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McGovern Subaru

Newington, NH

4.8
632 Reviews

85 Gosling Road

Newington, NH

03801

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Showing 632 reviews

January 23, 2024

Excellent customer service, loaner availability, good communication throughout , pleasant waiting room with free coffee and snacks More

by jewickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy
Jan 24, 2024 -

McGovern Subaru responded

Hi J E Wickey! We're glad to know that you appreciated our customer service and amenities at McGovern Subaru. Thanks for the positive feedback, it means a lot!

January 23, 2024

Alex is such a nice person. He helped me get a safe car for my son and myself. Everyone from the finance department was also so very kind. I recommend them to anyone looking for More

by jamesjos02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Therrien
Jan 24, 2024 -

McGovern Subaru responded

Hi James! We're so glad to know that Alex and our finance team at McGovern Subaru were able to assist you in finding a reliable car. Your recommendation means the world to us! Enjoy your ride and stay on the road safely!

January 23, 2024

I find the employees at this dealership to be especially helpful and kind. Unlike other places it doesn’t feel like they’re trying to make you spend unnecessary money. More

by higiguere9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony & Carson in Service
Jan 24, 2024 -

McGovern Subaru responded

Hi Giguere! We're glad to know that you found our team at McGovern Subaru helpful and honest. We always aim for a transparent car buying experience! Thanks for the review.

January 22, 2024

Always very welcoming and helpful! Waited a little longer for service this time but the kiddos were offered snacks and coloring, and everyone is always friendly so it made it better fo More

by nivers87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony , Jay Dittbenner
Jan 22, 2024 -

McGovern Subaru responded

We're glad to know that our team at McGovern Subaru could make your wait a bit more enjoyable for the little ones! We appreciate your patience and understanding. Thanks for sharing this positive review with us!

January 22, 2024

Having express service is the best thing ever. Friendly helpful service manager is unusual. Will be back for sure! More

by mrginhop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Dittbenner
Jan 24, 2024 -

McGovern Subaru responded

We're glad to know you found our express service helpful and the team friendly at McGovern Subaru. We look forward to seeing you again!

January 22, 2024

Always on time quick service. Full trust in accuracy of vehicle inspection. Recommend dealership to other subaru owners More

by jpierce423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Dittbenner
Jan 23, 2024 -

McGovern Subaru responded

We're glad to know that you've had positive experiences with our service team at McGovern Subaru. We appreciate your trust and recommendation!

January 21, 2024

I’ve never had an issue. I trust them. That is very important to me. They are always very accommodating. More

by Jayneson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic- Tom Wharf, Jay Dittbenner
Jan 24, 2024 -

McGovern Subaru responded

We're glad to know that you trust our team at McGovern Subaru and find us accommodating. Thanks for sharing your positive experience!

January 21, 2024

I was pleased they fixed the steering rack under the extended warranty. I was happy with everything they helped me with except I paid a lot for an interior warranty & they would not fix the issues I had More

by Ivorykat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Polito 5 stars ?? ????????
Feb 12, 2024 -

McGovern Subaru responded

Thank you for taking the time to share your feedback with us. We're glad to hear that you were pleased with the resolution of the steering rack issue under the extended warranty. Our team is committed to providing quality service and support, and it's rewarding to know that our efforts in this area have met your expectations. However, we understand your concerns regarding the interior warranty and the issues you've faced with the rips in the driver's seat and the peeling steering wheel. We truly apologize for any inconvenience this may have caused and appreciate the opportunity to address your concerns. The satisfaction of our customers is a top priority, and we aim to ensure that all aspects of our warranties provide value and peace of mind. We acknowledge your point that significant investments in warranty coverage should offer comprehensive protection, including for the issues you've mentioned. We are continuously working to improve our warranty terms and the clarity of the coverage details to ensure that our customers have a clear understanding of what is included. We take your feedback seriously and will consider it as we review our warranty offerings and service procedures to better meet our customers' needs. In the meantime, we'd like to learn more about your specific situation and see how we can make things right. If you're willing, please contact me at 603-758-7646 to discuss this further. We are here to help and would welcome the opportunity to find a satisfactory resolution for you. Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future. Matthew Barker General Manager 603-758-7646

January 20, 2024

The service department is always willing to accommodate my appointments to the date and time I request. They are awesome! More

by noemyr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony, Jay Dittbenner
Jan 22, 2024 -

McGovern Subaru responded

We're so glad to know our service department at McGovern Subaru has been able to accommodate your scheduling needs. Thanks for the awesome review! - McGovern Subaru

January 20, 2024

Genuinely concerned about its customer and their satisfaction. New car purchase through it’s first service has been outstanding’ More

by Pml365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Dittbenner, Travis Carlisle
Jan 22, 2024 -

McGovern Subaru responded

We're delighted to know that you've had an outstanding experience with us at McGovern Subaru, from purchase through your first service. We always strive for our customers' satisfaction! Thanks for the great review.

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