McGovern Ford of Saugus

Sales staff was fine, but collision and service are horrible Leased a 2016 Fusion from York and got the service agreement. Everything was fine until the sunroof started leaking. We called and made an appointment Leased a 2016 Fusion from York and got the service agreement. Everything was fine until the sunroof started leaking. We called and made an appointment 2.5 weeks in the future. Dropped the car off with collision center on a Monday, didn't hear anything by near closing time so called and was told they didn't have time to look at the car they were booked up with leaks. Why have appointments then? Was told tomorrow. Same story on Tuesday, no call, no return call after trying them. Guess we'd be without a vehicle for 3 days. Nope. Didn't get the car back until Thursday evening, and no work had been done as they needed clearance from Ford to make the repair, on a lease. If Paul had his way we would have left the car there until he got the ok, which would have been 3-4 weeks, and without a courtesy car. I'm not surprised as courtesy seems to be the least of their worries. To wrap up, we finally get the repairs scheduled, and are still waiting for Paul to return a call with the status of our car. Looks to be another 3-4 days car-less with no warning or communication. Also, we kept getting different stories from collision and service. Neither one knows what the other is doing or responsible for. Icing on the cake was he basically told my wife that I am a liar by denying a conversation I had with him. More

Great service, very nice staff and no pressure to buy! Jim Fauci was my sales man. He was very knowledgeable and a pleasure to work with. He went over all the option with me as I was deciding if it was bet Jim Fauci was my sales man. He was very knowledgeable and a pleasure to work with. He went over all the option with me as I was deciding if it was better to buy or lease. Rob Rapazzo the Finance manager was also very knowledgeable when it came to picking an extended protection plan. They are a team and worked really hard to get me into the car I wanted. They even helped me return my lease vehicle a another dealership. I would definitely buy another car from them and recommend them to my friends and family! More

Customer Service at care rental I had to repair my car and use a rental at the dealership. First I was refereed to Hertz for my rental. It was not a good experience. I had to wait a I had to repair my car and use a rental at the dealership. First I was refereed to Hertz for my rental. It was not a good experience. I had to wait about 20 minutes for the rental agent to get there. When she got there, she convenience me to pay more than what my insurance company will pay, and to top that she had a larger vehicle that I could not drive, the driver seat was so lower and it was manual movement which didn't help me what so ever. Then she drove me to their office in lynn, and I was told they didn't have a small suv to give me, and left me at her office while she went to take care of someone else. In the meantime, I called the YourkFord and explain what was happening, I was very frustrated at this time, a couple hours has passed. The person (I think her name is Cheryl, the desk person) who answered the phone at Yourkford told me to come back and she also called the Hertz and told them to drive me back, but I had to wait until the woman came back and finally drove me back to the dealer. When I returned to YourkFord, the desk person sent me to the Ford Rentals and I was taken care of right away. Angella, who attend to me, said she would make it so I wont pay anything out of pocket, (unlike the Hertz agent who over prized the rental) and arranged a smaller suv that fit me perfectly. She didn't waste one second of my time, and was so nice and efficient. After returning the vehicle, I called her to check on the deposit they kept when I rented the vehicle, and she once again provided the best customer service, giving prompt attention and efficiently taking care of everything. Angella deserves a A+ grade for the service she provided. I think Ford is lucky to have a employee like Angella as an employee. More

A Canadian buys a pre-owned car- Extremely Satisfied. I had contacted York Ford, Inc. about a pre-owned 2013 Cadillac CTS Sport Wagon they had in their pre-owned inventory. I dealt with Jim Fauci and he w I had contacted York Ford, Inc. about a pre-owned 2013 Cadillac CTS Sport Wagon they had in their pre-owned inventory. I dealt with Jim Fauci and he was very efficient in getting the information about the vehicle to me quickly, so that I might make a decision. The vehicle was as described and was detailed when delivered. More

Very terrible experience with Service Center and Front Desk Dennis at the counter did not know what was covered or not covered on my maintenance plan and my extended service plan. He told me that I should have Dennis at the counter did not know what was covered or not covered on my maintenance plan and my extended service plan. He told me that I should have been covered for certain parts on my plan when I got maintenance a year earlier and that I'm not covered now because someone "dropped the ball" last time. Then, Pick the ball up Dennis! I have both an Extended Service Plan and a Premium Maintenance plan and came in for a 60,000 mile scheduled maintenance. I was called and told that I had over $600 worth of work to be done. Now I ask, why does one pay for a premium maintenance plan? Dennis at the front desk was going to charge me for an air filter ($35), a cabin filter ($80), clean and adjust my rear brakes ($140), $100 deductible and $155 fuel injection service, plus $153.98 for labor (I have no idea how you come up with that labor charge number?). This bill that Dennis told me about on the phone with all of the charges was immediately after I watched the mechanics video emailed to me where the mechanic just told me that the Air Filter, Cabin Filter, fuel injection service and clean and adjust my brakes (which by the way looked like they were only going to vacuum up rear brake dust for $140) was all covered in my premium maintenance plan! Again, Dennis was charging me for things that are covered by the PREMIUM maintenance plan. Dear York Ford, I suggest you take a look at how other Ford dealers do their Service Center. I've dealt with Sentry Ford Service several times and I know there is no, how can I extra charge you, but rather their Service people ask what more can I do to help you and make everything right. You need to take a page from their Service Center book because they treat their customers right in every way. This is my warning to all potential York Ford Service customers to stay clear of York Ford Service Center, cause they do not work with you, but rather they do little as possible and charge you the most that they can whether you have a plan or not. Go to Sentry Ford, you will be happy that you did. More

Ford Escape lease I have been getting my cars at York Ford since I got my license. The whole staff is great and they always make the process easy. This time was no diff I have been getting my cars at York Ford since I got my license. The whole staff is great and they always make the process easy. This time was no different as I leased another Ford escape. Jim Fauci was my salesman this time and he was terrific. More

Outstanding Dealer to do work with felt like we were a Team This is the third vehicle that I have gotten at York Ford and have always had a great experience it is a very relaxing place to do business and the st This is the third vehicle that I have gotten at York Ford and have always had a great experience it is a very relaxing place to do business and the staff is just great. I worked with Jim Fauci and he was just wonderful and spent all the time I needed to help in the transaction. Rob the sales manager is a great guy and very helpful with getting everything the way I wanted. I felt like we were a Team when leasing or buying the cars and would highly recommend York Ford to anyone!!! More

Great Leasing experience. Chris Barnes I just released another F-150 with Jim Fauci at york ford in saugus. we worked a few months on the releasing process and it was nothing but ease. jim I just released another F-150 with Jim Fauci at york ford in saugus. we worked a few months on the releasing process and it was nothing but ease. jim put a lot of work to get me exactly what i want ed for the price i wanted. Jim made the experience extremely easy and look forward to working with him again in the future. More

Leasing my Fusion We had a great experience with Jim. We moved out of the area 7 years ago and I have gone back twice now to lease because of the service at York. We had a great experience with Jim. We moved out of the area 7 years ago and I have gone back twice now to lease because of the service at York. More

Great experience I worked with Jim Fauci on leasing a new F-150 and he made the process easy and enjoyable. He was able to work with me on a great price so that I coul I worked with Jim Fauci on leasing a new F-150 and he made the process easy and enjoyable. He was able to work with me on a great price so that I could afford the car that I wanted. More