McGovern Hyundai Rt 2

Excellent experience Owen was very professional and informative. Communication was great. Dealership was organized, clean and very welcoming. informative. Communication was great. Dealership was organized, clean and very welcoming. More

I scheduled an appointment for service that included an oil change, tire rotation, recall work, and any available software updates. When I arrived, I was told the service would take approximately two hours oil change, tire rotation, recall work, and any available software updates. When I arrived, I was told the service would take approximately two hours. Shortly after checking in, I was asked if I also wanted an inspection sticker for my 2025 vehicle, which I agreed to, and I continued to wait. After three hours, my service advisor came out and informed me that it would take another hour before my vehicle would be finished. In total, the service took four hours. Given the relatively routine nature of the work being performed, I do not believe this length of time was reasonable. To make matters worse, the compensation offered for this inconvenience was two car wash vouchers for a location down the street from the dealership, with a combined value of less than $46. Considering that I live 25 miles away from the dealership, the likelihood that I will even be able to use these car washes is extremely low. I cannot overstate how disappointed I am with both the dealership and the service department. The extended wait time, lack of communication, and the minimal gesture offered afterward made the experience feel dismissive rather than customer-focused. For a dealership that presumably values repeat business and hopes to earn future vehicle purchases from its customers, this level of service falls far short of expectations. Overall, this was a very poor customer experience and left me seriously questioning whether I would return for future service or vehicle purchases. More

Convenient location for me, nice waiting area but didn't wait there - 3.5 * to 4* wait there - 3.5 * to 4* More

Owen was amazing through the whole appointment. Greeted me as I arrived. Brought me to the waiting area. The wait wasn’t too long. He came to get me to check out and walked me to my car. What a won Greeted me as I arrived. Brought me to the waiting area. The wait wasn’t too long. He came to get me to check out and walked me to my car. What a wonderful service experience. Thank you Owen! Keep up the excellent customer service. More

Customer Service was professional and friendly. Service was done in a more than reasonable amount of time and I appreciate the Iber service that Hyundai provided. Service was done in a more than reasonable amount of time and I appreciate the Iber service that Hyundai provided. More

Great service- acknowledged when I first walked in. Fernando was the salesperson they introduced me to. I was just starting to look for potential car. Fernando was knowledgeable, not pushy, accommod Fernando was the salesperson they introduced me to. I was just starting to look for potential car. Fernando was knowledgeable, not pushy, accommodating and sweet. Result? Walked out buying a new car! More

Very efficient customer service. Scheduled service on line and was met within seconds of entering the dealership. Owen kept me advised of my cars progress and was in and out in a rea Scheduled service on line and was met within seconds of entering the dealership. Owen kept me advised of my cars progress and was in and out in a reasonable time. More

Keith was very professional told us exactly how long our wait would be came out and told us what was being done and we were out in a timely manner. I will definitely be back again. wait would be came out and told us what was being done and we were out in a timely manner. I will definitely be back again. More

I had a good experience from the second I went in to the second I left. second I left. More