McGovern Ford of Saugus

Thanks Jim...I love my new car! My lease was up and I wasn't sure what I wanted but thanks to Jim Fauci, I ended up with something I probably would never have thought of. I wanted to My lease was up and I wasn't sure what I wanted but thanks to Jim Fauci, I ended up with something I probably would never have thought of. I wanted to save money and now with my Ford Fusion Hybrid, I am! I knew nothing about hybrids but Jim was so informative and so nice to deal with! I will definetely send anyone looking for a car to York and deal with Jim Fauci. This was my first time getting a car on my own, thanks Jim for not making me feel insecure about cars! You rock! More

fabulous service at York Ford in Saugus Jim Fauci delivered service with humor and was patient with my decision to buy a certified pre-owned car! The dealership offered fair pricing and Jim Jim Fauci delivered service with humor and was patient with my decision to buy a certified pre-owned car! The dealership offered fair pricing and Jim made the process quick and painless. After visiting other dealerships in the area, I definitely recommend Jim and York Ford for customer service, fair pricing, and I felt no pressure with my purchase. More

An absolutely painless purchase with a great salesman! Walked into York Ford looking for a specific F150. I worked with Jim Fauci to track me down the exact truck I wanted and we got a deal done. I'd absol Walked into York Ford looking for a specific F150. I worked with Jim Fauci to track me down the exact truck I wanted and we got a deal done. I'd absolutely buy another vehicle from him, he's down to earth and not a xx artist.....it was a refreshing and pleasant car buying experience. More

Bill made buying a car easy and stress free! We knew we wanted to buy a car, and we had a specific make and model in mind. The price was right, so we decided to buy! Bill was great about checking We knew we wanted to buy a car, and we had a specific make and model in mind. The price was right, so we decided to buy! Bill was great about checking in with us throughout the process to make sure that we knew what was going on-- a really fantastic thing to do for your very Type A customers. Cheryl was able to get the monthly payments down, get us a great rate, and get the paperwork done in two days. We are very happy, second time customers at York Ford. We will definitely work with Bill and Cheryl again in the future. More

Worked with what I wanted not with what he wanted to sell. I came into dealership with specifics of what I wanted and the price range that I was comfortable with. Jim Fauci satisfied my requests with a sincere I came into dealership with specifics of what I wanted and the price range that I was comfortable with. Jim Fauci satisfied my requests with a sincere and helpful manner. He also took the time, on his day off, to assist that the vehicle was registered and my insurance was taken care of. My 2013 Escape is the perfect match. I have done business with York Ford for over 20 years and will continue to do so. Thank you Jim Fauci and York Ford. Carol Douglas More

Incompetent or dishonest? Either way....avoid. Incompetent or dishonest? Does it matter? I went to York Ford on beautiful Route 1 in Saugus earlier this week to look at their inventory a Incompetent or dishonest? Does it matter? I went to York Ford on beautiful Route 1 in Saugus earlier this week to look at their inventory and made contact with a salesman. I returned yesterday to pick a car from their stock and after standing in the blistering heat in the lot for about 45 minutes, the salesman (who was with another customer) approached me about a black 2015 Fusion. I had informed him about previous disappointing experiences with Ford. We went inside and the usual parade back and forth to a nameless person began and the numbers game also began. Finally, the salesman and I agreed to a price. It was not the greatest....but it was OK. My trade was worth more than offered, based on Kelley Blue Book values, even using their lowest value (the car has high mileage). Finally, a woman named Cheryl, who is a financial services manager, presented me with a piece of paper with numbers on it, which I signed. After being at the dealership for about 4 hours in the heat, I was anxious to leave. Today, I noticed that Cheryl added the sales tax and registry fees to what I owed York! I made it clear from the beginning that this was a cash sale and I take my own paperwork to the RMV. I stopped payment on my check and canceled the purchase of the car. The salesman, in an e-mail, said it was a simple mistake and not dishonesty. Does it matter? Shop elsewhere. UPDATE: Mr. York's response is appreciated but I would like to point out that on Saturday morning I e-mailed the salesman and asked him for a corrected purchase order that he could easily have provided in a PDF file attached to an e-mail and he totally ignored my request. Why would I trek back to Saugus without having documentation to justify the trip? It seems simple to understand. So I'll buy elsewhere. There was a warning I should have heeded: As I walked into the showroom yesterday, I moved some cash from a shirt pocket to my pants pocket and a salesman said to me, "Give me your money!" as he lunged toward me and tried to grab it. Perhaps he thought this was funny....I don't. Ford....expect nothing and you won't be disappointed. More

Not overly happy. They need way more staff on floor. My salesman was god but trying to pick the vehicle up took way too long. I think the dealership should hire anothe They need way more staff on floor. My salesman was god but trying to pick the vehicle up took way too long. I think the dealership should hire another person or two. My guy was doing way to much stuff. More

easy purchase limited inventory I purchased a F350 crew cab it was a quick and easy sale Jim was great I would refer this dealer to friends and family I purchased a F350 crew cab it was a quick and easy sale Jim was great I would refer this dealer to friends and family More

No Hassle Experience I had found the Edge online that morning, and was able to drive it off the lot a few hours later. Roberto was so professional and courteous to deal wi I had found the Edge online that morning, and was able to drive it off the lot a few hours later. Roberto was so professional and courteous to deal with. It was by far one of the better experiences I've had! More

An Ear to Ear Smile I Spent a month researching vehicles online and had no idea what I really wanted. I was so burnt out from spending my whole weekend visiting local dea I Spent a month researching vehicles online and had no idea what I really wanted. I was so burnt out from spending my whole weekend visiting local dealerships, test driving, and dealing with salesman who wanted me to buy new top of the line vehicles with features that I didn't care for. My last stop that weekend was York Ford in Saugus Mass. I was greeted with a warm welcome from Jim Fauci who acknowledged me right away. He took the time to hear me out and answered all my questions. I was able to find the perfect vehicle that meets my everyday needs and is in my budget. I purchased a 2014 Ford Fusion SE that is by far the coolest car I ever had! The staff at York was so helpful during the whole buying process. Thank you Dave, Angel & Jim for such a wonderful experience and a fantastic car! I am a happy customer - still Smiling =) More