McGovern Kia of Norwood

I recently had a disappointing experience with Kia McGovern Norwood while purchasing an Audi Q7. Initially, I noted two issues with the vehicle: the front tires were worn, and there was a rattling noi McGovern Norwood while purchasing an Audi Q7. Initially, I noted two issues with the vehicle: the front tires were worn, and there was a rattling noise from the panoramic roof. I communicated that I would only proceed with the purchase if these issues were addressed, and they assured me that the tires would be replaced and the roof lubricated. Upon my initial visit, my sales representative informed me that the vehicle came with a 5-year powertrain warranty and two keys. I agreed to pick up the car the following Saturday, allowing ample time for repairs. However, when I arrived after a week, the car was not ready. I encountered further delays due to a tint on the front windshield that required removal before the inspection sticker could be issued. I had to wait from 11 AM to 3 PM for this to be resolved, and I was left to obtain the inspection sticker on a different day. Upon driving the car, I discovered that the noise from the roof persisted. I spoke with a manager who advised me to bring the car in for service. During this visit, I inquired about the second key, only to be informed that the car came with only one key and a two-month state warranty. After numerous follow-ups over the next ten days, they located the second key. On March 17, I had an appointment to address the roof issue. Two weeks later, I received a call from Molly, informing me that the car had been taken to an Audi dealership, where they determined that the entire panoramic roof needed replacement. They took the car back to attempt repairs, assuring me that the issue was resolved. However, just three minutes into driving the car after picking it up, the rattling noise returned. I promptly returned to the service department, where I presented a video demonstrating the issue. Despite my concerns and the ongoing back-and-forth for over a month, the problem remains unresolved. Most recently, I was informed by Jeff, the service manager, that the source of the noise was attributed to the back license plate, and after his assessment, I was told the car was ready. Unfortunately, the rattling noise from the roof returned shortly after I left the dealership. Overall, my experience with Kia McGovern Norwood has been frustrating and stressful due to the lack of effective communication and resolution. More

Very clean and efficient. Customer service was great especially Ajamu. He was excellent and so patient Customer service was great especially Ajamu. He was excellent and so patient More

Worked me in right away and communicated with me thru the process of repair.very helpful process of repair.very helpful More

Great salesman Great dealership always on time with work done and very friendly thank you done and very friendly thank you More

Today I had an oil change and a recall issue resolved, and the entire experience was excellent. Communication from the service team was clear and proactive, with regular updates. The wait time was minimal and the entire experience was excellent. Communication from the service team was clear and proactive, with regular updates. The wait time was minimal, and everything went smoothly, just as expected. McGovern Kia of Norwood continues to deliver efficient, professional, and friendly service—I highly recommend them! More

Christina was a wonderful professional, helpful and courteous person. With a great smile! She had put in a new horn for me that actually works! The first time we could hear it since I bought the new courteous person. With a great smile! She had put in a new horn for me that actually works! The first time we could hear it since I bought the new SELTOS. Thank you so much!! Beverly A More

I wanted to take a moment to share some incredibly positive feedback about my recent experience purchasing a Kia Telluride from your dealership — all thanks to Peter. From the very beginning, Peter positive feedback about my recent experience purchasing a Kia Telluride from your dealership — all thanks to Peter. From the very beginning, Peter was knowledgeable, friendly, and truly listened to what I was looking for. He made the entire process feel smooth and stress-free, and I genuinely felt like I was in good hands every step of the way. His professionalism, attention to detail, and passion for what he does really stood out. It’s rare to come across someone so committed to providing not just great service, but a great experience. Peter absolutely went above and beyond, and I couldn’t be happier with my Telluride or with the way he handled the sale. Please pass along my thanks to Peter — and know that he made a lasting impression. He’s a real credit to your team, and I’ll be recommending your dealership (and Peter!) to friends and family without hesitation. More

The service was top quality. Everything I came in for was taken care of. Thank you Everything I came in for was taken care of. Thank you More

Aroldo is the absolute best. He was honest, he was upfront if he wasn’t sure about something and was good at getting us answers. Can’t recommend him and Norwood enough. He was honest, he was upfront if he wasn’t sure about something and was good at getting us answers. Can’t recommend him and Norwood enough. More