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McGovern Kia of Norwood
Norwood, MA
567 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 567 reviews
February 27, 2024
I had the worst car shopping experience of my life at McGovern Kia working with general manager Jimmy Peluso and salesman Michael Sorm. These people have no regard for their potential customers and think McGovern Kia working with general manager Jimmy Peluso and salesman Michael Sorm. These people have no regard for their potential customers and thinking nothing of wasting hours and hours and hours of their time. I went in and took a car for a test drive, when I asked for the out-the-door price they had me sit at the saleman's desk for over an hour because Jimmy was "busy", but whenever I looked over he was laughing and chatting with his team (stupid mind games...). I finally got frustrated and left without the out-the-door quote. They said they would send it to me, but after 3 days still no price quote. I had to reach out again and finally got it from Jimmy with a quick "sorry for the delay". Working with Michael Sorm we got to a final agreed upon price. Michael told me I had to come in that same day so I could put a deposit down on the car and sign some paper work. Together we came up with a plan on my arriving at a specific time to do all of this, as I live an hour away. I do exactly as we had agreed upon, even getting there early. After waiting for Michael for over an hour he tells me the car is actually already sold but if I would like to leave a deposit they could get another one in 2-3 months. No apology for the situation, nothing, he acted like it was completely my fault. So of course I get angry and leave. In the end I bought the Kia I wanted from another metro west dealership (there are several). Not sure if the team at McGovern is dishonest or incompetent, or both. I will never do business with these people again. Do yourself a favor and take your business to a Kia dealership that treats their potential customers with the respect they deserve. More
by surname.tokamak-04
Employees Worked With
Jimmy Peluso, Michael Sorm
February 21, 2024
Called the dealership spoke to Alex jones. About a vehicle a wanted to purchase. He sent me a e-mail with the wrong information.so I called the dealership and no one answered the phone it rang About a vehicle a wanted to purchase. He sent me a e-mail with the wrong information.so I called the dealership and no one answered the phone it rang and rang it’s awful. I keep calling no answer. So a e-mailed ALEX JONES and he never responded to my text yet and I’m still waiting.. I don’t think I’ll buy my car there . More
by davidmcnally337
Employees Worked With
ALEX JONES
February 05, 2024
Salesman Michael Sorm was super easy to deal with, great sales experience. He was knowledgeable about the features of the car and really helpful in a a low pressured way. sales experience. He was knowledgeable about the features of the car and really helpful in a a low pressured way. More
by gmurns
Employees Worked With
Christian Keith, Riley Melo, Michael Sorm
January 23, 2024
I also want to highlight the attention of Riley, the sales manager. very good service and the fact that speak Spanish made my process easier and faster. sales manager. very good service and the fact that speak Spanish made my process easier and faster. More
by Yelidy
Employees Worked With
Warren Rice, Riley Melo
December 26, 2023
I had a wonderful experience working with Brandon Hilton at McGovern Kia of Norwood. I was a long time Jeep owner and decided to try a new brand. I love my new Kia Seltos. Brandon was very easy to work with at McGovern Kia of Norwood. I was a long time Jeep owner and decided to try a new brand. I love my new Kia Seltos. Brandon was very easy to work with and very responsive. Upon delivery of my new Seltos he spent time with me teaching me about all of the features so I could drive off understanding how everything worked. He was incredibly friendly, professional and knowledgeable about the vehicle. It was a fantastic experience. The finance department was also excellent and helped secure me additional coverage all the while keeping me at my desired monthly payment. 5+ stars! More
by tarabrennan12
Employees Worked With
Brandon Hilton
December 15, 2023
Just bought a truck from Jim P and his team (Pedro and Charles) at McGovern Kia of Norwood. Jim P runs a truly professional dealership that treats every customer like family! These guy made the car buyin Charles) at McGovern Kia of Norwood. Jim P runs a truly professional dealership that treats every customer like family! These guy made the car buying process painless and easy !! I will definitely be back in the future to buy cars for my children . Highly recommend this dealership. More
by Mugs
Employees Worked With
Pedro (salesman) and Charles (finance) , Jimmy Peluso
November 06, 2023
Made the buying experience easy and painless as possible. No hidden fees and no xx. Brandon took care of me and even had Kia fix a few minor cosmetic issues on the 2018 Tesla Mode 3 AWD. Would highly recomme No hidden fees and no xx. Brandon took care of me and even had Kia fix a few minor cosmetic issues on the 2018 Tesla Mode 3 AWD. Would highly recommend!! More
by brianjcushing
Employees Worked With
Brandon Hilton
October 27, 2023
Great dealership especially being on the Auto mile we were skeptical at first after just leaving a different dealership and not having the best experience. Ended up leaving with a brand new car and a smi were skeptical at first after just leaving a different dealership and not having the best experience. Ended up leaving with a brand new car and a smile on our faces. More
by lilmisslyssa89
Employees Worked With
Jimmy Peluso, Freddy Pacheco, Christian Keith
October 24, 2023
The team at McGovern Kia made it so easy to find the perfect vehicle and provided plenty of helpful insight to finding the perfect finance option. Highly recommend! perfect vehicle and provided plenty of helpful insight to finding the perfect finance option. Highly recommend! More
by adam.williams
Employees Worked With
Jimmy Peluso, Freddy Pacheco, James Daddario, Alexander Kleib, Brandon Hilton, Leslie Fuller
