard sell or pushy add-ons. I visited a number of Subaru dealerships in the process of car shopping, and Village by far had the best customer service, most knowledgeable sales team, and was the easiest to do business with. More
I had emailed a few months back inquiring about getting out of my lease, but ultimately decided to hold off. I was debating whether or not to get out of it early or purchase anther car, and have 2 cars in out of my lease, but ultimately decided to hold off. I was debating whether or not to get out of it early or purchase anther car, and have 2 cars in my household for a few months. This was the single worst email experience I have ever had. All I was looking for was a quick quote that other dealers were able to quickly provide. I never got my price, because the person I was speaking with insisted that I come in person. P.S. They did try to make things right by offering me a free oil change. While it is a nice gesture, Action is out of my way for me to service my car there. More
When I needed a new car, I took my wife's advice and drove from Arlington to Acton to shop for an Outback, although it was a good 20 minutes farther away than Cityside Subaru. I am very glad I did. Vil drove from Arlington to Acton to shop for an Outback, although it was a good 20 minutes farther away than Cityside Subaru. I am very glad I did. Village Subaru provided the single best interaction I have had with an auto dealership over forty years. They were friendly, informative, and straightforward. They worked with me to get the car I wanted, when I wanted it. They gave me a good trade in and an excellent price. The car was ready quickly, and the actual tradein and purchase could not have gone more smoothly. Despite the distance, I think I, like my wife, will use them for service. They are a great team out there. More
Just wanted to say THANKS again for for the Excellent service I continue to receive at Village. For almost 9 years, you have maintained my WRX in top notch shape. I would not feel comfortable taking it a service I continue to receive at Village. For almost 9 years, you have maintained my WRX in top notch shape. I would not feel comfortable taking it anywhere else. Dave and Keith are Great and theyre my main interface but I realize its everyone else I never get to see, thats keeping my Subie healthy. Appreciate the efforts! Also, Thanks for replacing the bolts on my air intake they were rusty, but you put new ones in - you didnt have to - Classy! More
From my very first contact with Village Subaru I received honest and open answers to my questions. There was none of the stereotypical "car salesman" talk. I had done my research, was very clear about what honest and open answers to my questions. There was none of the stereotypical "car salesman" talk. I had done my research, was very clear about what I was looking for and I was given a fair price right away. I placed a factory order for the car and the sales staff was very helpful during the waiting process, giving me updates along the way. When the car arrived, closing the transaction was straightforward. Everyone I dealt with was very friendly and I feel great about the purchase I made. More
I bought my first Subaru (a 2000 Outback) from Village Subaru. When it came time to get a safe, reliable, and fuel efficient car for my girlfriend who took a new job with a much longer commute, we did ou Subaru. When it came time to get a safe, reliable, and fuel efficient car for my girlfriend who took a new job with a much longer commute, we did our research on various car brands. Having enjoyed my car, I suggested we check out Subarus. Even though there are a couple Subaru dealers closer to us, I suggested Village Subaru in Acton because of my positive experience. We went out and worked with Anthony Romano to discuss options and prices for a 2009 Impreza sedan. Then we called around to a bunch of other dealers. They each told us they couldn't beat price. So we bought it. A few weeks later I decided it was time to trade in my 2000 Outback. I went back to Anthony again and discussed the options I was looking for. I wasn't planning on purchasing right there, but Village Subaru made a great offer for both the new car and my trade-in. And so now I'm the extremely happy owner of a brand new 2010 Outback. The staff at Village Subaru are professional yet also very calm and laid back. They had my car ready very quickly and followed up throughout the process. I know they're service shop is very good, too. Again, even though there are Subaru dealers closer to where I live and work, I will definitely keep going to Village Subaru in Acton. More