McGovern Kia of Norwood

It was a good first time dropping my new Kia off for service. I thought you would have done a car wash and cleaned the inside of my car.just a little disappointed that was not done.. service. I thought you would have done a car wash and cleaned the inside of my car.just a little disappointed that was not done.. More

Purchased a car, paid for it and was told I could pick it up within a week, they found out later when they did there inspection that a mist light was broken and that they needed to replace the whole bumper. up within a week, they found out later when they did there inspection that a mist light was broken and that they needed to replace the whole bumper. So there the delays started. They promised me to call back and give me updates many times but they never did, I had to call them every time. And then when the car is finally ready they ask me too call the insurance because they where not getting paperwork back (apparently I have to do there job now), I told them at 11.30am they need to send the back of title as well not only the front (that is what insurance company said) by 4pm friday they come back to me and ask me to send it (without the back of the title) Because that is how they usually do it, well I have told you this morning to add the back of title and still they did not take action then. After calling again !! and telling them to send it all (without the back of title) to the insurance company they said they would send do it again. So we have to wait again probably another day, maybe more because it is Friday end of the day by now. Looks like they just don’t care about any of there costumer’s after you paid for the car, just ridiculous worst experience ever buying a car. Probably will receive the car 12/14 days after buying/paying. But they said you get it within a week when I bought it and paid it, confirmed by 2 employees. I also told them I need the car for work so I need it fast, no problem they said. I hope to see any compensation for all this but I highly doubt it. More

Hans was very welcoming and informational when I walked into the dealership. He was very very detailed too. He got the job done and I left a happy customer. into the dealership. He was very very detailed too. He got the job done and I left a happy customer. More

Service did not take too long to be performed. Service consultant was very helpful for the schedule service. Service consultant was very helpful for the schedule service. More

They were all welcoming and helpful once I walked into the dealership. Hans was an amazing sales rep and got the job done. the dealership. Hans was an amazing sales rep and got the job done. More

Great experience! Very knowledgeable staff and easy to communicate with. Very efficient in responding to texting. Very knowledgeable staff and easy to communicate with. Very efficient in responding to texting. More

Most important to our decision to be the car we chose was Luis, the salesperson. He has the type of laidback personality that made my wife and I comfortable. He wasn’t pushy and was fine with us not making a Luis, the salesperson. He has the type of laidback personality that made my wife and I comfortable. He wasn’t pushy and was fine with us not making a final decision at our first meeting. He asked us good questions that helped reconsider our initial choices. He also knew a lot about the cars in the lot and also other kinds of cars that compete with or are similar to Kia. Second, the huying process was easy and straightforward. No haggling or undue delays. More

Pedro and Freddy were wonderful to work with! This was a very smooth transaction and I love my new car! This was a very smooth transaction and I love my new car! More

I had a very good experience with predo he made sure I understood everything he was saying and explained everything to me understood everything he was saying and explained everything to me More

Dealership was responsive, knowledgeable, and very reasonable with accommodations and negotiations. I would recommend to Kia Norwood to anyone looking to explore a new car! reasonable with accommodations and negotiations. I would recommend to Kia Norwood to anyone looking to explore a new car! More