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McGovern Ford of Saugus

Saugus, MA

4.8
565 Reviews

1481 Broadway

Saugus, MA

01906

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Showing 565 reviews

March 29, 2024

My only dealing so far with this dealership is the ordering and purchase of a new vehicle. Based on that, I am very pleased with the whole procedure. More

by mikebergin
Recommend Dealer
Yes
Employees Worked With
Kyle Fowler
Mar 29, 2024 -

McGovern Ford of Saugus responded

Mike, we're glad to know your experience with ordering and purchasing a new vehicle at McGovern Ford Saugus was pleasing. We appreciate the positive feedback!

March 28, 2024

I had a wonderful experience with Gabriel at McGovern Ford in saugus, he was kind and courteous and very knowledgeable about everything about the car that I bought showing me everything about the car. I More

by Roseann wilder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Zorrilla
Mar 29, 2024 -

McGovern Ford of Saugus responded

Roseann, we're so glad to know you had a wonderful experience with Gabriel at McGovern Ford Saugus. It's great that he was able to assist and educate you about your new car! Thanks for recommending us!

March 28, 2024

Service was poor it took three days to get ball joints replaced and an inspection sticker More

by Calnan67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine Morganelli
Apr 02, 2024 -

McGovern Ford of Saugus responded

We are sorry to hear you did not have the best experience with us. We strive for the highest level of customer service and it seems like we may have dropped the ball here. We would love to get a better understanding of what happened, not only for an opportunity to make things right for you, but also so we can avoid this from happening again in the future. At your earliest convenience, please reach out to our Service Manager, Melvin Deleon, directly at 781 231 1945 or via email: Mdeleon@mcgovernauto.com. Thank you.

March 22, 2024

Salesman Gabriel Zorrilla was excellent to work with. During test drive he made sure that we covered almost all road conditions, hills, traffic, highway, potholes, parking so I was very comfortable w More

by mopar69
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marcelo Kopper, Gabriel Zorrilla, Christine Morganelli
Mar 25, 2024 -

McGovern Ford of Saugus responded

We're glad to know that Gabriel provided you with such a comprehensive test drive and vehicle orientation at McGovern Ford Saugus. It's important for us that our customers feel comfortable and well-informed about their purchases. Thanks for the review!

March 17, 2024

I use the satellite service location (Quick Lane) They get you in, they get you out. They're courteous and friendly. I'd recommend them to anyone. More

by Scott S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Perkins
Mar 18, 2024 -

McGovern Ford of Saugus responded

We're glad to know you had a positive experience at our Quick Lane service location! Thanks for recommending McGovern Ford Saugus. We appreciate your support.

March 14, 2024

They provide excellent service and support and also sales service were excellent customer services and listening More

by Adan Somalia man
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric , Mark Taliento, Nick Misitsakis , Joaquin Greenwood, Jose Guzman, William Barboza, Suad Alushaj, Jim Fauci, Gabriel Zorrilla, Lee Moss, Luiz Fernando Silva
Mar 14, 2024 -

McGovern Ford of Saugus responded

We're glad to know you had a great experience with our team at McGovern Ford Saugus! We always strive for excellent customer service and support. Thanks for the positive feedback!

March 13, 2024

I am very satisfied with my purchase, Luiz Fernando was very polite, attentive and helpful. Thank you to everyone at McGoven Ford of Saugus. More

by Contact22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luiz Fernando Silva
Mar 14, 2024 -

McGovern Ford of Saugus responded

We're delighted to know you had a positive experience with Luiz and the rest of our team at McGovern Ford Saugus. Thanks for choosing us, we appreciate your feedback!

March 13, 2024

Ótimo atendimento ao cliente . Obrigado Luiz pelo ótimo atendido e pela rapidez nas respostas recomendo . More

by 460luxurydetailing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Avanesau, Kerry Bontos, Keith Austin, Luiz Fernando Silva
Mar 13, 2024 -

McGovern Ford of Saugus responded

Obrigado pela avaliação positiva! Ficamos felizes em saber que Luiz e a equipe do McGovern Ford Saugus puderam atendê-lo de maneira eficiente. Estaremos à disposição para futuras necessidades!

March 12, 2024

Service was good, did take quite a long time though, two hours for oil change More

by Bob
Recommend Dealer
Yes
Employees Worked With
Quick lane
Mar 13, 2024 -

McGovern Ford of Saugus responded

Thanks for choosing McGovern Ford Saugus, Bob!

March 08, 2024

Braytner and Rob were very attentive while we were looking for the right vehicle. They made process quick and smooth without any hassle. Definitely recommend them. More

by Diegonsalgado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braytner Amorim ⭐️⭐️⭐️⭐️⭐️, Alex Avanesau, Chris Gabresi
Mar 08, 2024 -

McGovern Ford of Saugus responded

Diego, we're delighted to know Braytner and Rob provided a smooth car-buying experience at McGovern Ford Saugus. Thanks for the recommendation!

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