McGovern Honda of Boston

First of all, I do not work for this dealership, this is a true review. From the first internet/email response I received to the final sale, I felt I was in the company of friends, ie normal people who I'd a true review. From the first internet/email response I received to the final sale, I felt I was in the company of friends, ie normal people who I'd be hanging out with. I visited four other dealers before coming here. Although I'm in sales, my initial thoughts were that the experience of buying a new car hasn't changed much. Someone assigns a salesperson, you talk a little, take a drive, sit back down, talk about price, then thank him or her for the time, try to head for the door in order to go back home and research some more (and usually get asked to wait until the sales Manager comes by,, groan,,,, ) BUT the experience at Honda Cars of Boston was different.A few things that impressed me were: - Response time: As opposed to other car makers and dealers, I believe that their initial email responses were actual emails, as opposed to the generic auto-response emails I received from other dealers. Rob Giovannucci reached out to me quickly and with content.. not fluff - Knowledge: Eric Marcello knows his stuff, plus his approach was straightforward and appreciated. - Manners: I learned in sales that if someone comes into your place of business, they should be treated like a guest. Well, Rob and Eric and John treated me like that from the initial meeting. Financing: John Mancini did a great job making the finance process very understandable and straightforward Bottom line: I believe I came away with a very good price, from a very reputable dealer and from good people. Isn't that what we all want when we go to buy a car? Sincerely, Barry Potts More

Keith was attentive, knowledgeable, and offered great service--he even called me days after I had picked up the car, just to check in! Keith's honesty and straightforwardness were much appreciated during service--he even called me days after I had picked up the car, just to check in! Keith's honesty and straightforwardness were much appreciated during negotiations. The manager and other sales reps were happy to assist with the process. Not only did everyone answer my questions, but were also patient and interested in my needs-- I felt very comfortable during my experience. Will definitely go here again and recommend to friends! More

I have just purchased my second lease with John Fitzpatrick. It's been a great pleasure to work with him. I usually hate the whole idea of car shopping because of the unwanted pressure that usua Fitzpatrick. It's been a great pleasure to work with him. I usually hate the whole idea of car shopping because of the unwanted pressure that usually follows. With John he's professional, knows his cars and also doesn't chase you down with phone calls. He got me into a car that fit my lifestyle and budget. He really is great to do business with and also very excited with the great deal that I got. I look forward to doing business with him in the near future! Sincerely, Natasa, Donna and Joe Koch More

This was my first car buying experience and Honda Cars of Boston delivered all that I was looking for. Fitzy was great and helped me every step of the way. As a new car buyer, I felt very confident with th Boston delivered all that I was looking for. Fitzy was great and helped me every step of the way. As a new car buyer, I felt very confident with the service that was provided to me. The price was great and the car is in pristine shape. Fitzy is extremely personable, friendly, and helpful. He's there for the customer and it shows. Overall, a great experience and great dealership. More

I am a return customer... This was my second new car I am a return customer... This was my second new car 3-year lease experience with Honda Cars of Boston (Everett, MA.) Salesman John Fitzpatrick c I am a return customer... This was my second new car 3-year lease experience with Honda Cars of Boston (Everett, MA.) Salesman John Fitzpatrick continues to demonstrate professionalism in all respects of customer satisfaction. John always displays a joyful & respectful relationship with me and makes certain that he negotiates the best deal possible with his sales manager. There is no better sales advocate to represent me in making a a financial committment that fits within my budget. I give him 5-Stars!!!!! -Respectfully, Salvatore R. Bartolo 305 North St.#2, Boston, MA 02113-2145 More

The reason i give such a great customer review is because Honda Cars of Boston really know how to connect with the customers. Roberto and Ben took the extra time and effort to make sure my husband and I had Honda Cars of Boston really know how to connect with the customers. Roberto and Ben took the extra time and effort to make sure my husband and I had the best experience. We went into Honda Cars of Boston to get a 20,000 mile check up on our 2008 Honda Civic lease and were able to get into a Hybrid and end our lease early. Rob and Ben were so helpful throughout the process we ended up signing a new lease for a 2010 Honda Insight Hybrid without any complications. I am definitely going to return to Honda Cars of Boston for future inquiries for cars. More

I enjoyed my experience at Honda Cars of Boston. Salesman John Fitzpatrick was a pleasure to deal with. I was given all the information needed to make a qualified decision and they worked with me on price of John Fitzpatrick was a pleasure to deal with. I was given all the information needed to make a qualified decision and they worked with me on price of the vehicle and my trade. Financing went well also as I was given options for additional products but not overly pressured to buy them. The whole process went very smoothly and I would highly recommend this dealership. More

John Fitzpatrick is a great salesman. He made the entire purchasing process joyful. This is the best experience I have had with a car dealer. I felt very comfortable at the dealership. Everyone was so nice purchasing process joyful. This is the best experience I have had with a car dealer. I felt very comfortable at the dealership. Everyone was so nice and polite. John made sure we knew every detail about my new car. He also loves Honda and talked about how Honda is the greatest car company. My husband and I agree. Honda is great. This is our fifth Honda, but this is the first time we went to this incredible dealer. We believe this is a trusted, loyal dealership, and I raved about how great they are on my Facebook page! More

This is the best dealership experience I've ever had. I began my research process via the Internet groups at various dealerships. By far, Rob Giovanucci (Internet group, Honda Cars of Boston) was the most began my research process via the Internet groups at various dealerships. By far, Rob Giovanucci (Internet group, Honda Cars of Boston) was the most knowledgeable of all Internet sales teams I spoke with at other dealerships. By the time I came into Honda Cars of Boston to do a deal, I had already gone to another dealership where they had some trouble understanding how to sell cars. I was very clear with all the dealerships that I wanted to see the lease factors (MSRP, negotiated price, money factor, residual rate, etc) in order to run calculations and make an informed and quick decision. Honda Cars of Boston was the only one that listened to my request, complied and did not play games...and that's why they got the business. Additionally, they work very well together. As soon as the deal was agreed upon, the contract and finance papers were quickly and accurately produced (John Mancini did a great job). The car was delivered the next business day (signed on Saturday, picked up Monday). Accessories were installed correctly and I was given the most thorough car orientation ever (Eric Marcello knows these cars inside and out). This is a customer-centric dealership. If you know what you want and how you like to do business, go to Honda Cars of Boston. More

My Accord was in for routine service. The service department has been great over the years so I continue to come back. As usual, during my wait I wandered out to the showroom to look around. When I department has been great over the years so I continue to come back. As usual, during my wait I wandered out to the showroom to look around. When I was asked if I could be helped, I said I was interested in speaking with someone regarding leasing a new 2010 Accord sedan; I really liked what I was seeing in the showroom. Joey Mongiello was asked to assist me. He was very thorough, attentive, and congenial. He listened and answered my questions directly without any "pressure" tactics. He was well informed and any answers he may have been in doubt about, he obtained the correct information without any bull. This meant alot to me. When it came to price, the initial quote was a bit more than I expected, so we talked about some alternate models and configurations. The Accord EX Sedan was really what I wanted and anything else was either not to my liking or more than I was willing to spend. Joey negotiated on my behalf with his Sales Manager (Billy?) and because I was a returning customer they were able to allow a better deal. It was irresistible, and as the quote goes, "the rest is history." That afternoon I drove my new 2010 Honda Accord EX home. The atmosphere was very friendly and without pressure. It was always about what was going to please the customer. In retrospect, I recalled my previous experience with Sales and even though I was negotiating with different people, it was the same, "great!" My interface with John Mancini (financials) was also very cordial and he had detailed answers to all the question about my tranaction. Honda Cars of Boston has taken very good care of my automotive needs for three years and has once again proven itself a "leader!" More