McGovern Subaru of Acton

Good price, bad sales exp You'll probably get a good price, but be prepared for all the classic (read: antiquated) dealership games. When I was looking for an off-lease 2015 Fo You'll probably get a good price, but be prepared for all the classic (read: antiquated) dealership games. When I was looking for an off-lease 2015 Forester with manual transmission I bought mine at Village. Here was my experience: The good: - The price was very competitive. No complaints there. - I got the car CPO (certified pre-owned), and in apparently great condition so no worries there. - Pre-sale, the dealership was very cooperative in working with me (coming from out of state) and my bank on financing. This changed later. The bad: - When I arrived, I got the full runaround. Hurry-up-and-wait, good-cop-bad-cop etc. - The very warm and accommodating sales manager who welcomed me morphed into a total jerk, trying to rush me out of the place with some lie about "a big meeting in 30 minutes." - I had to ask for the CPO checklist when I asked. They didn't even make sure that I signed it! - I had to ask for floormats - They forgot to send me the title for the vehicle - My sales guy (George V.) scrolled through his social feed for like 20min while I tried to talk to him about price Bottom line: If you're willing to play games and feel confident in your ability to set boundaries with aggressive and experienced sales people, you will probably get a fine deal here. Village Subaru: Lose the old-school, high-pressure sales routine (Vin B.) and get with the times. Please. I am sure that customer and employee satisfaction would skyrocket. I would much prefer to be writing a glowing review. More

Committed to developing long term customers While things started off excellently with the sales experience (Raymond is awesome - best car buying experience of life) , my subsequent experiences w While things started off excellently with the sales experience (Raymond is awesome - best car buying experience of life) , my subsequent experiences with the service department had been increasingly frustrating with several miscommunications. I reached out to the general manager to express my concerns and he was actually pretty responsive - acknowledging the shortcomings in my experiences and committing to work to improve the tone of communications from the service department. The commitment to retaining a single customer was impressive for me and the service I received subsequently has been commendable. They are not perfect but they also do not duck issues when you point them out. Not a common trait these days. More

Disrespect at its best We waltzed in 40 minutes before closing and NOT A SOUL lifted their body from their seats. I walked up to a rep - Neil - who was visibly uncomfortable We waltzed in 40 minutes before closing and NOT A SOUL lifted their body from their seats. I walked up to a rep - Neil - who was visibly uncomfortable working with the first time buyer and confused teen and parents that were WATCHING very closely how this transaction went down. Very uninterested. Wound up BUYING a car cash on the spot over at Patrick Subaru. I wouldn't trust ANYONE with the unquality of staff at this establishment. Uninterested, unenthusiastic. Good experience in learning what you DONT want in a dealership. Hadn't seen this since I was in my mid 20's. Thank GOD for Herb Chambers and Patrick Subaru. We'll keep them both. More

Thank You! Yesterday my wife and I had an appointment to meet someone at this dealership to decide what to do about my leased car. We are newlywed and getting re Yesterday my wife and I had an appointment to meet someone at this dealership to decide what to do about my leased car. We are newlywed and getting ready to start a family and wanted to make sure that we have a good car. We were greeted and taken care of every step of the way. We were not fully expecting to make any decisions yesterday but we were simply given a deal that I could not walk away from. Anthony made us comfortable, answered all of our questions and took the time to run numbers on a few cars and make sure that we got the best deal possible. My wife and I couldn't be happier with Anthony and the rest of the staff at the dealership. We walked away with a new car and it was by far the easiest car buying experience that we have ever experienced. Thank you all those involved in making this possible. More

Very disappointed in quality and service! Purchased our 2012 Forester from dealership. Brought it in for servicing when the check engine light came on. They didn't actually check the engine (w Purchased our 2012 Forester from dealership. Brought it in for servicing when the check engine light came on. They didn't actually check the engine (which was leaking oil). Hooked it up to the computer and replaced cat/converter, but didn't actually check engine. Less than a month later and the engine is ruined due to lack of oil. Five year old car, just paid off with a useless engine due to service staff not checking engine when we brought the car in due to "check engine" light. Terrible service at Village Subaru AND Subaru America Customer Service. Will never buy a Subaru again!!! More

Traded a Forester for a newer Forester We had ongoing problems with our 2014 Forester - transmission issues. The dealership was great about trying to get it fixed for us, but ultimately we We had ongoing problems with our 2014 Forester - transmission issues. The dealership was great about trying to get it fixed for us, but ultimately we decided the best decision for us was to get a new car. Once again, we compared the Forester to a variety of cars and came back to wanting another Forester. We found that they had a 2016 with all of the amenities we wanted. They worked with us to find a deal with trading in our 2014 that we were happy with. We have never had a problem with this dealer in either the Sales of Service departments. Nice people to deal with. More

Amazing! Erik was so nice and helpful! It was my first time buying a car by myself and he answered all my questions, didn't pressure me to buy, and helped me t Erik was so nice and helpful! It was my first time buying a car by myself and he answered all my questions, didn't pressure me to buy, and helped me through the whole process! Plus he gave me a great deal :) I would highly recommend getting your car from here! More

The best Subaru Dealer ever I purchased a Subaru Forrester 5 years ago from Erik Holm. I traded in my first Forrester for this car. Last week, I called Erik and said,"Let's do t I purchased a Subaru Forrester 5 years ago from Erik Holm. I traded in my first Forrester for this car. Last week, I called Erik and said,"Let's do this again. I need a new car and I'm not sure if I want a Forrester or an Outback." Erik is knowledgable about the product. He is fair in his estimate of trade in value of my car. Before Erik, I always felt that as a woman buying a vehicle that it was an unnecessarily painful procedure. At other dealers, I've been told to "Come back with my husband, when I am serious to buy." I cannot make this up. Doing business with Village Subaru is a joy. They will always get my business. And their Service Department Rocks! More

These guys are legit I went to several dealers but Village had the best deal hands down. They were more than willing to bargain with me and I ended up buying an awesome ne I went to several dealers but Village had the best deal hands down. They were more than willing to bargain with me and I ended up buying an awesome new car. Erik is super knowledgeable and friendly, I would definitely work with him again. More

Car buying experience My car buying experience was very smooth and easy . I really appreciated the excellent customer service provided by Justin at Village Subaru and would My car buying experience was very smooth and easy . I really appreciated the excellent customer service provided by Justin at Village Subaru and would definitely recommend. More