McGovern Subaru of Acton

McGovern Subaru provides excellent, timely, and friendly service. They communicate well and make you aware of potential upcoming issues to help you plan future service visits. service. They communicate well and make you aware of potential upcoming issues to help you plan future service visits. More

Terrrible dealership and overall auto and will never deal with them again. They don't value their customers and are clearly only out for a sale. Dealt with several employees but the ones that stick out are with them again. They don't value their customers and are clearly only out for a sale. Dealt with several employees but the ones that stick out are those that treated me like absolute GARBAGE. TROY WARD and JOHN DORAN have no concept of dealing with customers and what it takes to even ATTEMPT to make someone happy. As a first time customer, you would've thought they would've wanted my business to continue but instead they ruined it and my word of mouth is to tell everyone how terrible of a dealership and auto group they are. My issue was post-sale and the way my credit was pulled, so I reached out to TROY WARD and CC'd PABLO FUENTES who was the business manager and the also included the sales manager in the mix. It took OVER A WEEK before ANYONE responded to me TROY WARD finally responded telling me he had a death in the family, WHICH I TOTALLY UNDERSTAND, but... WHO RUNS THE SHIP WHEN YOU'RE NOT IN TOWN? NO ONE else can handle the problem, during your absence. SHAME ON YOU. Regardless, I wanted the problem solved and he pretended he was going to help me but then further lectured me and talked down to me with some link to CNBC article in regards to my situation. He didn't like my response so he quickly acted like a child and passed the buck over to his legal counsel JOHN DORAN, who essentially treated me like definitely someone they do not want back ever again. Pretty disturbing because they showed their true colors from the original encounters, where most of the transaction before during and after were decent and better than most dealerships. Apparently you really see how people are when they aren't making money off of you. I traveled a distance to this dealership and WILL NEVER DEAL WITH THEM EVER AGAIN and will TELL EVERYONE about this situation. Customer service is before, during and after, not just to make the sale. STAY FAR, FAR, FAR AWAY FROM TROY WARD AND THIS DEALERSHIP AND AUTO GROUP. THEY TREAT THEIR CUSTOMER HORRIBLY AND AREN'T THEIR TO HELP THEM AT ALL. More

McGovern Subaru of Acton is my go-to place for repairs. Not only is there service professional and quick, but they're communication with customers is excellent. Not only is there service professional and quick, but they're communication with customers is excellent. More

This place is great. Super helpful, efficient and great work. I have all my work done there. Super helpful, efficient and great work. I have all my work done there. More

The salesperson, Neil, was very professional and calm. He did not use any pressure tactics which I appreciated. He was encouraging and upbeat. He did not use any pressure tactics which I appreciated. He was encouraging and upbeat. More

Nick was great in helping us for our new Subaru Impreza. Very professional and smooth process. Much better than my other experience in a different dealer. Very professional and smooth process. Much better than my other experience in a different dealer. More

Easy to schedule, efficient check-in and service. Courteous service and quality work. Thank you Courteous service and quality work. Thank you More

Michael was honest, friendly, helpful and professional. I appreciate the great service we constantly receive here and will always drive the extra 15 minutes to this dealership over the closer one. I appreciate the great service we constantly receive here and will always drive the extra 15 minutes to this dealership over the closer one. More

Very good experience. Met with Mark Lowe in sales, who located a very suitable used car, and Pedro in finance, who made an offer that made sense, They treated me nicely an Met with Mark Lowe in sales, who located a very suitable used car, and Pedro in finance, who made an offer that made sense, They treated me nicely and kept things moving. Though cars have become very expensive, I was satisfied with the transaction and pleased to work with them. (This form does not list the personnel I worked with, who were all courteous and enjoyable to meet.) More

Very good sales people. Polite, informative and easy to work with. No pressure. Our salesman, Kevin Toledo was great. We went to another dealer and then returned to McGovern Polite, informative and easy to work with. No pressure. Our salesman, Kevin Toledo was great. We went to another dealer and then returned to McGovern Subaru of Acton as they worked with us. More