McGovern Honda of Boston

I have NEVER received service like this at a dealership in my life. I expected to be treated rudely, over charged, dissatisfied, and leave upset, as I have always experienced elsewhere in the past. NOT t in my life. I expected to be treated rudely, over charged, dissatisfied, and leave upset, as I have always experienced elsewhere in the past. NOT the case at Honda Cars of Boston !!! Jay Gratton in their service department handled the warranty work on my 2003 Pilot with the utmost kindness. He was totally caring, courteous, attentative and professional. He was able to have all of the necessary repairs covered under the extended warranty, which was greatly apprteciated. He actually apologized that the repairs would not be done the same day. The work was completed the following day. I have never had service work done so fast, ever. I expected to be without my vehicle for a week, at least. A Toyota dealer once had my vehicle for THREE WEEKS, did not perform the requested repairs, AND attempted to charge me TWICE the authorized repair price !!! Thank you Jay Gratton and Honda Cars of Boston. I would also like to sincerely thank Paul Donovan in their parts department. My family owns Jimbo's Auto Body in Saugus (41 years), and Paul does an outstanding job. He provides us with multiple deliveries a day if needed, the right part the first time, and is an absolute pleasure to deal with. I only wish that my other suppliers/car lines were nearly as professional. Life would much simpler. In closing, THANK YOU to all at Honda Cars of Boston. Keep up the great work. Sincerly, Jim Dunton Jimbo's Auto Body, Inc. More

I was looking for a Civic EX-L Navi as part of the Cash for Clunkers. I received an initial quote from the internet manager - Rob Giovannucci. The quote was nothing amazing - but in line with the quotes f for Clunkers. I received an initial quote from the internet manager - Rob Giovannucci. The quote was nothing amazing - but in line with the quotes from other dealers. I went to visit Honda Cars of Boston first because they were the first ones to respond to my request - and they were the closest to the soccer practice that I was taking my daughter. We met John Fitzpatrick - and he was very friendly and informative with regards to the car and immediately took us for a test drive. I told him upfront that I was not going to negotiate a price until I had visited several other local dealers. There was no pressure - and John simply requested that I visit him again and he will do his best to beat any offer. I was impressed with the "no pressure" - even though I could see in John's eyes that he never expected to see me again. I shopped around at the other dealerships - some were good - and some were not so good. I got - what I thought was a sweet deal from another dealership... but as I originally promised John - I came back to give them the last shot. They ended up beating the price from the other dealer's "sweet" deal. Now came the tough part - locating a car. Due to the Cash for Clunkers program - the Honda Civic was a very popular car and the trim I was looking for was tough to find (I confirmed this with a lot of phone calls). John had the trim I wanted in stock - but I did not want the black color. Any color except black or white was acceptable. The only negative experience I had was some inattention to detail. Since I knew that it would be very tough to locate the EX-L Navi in something other than black or white... I told John that the leather was not as important to me as the Navi - therefore I would accept an EX Navi (he wrote this down). A couple of days later I got a call from John saying they located an EX-L without the Navi and he wanted me to close the deal. I had to re-explain that I wanted the Navi - and did not care about the leather. Not much later - he called back with the car I was looking for. In John's defense - the dealership has been going crazy with customers due to the Cash for Clunkers. I picked up the car the other night and love it. But didn't realize until the next morning that the remote starter that I ordered as an "add-on" (ordered from Doug, not John) was not installed. I am not sure who to blame for that one - somewhere along the line there was miscommunication. Again - inattention to detail. John was apologetic and offered to have someone install it at my home. It was better for me to take it in to their service department - which I did yesterday. The Service Department was expecting me and were friendly and courteous. And I even got a shuttle ride to the T. Bottom line - I had a very good experience with the dealership. It wasn't perfect - but if you expect perfection you are setting yourself up for disappointment. Obviously - I needed be my own advocate and keep on top of the details. Throughout the whole process - John kept an open communication (phone and email) which I appreciated. Even after the deal was closed and it came time to pick up the car - John never rushed us through; even though there were other potential customers coming through the door. I will definitely recommend this dealership (and John!) to friends and family. More

JOHN FITZPATRICK IS AN EXAMPLE OF EXCEPTIONAL CUSTOMER SERVICE AND ETHICAL BEHAVIOR.HE WAS HONEST ,PLEASANT AND TRUSTWORTHY.HE DELIVERED THE CAR IN A QUICK AND EFFICIENT MANOR. ALL CAR SALES PEOPLE SHOULD SERVICE AND ETHICAL BEHAVIOR.HE WAS HONEST ,PLEASANT AND TRUSTWORTHY.HE DELIVERED THE CAR IN A QUICK AND EFFICIENT MANOR. ALL CAR SALES PEOPLE SHOULD BE LIKE JOHN , TRUST IS KEY. I WOULD RECOMMEND HIM AND THE DEALERSHIP TO ANYONE INTERESTED. More

Compared to other dealers I have seen, this dealership is very low pressure and is upfront about all the costs related to the purchase of a new vehicle. I bought a new CR-V in June 2009 and I was happy with very low pressure and is upfront about all the costs related to the purchase of a new vehicle. I bought a new CR-V in June 2009 and I was happy with the process overall. I first talked with Rob Giovannucci (internet sales) on the phone a few times before going in. They did not have the color I wanted in stock, but were able to get it in just a few days. I especially liked that they did not push for extra add-ons or warranty service - they asked and I declined and that was all there was to it. Overall, a very good experience. More

I have family memebers that recommend honda and recommend that I see John for my sales man, I was very glad that I went, it was my first time visiting the dealership and I would go back and recommend them to that I see John for my sales man, I was very glad that I went, it was my first time visiting the dealership and I would go back and recommend them to others. Our sales man John was very nice and honest with us he did not try to presure us into buying something out of our price range, he was very understanding. More

Before we went here, we had some very bad experiences with other local dealers (stay away from Cambridge Honda!). So when I called Honda Cars of Boston, I wasn't exactly in the most trusting mood. I c with other local dealers (stay away from Cambridge Honda!). So when I called Honda Cars of Boston, I wasn't exactly in the most trusting mood. I called and got Eric on the phone.. He was so friendly that I though he probably wasn't for real, but turns out I was wrong! Eric was great from the first phone call. The car we were looking for was there, and when we pulled up to the dealer he had it waiting for us, and he remembered both our names! So we wound up getting a great deal, and a very friendly experience from all staff including Keith who took care of the plate / registration transfer etc. seamlessly. Anyone looking for honest, friendly salespeople and other staff and competitive prices - I'd highly recommend this place. More

I was very impressed with the people at Honda of Boston in Everett. I walked into the dealership with a car in mind (Honda Civic). Ben came over and assisted me with taking it out for a test drive and knew in Everett. I walked into the dealership with a car in mind (Honda Civic). Ben came over and assisted me with taking it out for a test drive and knew everything about the car and anything he couldn't answer he found it out for me. I was toying with buying an EX and an EX-L. He took me out for a test drive in both and never once pressured me to buy one or the other. I wanted to install a remote car starter and alarm system. Rob and Ben made sure they got someone that was able to explain the difference between the systems. Doug was very helpful and made sure he got me the lowest interest rate possible and was very knowledgeable. The salespeople are very attentive and knowledgeable. They are very friendly and want to make sure you are comfortable and have everything you need. I never felt pressured to buy anything, which actually made me more comfortable to buy a new car from them. I would highly recommend this dealership to anyone that wants to buy a Honda. More

I've been a Honda Cars of Boston customer since 1991 and have always be totally satisfied with their service. The service advisors know me by name and are friendly, courteous and willing to go our of their have always be totally satisfied with their service. The service advisors know me by name and are friendly, courteous and willing to go our of their way. I highly recommend Honda Cara of Boston. More

I was shopping for just the right used car for my wife and I. We went to many dealers, not only just Hondas. In years past, I brought my `89 Prelude to Honda of Boston for service.I always had a good exp and I. We went to many dealers, not only just Hondas. In years past, I brought my `89 Prelude to Honda of Boston for service.I always had a good experience with their service department,too. Last Friday I took a ride to see what they had and there it was, the CR-V with low mileage and nice looking,inside ands out.John came outsie with the keys and we went for a test ride. I liked it very much. He was informated and friendly. I told him what price range I wanted. He showed me other cars, but I liked that one the best,so he made the price on this beautiful car right for me. If you are looking to buy new or used Honda, I very much recommend that you go to see John Fitzpatrick of Honda of Boston. Also, the rest of the people there that helped John and I finish up the paper work,etc.,were terrific as well; Mark and John M. As a matter of fact, I purchased an extended warranty on our Honda. Edie and I are very happy with our experience there. Jay Hurley. More

I HAVE BEEN GOING TO HONDA CARS OF BOSTON FOR OVER 10 YEARS AND HAVE ALWAYS HAD A GREAT EXPERIENCE.THEY ARE ALWAYS POLITE AND FRIENDLY. THEY ALWAYS GET THE JOB DONE RIGHT AND ARE VERY FAST. HONDA CARS OF YEARS AND HAVE ALWAYS HAD A GREAT EXPERIENCE.THEY ARE ALWAYS POLITE AND FRIENDLY. THEY ALWAYS GET THE JOB DONE RIGHT AND ARE VERY FAST. HONDA CARS OF BOSTON IS SIMPLY THE BEST DEALSHIP IN MASSACHSETTS. More