McGovern Subaru of Acton
Acton, MA
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Worst dealership ever to buy a new car at Worst experience ever at a dealer. If I can save someone else from going through what I did then it's worth it. Too many other Subaru dealers arou Worst experience ever at a dealer. If I can save someone else from going through what I did then it's worth it. Too many other Subaru dealers around to deal with these jokers. More
Incredibly friendly, knowledgeable and very low pressure..... This was the most enjoyable car buying experience I have had! Definitely try to work with Anthony - does a great job! pressure..... This was the most enjoyable car buying experience I have had! Definitely try to work with Anthony - does a great job! More
My overall experience at Village Subaru was great. In particular, Anthony Romano in sales was awesome to work with because of his thoughtful approach and great attention to detail. Anthony really listen particular, Anthony Romano in sales was awesome to work with because of his thoughtful approach and great attention to detail. Anthony really listened to my wants and needs and this really helped me find the best Subaru for me! More
purchased a 2013 subaru legacy a month ago. Jim Hines was the salesperson. He was excellent. He was low-key, respectful and not in a hurry. The purchase price of the new car was not in question. Bethany June the salesperson. He was excellent. He was low-key, respectful and not in a hurry. The purchase price of the new car was not in question. Bethany Juneau quoted me a fair price over the internet. She was a joy to deal with. Trade- in negotiations are never pleasant. I was low- balled at first, but Jim negotiated in good faith. In the end, the trade- in was increased and we came to an agreement. The deck is really stacked against the consumer in the trade- in process. This is the second Subaru that I purchased from village subaru. I returned there because I had a great buying and service experience with my 2007. Recently, I had an odd rattle coming from the front when I depressed the brake pedal on the 2013. The service department discovered that the ac lines/ hoses were rattling against the firewall...fixed. Rather than dismiss my concern, the service department took it seriously. I have always been given great service there. I highly recommend this dealership. Seek out Jim Hines and get an Internet quote from Bethany Juneau. You won't be disappointed. great dealership! More
I recently purchased a new Subaru Legacy from Anthony Romano at Village Subaru in Acton. Generally, I loathe the car buying experience but Anthony and all the other staff at Village made it an enjoyable Romano at Village Subaru in Acton. Generally, I loathe the car buying experience but Anthony and all the other staff at Village made it an enjoyable experience. Anthony was very friendly and knowledgeable. There was no haggling, which is really what I dislike about car buying, and we were quickly able to agree on a deal that all were happy with. On top of that, I needed a tight turnaround due to my commuting needs and Anthony went out of his way on a holiday shortened week to meet my needs. I cant say enough positive things about him. More
Overall a pretty pleasant car purchasing experience. I was trading in a car and buying a certified Outback. I did't get much wiggle room on the price of the Outback, but they were pretty competitive in t was trading in a car and buying a certified Outback. I did't get much wiggle room on the price of the Outback, but they were pretty competitive in terms of how much they would give me for my trade-in. Anthony was not pushy, took me on a test drive, explained everything about the car. The process of registering the car, getting plates, etc went very smoothly and one week later I was able to pick up the car. I would recommend this dealer and Anthony to anyone looking for a new Subaru. More
I went into the dealership with my kids and tow with the purpose of test driving a car, seeing what my trade would be worth and better understanding what deals were possible on a used Legacy. To my sur purpose of test driving a car, seeing what my trade would be worth and better understanding what deals were possible on a used Legacy. To my surprise, my sales representative, Anthony, was responsive, asked what my goals were, answered my questions and then told what was and what was not possible with regards to my new vehicle pricing. From there, he left me to make a buying decision rather than put pressure on me which is typical of most car dealerships. I will certainly recommend Anthony and Village Subaru again. Best, Bryan. More
Bought my car from this dealership having no problems throughout the entire sale. Gave me a great number on my trade, great number on the new car. Everything was smooth until after the transaction. F throughout the entire sale. Gave me a great number on my trade, great number on the new car. Everything was smooth until after the transaction. First the car was not prepped correctly. I asked to see if I could have it delivered a day early, and was given a very positive YES from John Olsen. Now if you did not have the time or staff to prep it properly for me early, then say no! Don't promise something and only deliver half. So took delivery a day early without Frank. What can I say, I was excited. Found the car half prepped. All the adhesives from the white covers were still on the paint, tire pressure was at the 40PSI Subaru delivers their cars with, my all weather floor mats were placed ON TOP OF the carpet mats. Thanks guys, I could have done a better job. Also had alignment issues from day 1 after taking delivery and getting alignment after alignment, guess what the problem was. Tire pressures were all out of whack. Found out they were set way higher than spec, causing my alignment to feel terrible. Good thing it only took one appointment at another dealership. Second, dealership did not pay off my trade. I called repeatedly and was given excuse after excuse. There really are no excuses. Had legal advice during the entire time and only saw action when I physically walked into the dealership asking for paperwork. Paperwork did not exist until I walked in even though was told it was done weeks before. Took 26 days before I saw the 0 in my balance with my old loan. Trustworthy? Not so much. Then came the service. I thought after they made it right, that I could still come here for service. Did that and walked away not impressed. Every dealer in the area offers free inspections of all fluids, tire pressure, etc, even fill my windshield fluid every time and include a car wash. Not this place. Only got the bare minimum, the oil change I paid for. So needless to say, I'd rather drive elsewhere to get MUCH BETTER service and reliability. Tread carefully at this dealership. While reviews on here sound great, my experience was less than desirable. I have switched all my services to another dealership rated much better! They give me 110 percent on service. If this dealership expects to succeed in the future, better step it up. I really expected more. Sorry we couldn't do business anymore. My money is better spent elsewhere. More
We had a wonderful experience purchasing a Subura Impreza. Senior Sales representative Anthony Romano was friendly, patient and knowledgable. Initially we were not sure which model car best met our Impreza. Senior Sales representative Anthony Romano was friendly, patient and knowledgable. Initially we were not sure which model car best met our needs (which included a new teenage driver in the mix). Anthony spent a lot of time educating us and encouraged us to test drive several different models. He and his manager went above and beyond by working very hard to find us the exact car we wanted. We wanted one specific color and certain features (nag/rear camera) and he found us the ONE available in the northeast. We appreciate the extra attention we received. More