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McGovern Subaru of Acton

Acton, MA

4.9
584 Reviews

61 Powder Mill Rd

Acton, MA

01720

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Showing 584 reviews

November 15, 2024

Don’t see the point in taking car to the dealer to pay 40% over independent mechanic if they will not stand behind the work. Subaru Forester, bought new, did every little thing at the dealer, respected ma More

by To79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Nov 15, 2024 -

McGovern Subaru of Acton responded

Tony, I'm sorry you're disappointed with your vehicle's wheel bearings. According to our records, you had them replaced on 1/14/21 and they were covered under warranty by Subaru. I don't see any other issues with the wheel bearings except for the most recent visit. Wheel bearings are most definitely a wearable item and are worn differently based on driving habits and type of vehicle. You're a very good customer and we're happy to assist you with this issue, please reach out to me directly to discuss further. Thank you for your feedback, it's customers like you that help us grow as a company. Troy M. Ward - General Manager - tward@mcgovernauto.com

November 12, 2024

This is our 3rd Subaru, 2nd Forester with an outback in between. Wouldn’t go anywhere else. Don was excellent with his jovial personality and attention to details. More

by wbhowell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donald Gray
Nov 13, 2024 -

McGovern Subaru of Acton responded

Thank you for choosing McGovern Subaru of Acton once again! We're delighted to hear that Don's attention to detail and friendly demeanor made your experience a positive one. Enjoy your new Subaru Forester, and we look forward to seeing you next time!

November 08, 2024

Service is quick and the service staff is friendly and helpful. Explanation of service details was given in easy to understand language. More

by sharon.sasanow
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose
Nov 10, 2024 -

McGovern Subaru of Acton responded

Sharon, thank you for your 5-star review and your kind words regarding our service department at McGovern Subaru of Acton. We truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

November 07, 2024

Thank you Maximus for your help. If you are looking for a car ask for Maximus More

by wendysuecro
Recommend Dealer
Yes
Employees Worked With
Maximus Rivadeneira
Nov 09, 2024 -

McGovern Subaru of Acton responded

Wendy, thank you for your 5-Star review and your kind words regarding Max Rivadeneira and our sales department at McGovern Subaru of Acton, we truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

November 07, 2024

this was a good experience. quick and easy with working alongside insurance. love the car ! More

by adm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maximus Rivadeneira
Nov 10, 2024 -

McGovern Subaru of Acton responded

Thank you for your 4-star review and your kind words regarding our sales department. We truly appreciate your feedback and your business. Is there anything we could have done better in order to earn a 5-star rating? If you're willing, please feel free to reach out to me to discuss this further. Thanks again, Troy M. Ward - General Manager - tward@mcgovernauto.com

November 07, 2024

This was my second time working with Neil at McGovern Subaru in Acton. Great customer service and he helped ensure I found exactly the car I was looking for. More

by Marc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neil Prendergast
Nov 07, 2024 -

McGovern Subaru of Acton responded

Marc, thank you for your 5-star review and your kind words regarding Neil Prendergast and our sales department at McGovern Subaru of Acton. We truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

November 06, 2024

Mike worked with us to purchase our new Subaru Crosstrek Wilderness. Everyone was friendly and helpful. Great customer experience and they answered all of our inquiries. More

by LJS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Spanos
Nov 07, 2024 -

McGovern Subaru of Acton responded

Thank you for your 5-star review — we're grateful for your kind words regarding Mike Spanos and our sales department at McGovern Subaru of Acton. We truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

November 06, 2024

Competent, courteous, on time, friendly. I recommend them highly and wholeheartedly. The service staff is a-one. More

by artsanw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose and Dave
Nov 06, 2024 -

McGovern Subaru of Acton responded

Thank you for your 5-Star review and your kind words regarding McGovern Subaru of Acton, we truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

November 06, 2024

We had a an excellent experience at McGovern Subaru of Acton. Our salesperson, Donald Gray was great to work with. He is a good listener and made sure to find us the best vehicle that matched our criteri More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donald Gray
Nov 06, 2024 -

Happy Customer responded

Thank you to Donald Gray and the team at McGovern Subaru of Acton for making our car purchase a positive experience! We were impressed with the professionalism and service we received. Donald Gray took the time to locate the best vehicle for us that matched our criteria. Everyone we encountered was friendly and helpful.

Nov 06, 2024 -

McGovern Subaru of Acton responded

Thank you for your 5-Star review and your kind words regarding Don Gray, Pablo Fuentes and our sales department at McGovern Subaru of Acton, we truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

November 04, 2024

Rose was most helpful especially as some unexpected delays and issues came up. She helped me with everything. Thank you More

by LAM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lincoln Macdonald
Nov 04, 2024 -

McGovern Subaru of Acton responded

Thank you for your 5-Star review and your kind words regarding Rose Reese and our service department at McGovern Subaru of Acton, we truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

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