McGovern Subaru

Lack of communication is the biggest problem with this dealership. We traded in our honda fit for a new Crosstrek. Sounds easy enough, right? Not quite. We have Ben tell us to don't make our next payment dealership. We traded in our honda fit for a new Crosstrek. Sounds easy enough, right? Not quite. We have Ben tell us to don't make our next payment on our Fit because its easier for them to pay off the Fit themselves. Then after we swap cars it turns out that Mark is under the assumption that we were supposed to be paying the next payment on our Fit which they now have. Numerous calls back and forth between both Honda and Ben & Mark left me frustrated. FINALLY I get an email from Mark saying that the Fit has been finally paid off. No apologies for the inconvenience. It definitely has left a bad impression on us... More

VERY PLEASED with my purchase experience. I contacted many dealerships in my area and ended up driving over an hour away to purchase from OCEAN as this was the ONLY dealership that was willing to work wi many dealerships in my area and ended up driving over an hour away to purchase from OCEAN as this was the ONLY dealership that was willing to work with me on a car deal the way I needed. I have an extremely busy schedule and wanted to work a deal out (including a trade) online as much as possible so that I wouldn't have to waste time haggling at various dealerships. I gave each dealership my criteria for purchase, which was a 2.5i limited Outback SAP, my trade and ultimately, to all be under a certain payment. In addition, this would need to be worked out online ahead of time, so that basically when I got there, I only had to sign paperwork. Not only was Ocean Subaru the only dealership to do this, they did exactly as I asked the first time. There were many dealerships out there that didn't get it. I would tell them what I needed and would get the typical "I think that can happen. Why don't we set an appointment for you to come in and we'll see what we can do". Ocean didn't play that game. All in all, I'm extremely pleased and think everyone in the Boston area should avoid the dealerships there and just go to Ocean. Despite the drive, you'll save more time in the long run...On top of that, you'll get a better deal! Well done! More

Came here because this dealership had exactly what I was looking for. I wanted to test drive the car, though I wasn't sure if I would like it enough to buy it. As soon as we arrived, Laura greeted me and looking for. I wanted to test drive the car, though I wasn't sure if I would like it enough to buy it. As soon as we arrived, Laura greeted me and within 10 minutes, I was test driving the car - and loving it. Our negotiations stalled, but Michelle called me the next day and we settled on a (great!) number. They even beat the lowest finance rate I'd gotten on my own. Laura drove the paperwork to me an hour away, and I picked up my car a few days later. When Laura called to check in a few days later, I reported a strange rattle I'd been hearing. She had me book an appointment, and the Service Dept didn't stop until they figured out and resolved the problem, providing me a loaner for 1.5 weeks. It takes a lot to impress me, but believe me when I say I am VERY impressed. Ocean has a casual atmosphere, and everybody pays attention to you - no pushy behavior, no harassing calls, no irritating sales people. I've shopped for several cars in my lifetime - this has definitely been the most pleasurable experience. More

Rick was very informative, yet not overly aggressive. Rick was knowledgeable and answered all our questions fully. He gave us good choices within our price parameters. We traded in a 2005 Subaru Forest Rick was knowledgeable and answered all our questions fully. He gave us good choices within our price parameters. We traded in a 2005 Subaru Forester, which helped make our decision to lease at Ocean Subaru the best choice among three other Subaru dealers. We are very pleased with our lease decision, and highly recommend Ocean Subaru in every facet of the sales process. Thanks again for a better than expected new car leasing experience. Kathy & John Brickley More

My spouse and I bought a pre-owned certified 2011 Subaru Impreza from Ocean Subaru on July 31, 2013. A few main points from our very positive experience with them: • They suggested that we take the car t Impreza from Ocean Subaru on July 31, 2013. A few main points from our very positive experience with them: • They suggested that we take the car to our own mechanic (Good News garage in Cambridge MA) to check the car and promised to fix all and any problems which will be found before we decide whether to buy it or not - no fees! • They drove the car for us to Cambridge a day before the scheduled appointment - again with no charge. • Since our mechanic approved this car we decided to buy it. His only suggestion was to change the rear deferential fluid. Ocean Subaru did it immediately as promised. • Starting our first call they addressed and properly answered all our questions, especially those sensitive ones concerned with warranties, coverage and deductibles. • When we figured out that we cannot use the plates from our previous car which was totaled more than 2 weeks ago, they immediately offered two solutions: to take their dealership's car (for free) until we obtain the plates, or to drive our newly bought car with dealer's plates and return them once we get our own plates. Two things only would make us happier: if we would spend less time - the whole procedure on the day of purchase (completely stressless and positive) took us around 5 hours. In addition, we had little success negotiating the price, or getting lower APR for financing. However the initial price was already significantly lower than the KBB and market value. As for the APR - seems it wasn't under the financial manager’s control (the financing came from a bank). If you look for a stressless, respectful and knowledgeable place to buy a car - do consider Ocean Subaru! More

Professional, efficient, friendly; no surprises except good ones. Got a good deal on a sought after car so very satisfied overall. Young sales associate (Laura) was mature, knowledgable, prompt with call good ones. Got a good deal on a sought after car so very satisfied overall. Young sales associate (Laura) was mature, knowledgable, prompt with call backs but never pushy. More

Michele and Ben were of extraordinary professionalism and friendliness. They did everything possible to meet my needs and were responsive every step of the way. I am very pleased with the dealership. friendliness. They did everything possible to meet my needs and were responsive every step of the way. I am very pleased with the dealership. More

This dealership was the only dealership we dealt with that bent over backwards to find us financing and a car we could afford. Mr. Ben Allen, our salesperson, was extremely courteous and professional as that bent over backwards to find us financing and a car we could afford. Mr. Ben Allen, our salesperson, was extremely courteous and professional as was the Finance Manager Skip LeClerc. Most importantly, the dealership had identified some repairs they had to make on the used car we purchased. Mr. Allen promised they would fix every one before they would give us the car. The dealership lived up to its word by fixing all the problems they identified in addition to the ones I identified after a test drive. Ocean Subaru is a very ethical dealership and I wouldn't hesitate referring anyone to them. More

Got a great deal on a mint Subaru Outback that was traded in and got it all done in record time. Very nice folks here. in and got it all done in record time. Very nice folks here. More

Immediately upon entering the dealership we were greeted by a friendly professional sales person. The sales person, Tom, showed us many options and explained the many features of the Subaru that we chose. T by a friendly professional sales person. The sales person, Tom, showed us many options and explained the many features of the Subaru that we chose. The finance manager, Skip, was equally friendly and professional. We would definitely recommend your dealership to friends and family. As a matter of fact, it was our grandson who was so impressed when he purchased his new car that he urged us to stop in. The Peters Family More