McGovern Kia of Norwood

I made my appointment online and it took many weeks for a slot to open. My dashboard lights were on and my backup camera was working intermittently. I was greeted by James. I thought he was a personable guy. slot to open. My dashboard lights were on and my backup camera was working intermittently. I was greeted by James. I thought he was a personable guy. I told him 3 years prior I had the same issue with the lights. The same dealership location but under a different name. They fixed the problem but said it was covered under recall warranty. I purchased my car at this location also under a different name. Maybe three changes in ownership over 12 years should be a tip off. Now in order to fix the dashboard lights, the car needed a new ABS sensor cost $500. I’m a nervous driver and I wanted these lights off. After paying $1500 total because of the camera and additional problems found during the checkup, I now find out because of rust on the axle the lights won’t go out. This was the only reason I brought the car in. If I was told upfront that the rust may cause this problem, I wouldn’t have had them do the work. I was told the sensor was dead but still seeing all the same lights on, I have my doubts. For all I know the rust issue was the initial problem. I gave them 3 stars because I liked James and felt he was just the messenger. He also arranged for a Lyft, which I thought was nice. But I think the mechanic knew beforehand and should have advised me before proceeding with the work. More

James is extremely professional and well educated in his job position. This was a great experience. Thank you, James job position. This was a great experience. Thank you, James More

James, Courtney, and crew did an excellent job on having my turn signals fixed after I figured out I wouldn't be able to replace them very easily, even got my key fob batteries replaced after I asked last s my turn signals fixed after I figured out I wouldn't be able to replace them very easily, even got my key fob batteries replaced after I asked last second. James and Courtney both kept in good communication and answered all my questions. I'll definitely be back for service in the future! More

I have dealt this dealership for several years now and have ALWAYS been very happy with the service. James was very nice and knowledgeable. Showed professionalism and explained everything in detail have ALWAYS been very happy with the service. James was very nice and knowledgeable. Showed professionalism and explained everything in detail More

Lurgy was our sales person there and was super helpful in getting us our new Kia! getting us our new Kia! More

My husband and I had a top notch experience with Luis (and Charlie, Freddy and Jimmy) at McGovern Kia. They took time to explain thing to us and had infinite patience. Five stars all around, and especi (and Charlie, Freddy and Jimmy) at McGovern Kia. They took time to explain thing to us and had infinite patience. Five stars all around, and especially for Luis. More

The team is very personable and comfortable to work with. Nothing pushy, just genuinely easy-going group. Nothing pushy, just genuinely easy-going group. More

It was a great experience. It only took a few hours for to take care of my vehicle! It only took a few hours for to take care of my vehicle! More

Molly was fantastic. Everything from estimates of time to estimates for work to be done was spot on. My oil change even ended up being a little less than I was quoted whi Everything from estimates of time to estimates for work to be done was spot on. My oil change even ended up being a little less than I was quoted which was a nice surprise. Definitely recommend McGovern and Molly! More

My husband and I had a great experience, Riley was extremely personable, helpful and professional he walked us through the process and that what make our decision a lot easier extremely personable, helpful and professional he walked us through the process and that what make our decision a lot easier More