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McGovern Ford of Saugus

Saugus, MA

4.8
591 Reviews

1481 Broadway

Saugus, MA

01906

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Showing 591 reviews

May 16, 2024

The dealership was amazing. They had exactly what we needed. And they were super helpful and friendly. More

by zdolson94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Avanesau, Suad Alushaj
May 17, 2024 -

McGovern Ford of Saugus responded

We're delighted to know you found exactly what you needed at McGovern Ford Saugus! Thanks for sharing your experience with our friendly and helpful team. Safe travels in your new vehicle!

May 15, 2024

Jeff and Jason rock, always so pleasant to deal with. My vehicle was repaired correctly and in an efficient time frame. Tires, brakes, suspension, they are my go-to guys, can't recommend them highly enou More

by Dave jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Perkins, Jason Carrillo
May 16, 2024 -

McGovern Ford of Saugus responded

We're so glad to know that Jeff and Jason were able to provide you with such great service at McGovern Ford Saugus! Thanks for trusting us with your vehicle's needs, we appreciate the high recommendation.

May 10, 2024

Jason is very good and a pleasure to work with. Only thing is they take projects that are to much for a Quick Lane and affect the Quick services like oil changes making the waits longer More

by j.sorrentino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Carrillo
May 10, 2024 -

McGovern Ford of Saugus responded

J., we appreciate your feedback about working with Jason at McGovern Ford Saugus. We're sorry to learn that the wait times were longer than expected, and will certainly take this into consideration for future improvements. Thanks!

April 21, 2024

PLEASE READ REVIEW: I recently made a purchase for a beautiful 2024 2SS Camaro that was traded in before it's official break-in period, which means the car was effectively new. I am from out of state in More

by Jeff K
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Gabresi, Robert Rapazzo
Apr 22, 2024 -

McGovern Ford of Saugus responded

Jeff, it's fantastic to know that Chris, Rob, and the rest of our team at McGovern Ford Saugus were able to provide you with such a positive experience. We're all about creating an enjoyable car buying journey for our customers. Thanks so much for taking the time to leave this review!

March 30, 2024

My salesman (Kyle) was very helpful and knowledgeable. He answered any and all questions.He still answers my questions after I took my truck home as I’m learning all the features that came with truck. More

by triumph537
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle, Robert Rapazzo
Apr 01, 2024 -

McGovern Ford of Saugus responded

We're glad to know that Kyle was able to assist you with your purchase at McGovern Ford Saugus. It's great he continues to help even after the sale! Enjoy exploring all those new truck features.

March 29, 2024

When I had an issue with my brakes on my bronco they kept me in the lope on what was going on ! Christen was the best she took great care of me she was very helpful and compassionate she knew I was waiting More

by Judyjudyjudie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark , Christine Morganelli
Mar 29, 2024 -

McGovern Ford of Saugus responded

We're delighted to know that Christen provided you with excellent service during your visit at McGovern Ford Saugus. We'll make sure she gets the recognition she deserves! Thanks for sharing this review and rating us so highly. We appreciate it!

March 29, 2024

My only dealing so far with this dealership is the ordering and purchase of a new vehicle. Based on that, I am very pleased with the whole procedure. More

by mikebergin
Recommend Dealer
Yes
Employees Worked With
Kyle Fowler
Mar 29, 2024 -

McGovern Ford of Saugus responded

Mike, we're glad to know your experience with ordering and purchasing a new vehicle at McGovern Ford Saugus was pleasing. We appreciate the positive feedback!

March 28, 2024

Service was poor it took three days to get ball joints replaced and an inspection sticker More

by Calnan67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine Morganelli
Apr 02, 2024 -

McGovern Ford of Saugus responded

We are sorry to hear you did not have the best experience with us. We strive for the highest level of customer service and it seems like we may have dropped the ball here. We would love to get a better understanding of what happened, not only for an opportunity to make things right for you, but also so we can avoid this from happening again in the future. At your earliest convenience, please reach out to our Service Manager, Melvin Deleon, directly at 781 231 1945 or via email: Mdeleon@mcgovernauto.com. Thank you.

March 28, 2024

I had a wonderful experience with Gabriel at McGovern Ford in saugus, he was kind and courteous and very knowledgeable about everything about the car that I bought showing me everything about the car. I More

by Roseann wilder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Zorrilla
Mar 29, 2024 -

McGovern Ford of Saugus responded

Roseann, we're so glad to know you had a wonderful experience with Gabriel at McGovern Ford Saugus. It's great that he was able to assist and educate you about your new car! Thanks for recommending us!

March 22, 2024

Salesman Gabriel Zorrilla was excellent to work with. During test drive he made sure that we covered almost all road conditions, hills, traffic, highway, potholes, parking so I was very comfortable w More

by mopar69
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marcelo Kopper, Gabriel Zorrilla, Christine Morganelli
Mar 25, 2024 -

McGovern Ford of Saugus responded

We're glad to know that Gabriel provided you with such a comprehensive test drive and vehicle orientation at McGovern Ford Saugus. It's important for us that our customers feel comfortable and well-informed about their purchases. Thanks for the review!

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