McGovern Subaru of Acton

Hi if you’re looking to buy a Subaru come to super and ask for Max nice very efficient will help you easy to talk to and deal. ask for Max nice very efficient will help you easy to talk to and deal. More

I bought a 2018 Audi Q7 prestige from McGovern Subaru of Acton. It failed MA inspection within 7 days of purchase. It failed MA inspection: 2-28-2022 When it failed inspection the used car manager said, Acton. It failed MA inspection within 7 days of purchase. It failed MA inspection: 2-28-2022 When it failed inspection the used car manager said, “I thought we fixed that problem” It was sitting at McGovern Audi at since 3-8-2021 (this was the earliest appointment they had) 3-25-2022 I finally was able to get a quote from McGovern Audi. I was trying to let Subaru fix the issue and talk to the Audi dealer. But they just seemed to keep delaying things.  The official quote for the total engine replacement just to pass Massachusetts state inspection is $26,877. It takes 3-4 more weeks to just get a motor not to install it. 4-25-2022 I get the vehicle back with the be motor… about 2 weeks later there’s another CEL for something that has failed on this “new” motor already. 6-1-2022 McGovern Audi didn’t have didn’t have a loaner available until this day. So they had to drive my car with the CEL on until then… 6-11-2022… (today) the vehicle is still sitting at Audi broken… but no one will help me get out of it without rolling an absurd amount of money into the next car because they know what they’ve been doing to the car this entire time (and I can’t trade it anywhere else… because I don’t have the car) I bought the car for just shy of $50,000. They “cooked the books” to make DCU approve the negative equity they rolled in to the car because they lowballed me hard on my car. So DCU thinks the car sold for $70,000 and they gave me 48,000 for my car. (When they buy gave me about 25,000 for my car and made me roll in nearly $20,000) I thought this should have been the best time to sell my car that doesn’t have good residual value and get into something else. They forced me to get a bumper to bumper and other warranty’s they didn’t even tell me how much they would cost. They just said “your payment is what you wanted with this because you likely can’t afford audi problems should one arise.” All I wanted was the free McGovern Power Train warranty that would have likely covered this repair… I thought at first they must have known the vehicle had issues. I was beyond the “LemonAid Law” 14 day allowance because I couldn’t get a quote in time to return the vehicle. Due to the staffing shortages at Audi I have asked them to buy back the vehicle a few times now and put me in another vehicle on their lot or even my old car that is sitting on their lot for sale at the “Clean Retail with CPO” price when they wouldn’t even give me the trade in value as an in “rough shape” vehicle (which was not the case). Today, I was told by my loan company by law during that initial 30 days you can return the vehicle… however you can’t return a vehicle that’s unable to drive and stuck at a dealership. I have called a Lemon Law Attorney, As well as DCU to tell them about the numbers and ask about the random. I will also be contacting the MA attorney generals office over this (again I did previously but thought this was done so I had them close the case). Sadly this one experience finally has made me realize that mention of dealerships always trying to screw over the consumer. More

Don't waste your time with this dealership, I called the Sales guy (Lincoln?) and he assured me a used car was available to buy, After driving down for 45 minutes, the car was not even there and they said Sales guy (Lincoln?) and he assured me a used car was available to buy, After driving down for 45 minutes, the car was not even there and they said is almost sold.. and they tried to sell me another car.. bunch of scam artist.. More

Pete and his Manager helped find a vehicle during a stressful time in my life and they didn’t even try trapping me or tricking me into anything which is something I can’t say for other dealerships of o stressful time in my life and they didn’t even try trapping me or tricking me into anything which is something I can’t say for other dealerships of other brands that I kept catching in lies. Pete and his Manager were incredibly helpful and I am grateful for the effort they put in to help things run smoothly for me! 10/10 for customer service! More

I was looking for a 2nd Subaru after passing down my Forester to my son. I wanted something a little smaller so I was looked at the Impreza, although there is plenty of room in this car! Jim was grea Forester to my son. I wanted something a little smaller so I was looked at the Impreza, although there is plenty of room in this car! Jim was great to work with, really understanding my needs for safety especially with newly licensed teens driving. He was able to handle everything from start to finish with utmost professionalism and knowledge. Everything was accomplished over the phone/email and and when I showed up to pick up my new car, we were able to handle the last of the paperwork outside quickly and efficiently. More

Best Car Buying Experience Ever - Thank you Isaac Working with Isaac was seamless. He cars about Subaru and it shows. I never felt pressured and it made the car buying experience amazing. I highly Working with Isaac was seamless. He cars about Subaru and it shows. I never felt pressured and it made the car buying experience amazing. I highly recommend working with Isaac and Village Subaru. More

Bad Service Department I dropped a significant amount of money to have a schedule D done on my outback. I also asked them to fix the heat shields because they were making a I dropped a significant amount of money to have a schedule D done on my outback. I also asked them to fix the heat shields because they were making a noise. Upon pickup, I confirmed that they fixed the heat shields and I was told that they crimped them the most that they could. Minutes after pulling out of Village Subaru the noise from the heat shields started again and by the time I was home(15-minute ride) the noise was almost as bad as when I brought the car in. I went to my mechanic Karim at 1 Oak Hill Road in Westford (BP) and he fixed the heat shields for free. The noise was eliminated and 4 months later the noise has not returned. I will not consider Village Subaru of Acton for any further maintenance on my Subaru's. More

Neil was a great and helpful salesman! Helped me through the process and didn’t ever make me feel like I wasn’t qualified enough to buy the car, I was treated with the utmost respect even t Helped me through the process and didn’t ever make me feel like I wasn’t qualified enough to buy the car, I was treated with the utmost respect even though my young age. More

Happy with my new Outback Did all of my homework before going to the dealership. Knew what I was willing to accept for my trade-in, and what I was willing to pay for the new Ou Did all of my homework before going to the dealership. Knew what I was willing to accept for my trade-in, and what I was willing to pay for the new Outback. Everybody was pleasant and non-pressuring. Worked with Anthony Motta (finance) and Isaac Barcinas (salesman). Got the final price I had expected. More

Unable to get car in service in a resonable time My 2015 Subaru Outback is making a load squealing noise when the weather is damp and seems to be getting worse. Because of the issue I would need to My 2015 Subaru Outback is making a load squealing noise when the weather is damp and seems to be getting worse. Because of the issue I would need to leave vehicle overnight so a technician can very issue the next morning. Without transportation home I would need a loaner for the night. I was informed by service that the soonest I can get my vehicle in with the ability of a loaner would be May 23rd. Yes, I can bring it in next week to leave it overnight but would have no ride home. This is an issue that should be resolved sooner than later. Is there any way to have my vehicle services sooner? More