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McGovern Ford of Saugus

Saugus, MA

4.8
628 Reviews

1481 Broadway

Saugus, MA

01906

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Showing 628 reviews

August 26, 2024

transmission adjustment did not work as explained . Need transmission fix. Problem was not solved as it was guaranteed . More

by bobtip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
doint know
Aug 27, 2024 -

McGovern Ford of Saugus responded

Hi Bobtip, we are sorry to hear you did not have the best experience with us. Here at the dealership, we strive for the highest level of customer service, and it seems like we may have dropped the ball here. We would love to get a better understanding of what happened, not only for an opportunity to make it right but also so we can prevent this from happening again in the future. At your earliest convenience, please reach out to our Service Manager, Melvin Deleon, directly at 781 231 1945 or via email: mdeleon@mcgovernauto.com. Thank you.

August 07, 2024

Had my truck there 3 times same issue, under warranty and could not fix. Told me problem was tires cost me 1500 and still same issue,finally took to Danvers ford the found issue from McGovern Ford fixed whic More

by Clubspeed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alfredo Raffucci
Aug 12, 2024 -

McGovern Ford of Saugus responded

We are sorry to hear you did not have the best experience with us. Here at the dealership, we strive for the highest level of customer service and it seems like we may have dropped the ball here. We have reached out a few times with no luck; however, we would love to get a better understanding of what happened, not only for an opportunity to make it right but so we can avoid this from happening again in the future. At your earliest convenience, please reach out to our Service Manager, Melvin Deleon, directly at 781 231 1945 or via email: MDeleon@mcgovernauto.com. Thank you.

August 06, 2024

The employees here are top notch all the way around. They know what needs to be done and are the ones to do it. Great customer experience every visit. I have used them since I bought my first car and wi More

by eb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Perkins
Aug 07, 2024 -

McGovern Ford of Saugus responded

Thank you for the glowing review! We're delighted to hear that our team at McGovern Ford Saugus consistently provides a great customer experience. We appreciate your continued support and recommendation!

August 05, 2024

Easiest financing gave me exactly what I was looking for made it easy to buy from him More

by jkl.harkness
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Harkness, alex ,Rob in finance , Suad Alushaj
Aug 05, 2024 -

McGovern Ford of Saugus responded

Thank you for choosing McGovern Ford Saugus! We are glad to hear that our team found you exactly what you were looking for.

August 05, 2024

I had done a fair amount of research online and was looking to get a few final answers and verify pricing. Stopped in after work and Suad was very helpful and up front. What I was hoping to hear was More

by Brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Rapazzo, Suad Alushaj
Aug 05, 2024 -

McGovern Ford of Saugus responded

Brian, we're delighted to hear that Suad and Rob made your experience at McGovern Ford Saugus straightforward and satisfying. Thanks for choosing us! Enjoy your new vehicle!

August 01, 2024

I just want to say as a first time customer. I was lucky to find Christine Morganelli at McGovern Ford in Saugus. She helped me get my repair going on my 2019 Mustang, and also responded to my t More

by Sal.A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Morganelli
Aug 02, 2024 -

McGovern Ford of Saugus responded

We're delighted to hear Christine provided such efficient and attentive service for your 2019 Mustang at McGovern Ford Saugus. Thanks for sharing your positive experience!

July 27, 2024

Jeff is a hands on service manager at quick lane. He is always professional , courteous and helpful. The service there is great. What I like is they show you the air and cabin filters after they cha More

by Judgef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Perkins
Jul 31, 2024 -

McGovern Ford of Saugus responded

Thank you for the kind words! We're glad to hear Jeff and our team at McGovern Ford Saugus provided excellent service. We appreciate your feedback about showing the filters, and we're here whenever you need us!

July 25, 2024

Exelent service very professional especially Juan from service..place is was nice and clean...they fixed my car problem by the time Juan said at 3 pm. More

by jorgebarreto1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Jul 25, 2024 -

McGovern Ford of Saugus responded

Jorge, we're delighted to hear that Juan and the team at McGovern Ford Saugus provided excellent service and resolved your car issue on time. Thanks for sharing!

July 25, 2024

Jason was a great person helping me in my time of need to fix my car More

by crazywoman2399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Morganelli
Jul 25, 2024 -

McGovern Ford of Saugus responded

Thank you for taking the time to leave Jason and the McGovern Ford Saugus team a five-star review! It was a pleasure assisting you with your vehicle.

July 22, 2024

I was pleasantly surprised and delighted to receive a call from McGovern Ford to set up an appointment for their mobile unit to come out and repair a recall issue! The appointment was made and Antho More

by gorillazoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony , Jeff Perkins, Christine Morganelli
Jul 23, 2024 -

McGovern Ford of Saugus responded

Thank you for sharing your experience! We're glad to hear Anthony and our McGovern Ford Saugus mobile unit provided timely and pleasant service. We appreciate your feedback!

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