McGovern Subaru of Acton

I was in a car accident and searching for a new vehicle(something I had not done in a while nor had I planned to). I visited multiple dealerships searching for a new all wheel drive vehicle and dea vehicle(something I had not done in a while nor had I planned to). I visited multiple dealerships searching for a new all wheel drive vehicle and dealership after dealership let me down, with their poor customer service and unfriendly nature. I never thought that buying a car would be such an unejoyabe experience. Completely frustrated and disappointed I ended up at Village Subaru and they completely changed my experience. I was greeted immediately and was offered help when I needed it and never felt pressured. My questions were welcomed and encouraged, unlike other places that made me feel like I was and uninformed woman looking for a pretty car. The level of customer service that this dealership provided has not only earned my business for this car purchase but for ALL of my future car purchases(because now that i have driven a subaru I can not even imagine driving anything else). I also received a follow up call a few days later from my salesman to see how I liked the car and to see if I had any further questions that he could help me with. I live about 30 minutes from the dealership and have many dealerships and services centers much closer but I will only bring my car here for any future service because of this level of service. More

I shopped 3 different Subaru dealers, and after my initial email contact with Dave Mack, I knew he was the one I was going to buy my new car from. I made an appointment with Dave, and after driving a initial email contact with Dave Mack, I knew he was the one I was going to buy my new car from. I made an appointment with Dave, and after driving an hour from Worcester, he had the car I was interested in already up front and waiting for me to test drive. My husband and I took a nice long drive, not only in the initial car I had expressed an interest in, but also a different model. At that time, I was pretty sure I knew what I wanted, but had a few more questions before making my final decision. Dave was professional, honest and courteous. He did not attempt to sell me something I neither wanted nor needed. As told, my car would be ready for delivery the following day. When I arrived to take delivery, everyone involved in the sale of my car greeted me with a smile a handshake and a re-assurance that Village Subaru was definitely THE place to buy my Subaru. I definitely would recommend Village Subaru and Dave Mack to anyone who would be interested in purchasing a Subaru. The whole experience was well worth the hour's drive. Thank you, Dave. Looking forward to working with you again when I am ready for my next new Subaru. More

Got a great deal on Subaru Legacy. Everyone helped me out. Great service. Had to get some recalls done and they were fast efficient and I got a loaner car as well. I would buy from them again ad David wa out. Great service. Had to get some recalls done and they were fast efficient and I got a loaner car as well. I would buy from them again ad David was the best. Call or email him f you need anything Subaru! More

I went to Village Subaru looking for a new/slightly used Imprezza after visiting a few other dealerships in the area. Village Subaru is the only dealership I went to where I didn't feel like I was about to Imprezza after visiting a few other dealerships in the area. Village Subaru is the only dealership I went to where I didn't feel like I was about to get scammed - Anthony was incredibly helpful and honest about what was available and what would be the best option for me. I got a fantastic deal and couldn't be happier with the car. He has since followed up with me several times to make sure I was satisfied with my experience. Would definitely buy from them again! More

Went to the Subaru web site and had done a search for local dealers. Emailed a couple, and heard back from all. Received a nice reply from the Internet Manager David Mack at Village Subaru. He inquire local dealers. Emailed a couple, and heard back from all. Received a nice reply from the Internet Manager David Mack at Village Subaru. He inquired as to confirm the exact model, options and equipment I wanted. I sent all the information needed, as well as my trade information. He provided a great price for the car I wanted, as well as a range on my trade in. On my way home from work, I went to the dealership, and all the price of the new car was exactly as emailed, and the value of my trade in was in line with what I was expecting. A day later, I was driving my new 2011 Subaru Outback. This was a great, and easy transaction. Simple and straight forward. Very happy with David and Erik from Village Subaru. More

While I did not actually end up buying a new Subaru Impreza at Village Subaru, I did wanted to tell you it was a pleasure dealing with Tracie Bonanno/Hawkins in Sales. I test drove the Impreza and Impreza at Village Subaru, I did wanted to tell you it was a pleasure dealing with Tracie Bonanno/Hawkins in Sales. I test drove the Impreza and Legacy (used) autos before settling on a new Impreza. Unfortunately, the Impreza I eventually bought was not on stock at Village at the time, so I ended up buying it elsewhere (local Subaru dealer) That being said, the deal I was offered was very compelling and I would had probably purchased the car if it was available for immediate delivery. I recommend Tracie wholeheartedly should you be interested in a Subaru in the Acton/Littleton area. More

[Note:Original Owner 2005 Outback] HIGHLY recommend [Note:Original Owner 2005 Outback] HIGHLY recommend for both sales and service. Initial sales price was better than any of the five dealers visited [Note:Original Owner 2005 Outback] HIGHLY recommend for both sales and service. Initial sales price was better than any of the five dealers visited. A recent service experience as an example of that aspect of their operation: I greatly appreciated the extra emergency service rendered 14July2011 to replace both fans in my 2005 Outback wagon after an engine overheating experience. I was faced with a 15July drive to Albany without operational radiator or A/C fans. Their service people squeezed me into an already fully committed service schedule to make the repairs and allow me to make the trip safely. Further, my imposition was handled with utmost courtesy and friendly understanding. Much appreciated their bailing me out without any advance notice or scheduling. Further, they have always been fully supportive, giving full service explanations/advice, when my wife brings in the car. This aspect of their business style is very important to me, showing that they are made of the "right stuff". It is such rare excellence that compels me to recommend Village Subaru to anyone who will listen. More

Recently, I had a problem with my Subaru Forester. The Recently, I had a problem with my Subaru Forester. The gas gauge registered "empty," but the tank registered "full," and would not accept any fuel. Recently, I had a problem with my Subaru Forester. The gas gauge registered "empty," but the tank registered "full," and would not accept any fuel. Two different dealers said it was "unusual" and they had never see it happen before. The first dealer kept the car for a week and said there was a problem with "spider webs in the gas tank." I went back to John Olesen in Acton, where I had gotten the car originally. I explained the problem, and mentioned that this was the second time this had happened and made it hard for me to trust the car. I had recently taken a 4-hour trip up and back to VT. in the pouring rain. What if it had happened then? John was gracious, friendly and professional. He recognized the fact that I had been driving Subarus for more than 10 years and that I was a "valued" customer. In less than a week, I was in a new Forester for virtually the same car payment, with NO hassles. I have since recommended Village Subaru and John Olesen to 3 friends; I will never go anywhere else ! More