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McGovern Subaru
Newington, NH
663 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 28, 2012
I had a great start, then a scare, followed by a great finish, with Ocean Subaru. I started online, and received an immediate reply back from Mark Galante, GM. I called and Kathleen answered. I was loo finish, with Ocean Subaru. I started online, and received an immediate reply back from Mark Galante, GM. I called and Kathleen answered. I was looking at a specific used Otuback, but in talking with her, learned that the 2012's had arrived. Upon my arrival at dealer, I saw the new car line up, and Andy greeted me outside immediately. He was very thorough, but pushy about closing a deal, at the same time, deferring my questions about figures to the finance guy. I knew what I wanted, so I went ahead with their method of operation. Next, the finance guy, Skip, explained all at length, and the deal was soon completed! However, I learned there was a recall on a brake part, which Subaru would have to deliver and install before I could take the car home. I called 3 days later, and was given what I felt to be the brush back, "we'll call you as soon as they come in"...."the manager is out". I drove back and called off my deal in the GM's office. He listened and asked if there was anything they could do to earn back my business. After I initiated an email to him (a few days later)to keep me posted if any cars came in that did not have this recall, he found a car and I went and picked it up within the next week. Before driving the car off lot, another salesperson, Ben, sat with me and very efficiently explained the warranty, service, and features of car, the driver's manual, etc. All my questions were answered. Also, in their letterhead, Ocean describes a few exclusive special offers for Ocean Subaru customers. Though I had to ask, the additional offers cited online were sent in mail and through email to me. Don't forget to mention these when you go! I am very pleased with my car, with the GM, and staff of Ocean Subaru. 28.5 avg MPG on first road trip for Outback, and handles with confidence in the few inches of fresh snow we have had to date! Finally, on price, I was pleased to note that the Base model now comes with the all weather package, though it is a jump from last year's Base price, (approx what the 2011 Premium cost last year). More
by DinaD
Employees Worked With
Kathleen, Andy. Skip. Mark. Ben
January 17, 2012
I completed a pre-qualification survey on cars.com and within two hours received a call from Ben Allen. He asked the usual questions, make, models, monthly payment, etc. Within an hour, he called back wit within two hours received a call from Ben Allen. He asked the usual questions, make, models, monthly payment, etc. Within an hour, he called back with a match and followed up with an e-mail. We set an appointment to see the car, took a test drive, spoke with Skip and closed the deal. Easiest car purchase ever. Solid professional service. More
by davidmorin
Employees Worked With
Ben Allen, Skip Leclerc
January 14, 2012
I leased new Subaru Impresa and was satisfied with a process. They find the car with exact specification that I want. Overall experience was positive. process. They find the car with exact specification that I want. Overall experience was positive. More
by uchenii
Employees Worked With
Jim, Mark Galante, Kathleen Connelly
January 14, 2012
Subaru was offering 0% financing and since I liked the new styling and performance of the Outback, I decided to trade in my old car for a new Subaru. It has been a great car so far. It has handled beaut new styling and performance of the Outback, I decided to trade in my old car for a new Subaru. It has been a great car so far. It has handled beautifully in the recent snow storm and is a very comfortable and great performing car. Thanks to Jim and Mark at Ocean Subaru for making the purchase so easy. They worked with me on price and features and I was completely satisfied with their ability to get me in the car I wanted. I'm very happy with my new car as well as everyone at Ocean Subaru. More
by ekray
Employees Worked With
Jim Mahoney and Mark Galente
January 09, 2012
We have had excellent service both through sales and service! Everyone has been professional, friendly and vey helpful. We just bought a new Subaru, but our prior subaru has bee serviced here for mult service! Everyone has been professional, friendly and vey helpful. We just bought a new Subaru, but our prior subaru has bee serviced here for multiple years. More
by Amy De Angelis
Employees Worked With
Ben Allen, Mark Galante, Mark Tavares,Karyn Currier
January 07, 2012
Before I bought my current Subaru from Ocean Subaru, I had work done on my 2000 Subaru there. I was always treated with respect, my questions were answered fully, and I never felt that anything was sugge had work done on my 2000 Subaru there. I was always treated with respect, my questions were answered fully, and I never felt that anything was suggested that I did not need. The customer service department was very efficient. They did what they said they'd do with no hidden expences.The quality of work was always excellent...no further problems...ever. Everyone was very helpful and friendly. I bought my car one day and needed to pick it up the next. I worked with two different people both of whom were very knowledgeable and helpful. I would certainly recommend a Forester Subaru to anyone...it's the best car on the market and I would suggest that the car be purchased at Ocean Subaru because of the great service I have received there. I wanted a red Forester with heated seats,a moon roof, intermittant wipers and a CD player. There was not a car like that on the lot, but they found me one. I wanted remote starting, a special treatment inside and out (twin 8 year old boys and a black lab)and heavy duty floor mats. These are extra items I chose, they were not "suggested" items I may like. No one tried to up my price. I had taken very good care of my 2000 Subaru Forester and I feel I received a fair trade in value (I did check the blue book). I am very please with my 2011 Subaru Forester. When I drive it I feel like a am in a ccoccoon of steel protecting me. I am very glad I bought my car at Ocean Subaru, They are a pleasure to work with. More
by curtiscindylu
Employees Worked With
Karyn Currier Donald ???
January 02, 2012
Great experience! From start to finish Jim Mahoney and the rest of Ocean Subaru staff were very informative and professional to deal with. We love our new Outback! Thanks. the rest of Ocean Subaru staff were very informative and professional to deal with. We love our new Outback! Thanks. More
by tedorsue
Employees Worked With
Jim Mahoney
December 30, 2011
I sent the following e-mail to Mark Galante, the dealership manager at Ocean Subaru in Hampton, NH: Dear Mr. Galante, I have been a Subaru owner since 2009 (Subaru Outback). I bought a Subar dealership manager at Ocean Subaru in Hampton, NH: Dear Mr. Galante, I have been a Subaru owner since 2009 (Subaru Outback). I bought a Subaru because Consumer's Union Magazine strongly recommended the product for its performance and its price, and I have to say I am very, very pleased with both the car and the maintenance provided by Ocean Subaru. I have told my friends that if they purchased a Subaru they would not be disappointed, and so far that has resulted in at least three people purchasing your product. But I wanted to specifically commend the performance of one of your employees, Karyn Currier, who I am assuming has taken over managing the Service Department as a result of Mark's departure. She is thorough, friendly, knowledgeable and honest, all traits that I look for in forging a relationship of trust when it comes to servicing my car. As a retired deputy police chief (Portsmouth), I both know and appreciate exemplary customer relations when I see it. Karyn is gold for your organization, Mr. Galante, and she represents the dealership exceptionally well. Please feel free to forward this e-mail to corporate headquarters. If I do receive a customer satisfaction survey in the coming weeks, I will duplicate this message as well. Have a great New Year's and please forward this e-mail to Karyn. I would appreciate that. Len DiSesa More
by lendisesa
Employees Worked With
Karyn Currier
December 29, 2011
Would recommend this dealership to friends and family. Staff were courteous and professional. Good selection of vehicles to choose from. Was able to get our new vehicle the same day Staff were courteous and professional. Good selection of vehicles to choose from. Was able to get our new vehicle the same day More
by Amjk
Employees Worked With
Andy
