McGovern Honda

Purchasing a new car was always a headache for me as I could never stand the pushy sales people. I always found they either attacked you as soon as you put your foot on the lot or they ignored you compl could never stand the pushy sales people. I always found they either attacked you as soon as you put your foot on the lot or they ignored you completely. Not the case when I met John. He made me feel like he was truly interested in finding me what I really wanted and not just out to "make a buck". He was friendly, informative, patient and even stayed late so I would not have to be inconveinced by coming back the next morning to finish up paperwork. John is truly professional. I have a ten year old son who is very inquisitive and I have never seen any sales person respond to him like John did. John didn't ignore my son, he took the time and answered all his questions and never once seemed annoyed! This definately takes a certain quality in a person. It is rear you get the cusomer service that he provided. Never in the past had I received a call inquiring how my new car was running, was I satisfied, did I have any questions and the assurance that if I had any problem or questions to be sure and call him. He called three or four times, left messages, until he finally reached me in person. This was truly a new experience. I can hardly wait to buy another new car and hope that he is there when I do. Thanks John for a great experience!!! More

My experience was pleasant and speedy. I would recommend the dealership. John was very hewlpful and kept in touch wioth me through the purchase and after the purchase process. The business office and the the dealership. John was very hewlpful and kept in touch wioth me through the purchase and after the purchase process. The business office and the service center were professional ans speedy. Thank you! More

I recently leased a 2009 Honda CRV from Honda Cars of Boston. The sales person was John Fitzpatrick. I have purchased many cars from many dealerships and I have to say Honda Cars of Boston is the best. M Boston. The sales person was John Fitzpatrick. I have purchased many cars from many dealerships and I have to say Honda Cars of Boston is the best. My wife and I are very happy with the Honda CRV. We looked at many Cars in this class (Chevy Equinox, Mits Outlander, Nissan Rogue) and none could compare to the ride or roomenss of the Honda CRV. John even guaranteed a black CRV with black leather interior. We also took advantage of the Cash for Clunkers program and the dealership was very easy to deal with. This is the second vehicle I have got from Honda Cars of Boston and I will go no where else or waste time anywhere else when I purchase or lease my next vehicle. More

After having to repair my 1998 Jeep Grand Cherokee for the 4th time in 6 months, I finally decided that I had to break down and buy a new car. I was devastated to have to turn in my Jeep since I LOVED my the 4th time in 6 months, I finally decided that I had to break down and buy a new car. I was devastated to have to turn in my Jeep since I LOVED my Jeep and do still miss it, but everyone at Honda Cars of Boston made the process easy! Being a single woman, walking onto a car lot is beyond frustrating. I went onto 2 lots where I was completely ignored, went to another Honda dealership first, but they didn't have the CRV that I wanted, so after receiving an email and a quote from Rob, off I went to Everett on the last weekend of the cash for clunkers. I was greeted quickly, and handed over to my new friend Frankie Diaz who was a blast to work with! It ends up that there was only one CRV left on the lot and although it was the color that I wanted, it of course was the EX-L with the navigation system which I didn't really want, but after driving it and getting to play with all of the toys, I am so glad that I did get it. There was no pressure from Frank or Rob, they just taught me how to use everything and laughed with me at the fact that all of the technology stressed me out. The negotiation process was stress free and a very fair process - Frank even let me put the Yankee game on his computer while I was waiting. When I picked up my car, Frank spent 45 minutes with me teaching me how to use all of the features of my new CRV and I have to say that my favorite feature that I cannot wait to use is the seat warmer. Over all - my experience with Honda Cars of Boston was the best experience I have had in buying a car - I would highly recommend Honda Cars of Boston if you are looking for a fair price, no pressure, and to be honest a pretty fun time and at the end of it all you get to ring the bell! More

Great experience, Helped me out quickly and profetionaly. Thank you, Brian Kratovil, Balise Collision Repair AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA++++++++++++++++++++ Thank you, Brian Kratovil, Balise Collision Repair AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ More

My mother and I had originally gone to Honda Cars of Boston for her new car and were right away impressed with John's salesmanship. We didn't end up buying from him but when it came time to buy my own c Boston for her new car and were right away impressed with John's salesmanship. We didn't end up buying from him but when it came time to buy my own car we knew exactly where to go. We're generally gullible saps and almost went with an offbeat Motel strip used car lot, but thought we'd visit John before deciding for sure. Very glad we did. John helped us out and sympathized right away with us but getting the car from him wasn't what impressed us. When we came back to pick up the car, my mother wasn't feeling well and we were constantly getting back and forth service from everyone around us except John. He was there to kick everyone in the pants while at the same time looking out for us while we were there. I voted 4s and 5s from the overall dealership but if I was just giving numbers to John it'd be all 6s! hands down. More

Our experience at Honda Cars of Boston was exceptional!! A friend of ours referred us to salesman John "Fitzy" Fitzpatrick and believe me when I tell you this gentleman bent over backwards to get us the bes A friend of ours referred us to salesman John "Fitzy" Fitzpatrick and believe me when I tell you this gentleman bent over backwards to get us the best possible deal on our 2009 CRV.He is personable and at no time did we feel pressured to buy, and all our questions were answered with courtesy and an obvious knowledge of the product.This was definitely a "stress free" transaction from start to finish.All the staff from the sales,finance and service dept get 100% customer service satisfaction from us and we will be spreading the word to friends and family about our great experience at Honda Cars of Boston! More

I have NEVER received service like this at a dealership in my life. I expected to be treated rudely, over charged, dissatisfied, and leave upset, as I have always experienced elsewhere in the past. NOT t in my life. I expected to be treated rudely, over charged, dissatisfied, and leave upset, as I have always experienced elsewhere in the past. NOT the case at Honda Cars of Boston !!! Jay Gratton in their service department handled the warranty work on my 2003 Pilot with the utmost kindness. He was totally caring, courteous, attentative and professional. He was able to have all of the necessary repairs covered under the extended warranty, which was greatly apprteciated. He actually apologized that the repairs would not be done the same day. The work was completed the following day. I have never had service work done so fast, ever. I expected to be without my vehicle for a week, at least. A Toyota dealer once had my vehicle for THREE WEEKS, did not perform the requested repairs, AND attempted to charge me TWICE the authorized repair price !!! Thank you Jay Gratton and Honda Cars of Boston. I would also like to sincerely thank Paul Donovan in their parts department. My family owns Jimbo's Auto Body in Saugus (41 years), and Paul does an outstanding job. He provides us with multiple deliveries a day if needed, the right part the first time, and is an absolute pleasure to deal with. I only wish that my other suppliers/car lines were nearly as professional. Life would much simpler. In closing, THANK YOU to all at Honda Cars of Boston. Keep up the great work. Sincerly, Jim Dunton Jimbo's Auto Body, Inc. More

I was looking for a Civic EX-L Navi as part of the Cash for Clunkers. I received an initial quote from the internet manager - Rob Giovannucci. The quote was nothing amazing - but in line with the quotes f for Clunkers. I received an initial quote from the internet manager - Rob Giovannucci. The quote was nothing amazing - but in line with the quotes from other dealers. I went to visit Honda Cars of Boston first because they were the first ones to respond to my request - and they were the closest to the soccer practice that I was taking my daughter. We met John Fitzpatrick - and he was very friendly and informative with regards to the car and immediately took us for a test drive. I told him upfront that I was not going to negotiate a price until I had visited several other local dealers. There was no pressure - and John simply requested that I visit him again and he will do his best to beat any offer. I was impressed with the "no pressure" - even though I could see in John's eyes that he never expected to see me again. I shopped around at the other dealerships - some were good - and some were not so good. I got - what I thought was a sweet deal from another dealership... but as I originally promised John - I came back to give them the last shot. They ended up beating the price from the other dealer's "sweet" deal. Now came the tough part - locating a car. Due to the Cash for Clunkers program - the Honda Civic was a very popular car and the trim I was looking for was tough to find (I confirmed this with a lot of phone calls). John had the trim I wanted in stock - but I did not want the black color. Any color except black or white was acceptable. The only negative experience I had was some inattention to detail. Since I knew that it would be very tough to locate the EX-L Navi in something other than black or white... I told John that the leather was not as important to me as the Navi - therefore I would accept an EX Navi (he wrote this down). A couple of days later I got a call from John saying they located an EX-L without the Navi and he wanted me to close the deal. I had to re-explain that I wanted the Navi - and did not care about the leather. Not much later - he called back with the car I was looking for. In John's defense - the dealership has been going crazy with customers due to the Cash for Clunkers. I picked up the car the other night and love it. But didn't realize until the next morning that the remote starter that I ordered as an "add-on" (ordered from Doug, not John) was not installed. I am not sure who to blame for that one - somewhere along the line there was miscommunication. Again - inattention to detail. John was apologetic and offered to have someone install it at my home. It was better for me to take it in to their service department - which I did yesterday. The Service Department was expecting me and were friendly and courteous. And I even got a shuttle ride to the T. Bottom line - I had a very good experience with the dealership. It wasn't perfect - but if you expect perfection you are setting yourself up for disappointment. Obviously - I needed be my own advocate and keep on top of the details. Throughout the whole process - John kept an open communication (phone and email) which I appreciated. Even after the deal was closed and it came time to pick up the car - John never rushed us through; even though there were other potential customers coming through the door. I will definitely recommend this dealership (and John!) to friends and family. More

JOHN FITZPATRICK IS AN EXAMPLE OF EXCEPTIONAL CUSTOMER SERVICE AND ETHICAL BEHAVIOR.HE WAS HONEST ,PLEASANT AND TRUSTWORTHY.HE DELIVERED THE CAR IN A QUICK AND EFFICIENT MANOR. ALL CAR SALES PEOPLE SHOULD SERVICE AND ETHICAL BEHAVIOR.HE WAS HONEST ,PLEASANT AND TRUSTWORTHY.HE DELIVERED THE CAR IN A QUICK AND EFFICIENT MANOR. ALL CAR SALES PEOPLE SHOULD BE LIKE JOHN , TRUST IS KEY. I WOULD RECOMMEND HIM AND THE DEALERSHIP TO ANYONE INTERESTED. More