McGovern Ford of Saugus

Great Leasing Deal! Jim Fauci is a class act who immediately identified what the best and most practical CMax for me to lease would be if that was my intention. We spoke Jim Fauci is a class act who immediately identified what the best and most practical CMax for me to lease would be if that was my intention. We spoke on the phone a couple of times because he knew my lease was expiring and wanted to connect with about my future leasing/buying plans. It was low pressure but the offer was so good it was something I pursued without hesitation. The Ford CMax I just leased is perfect with additional features I was not expecting at an extremely fair monthly payment. More

Poor customer service, failure to answer service issues I had a very frustrating experience at York Ford, Saugus MA. yesterday July 5th (the second in less than a year), when I brought my 2010 Explorer (wh I had a very frustrating experience at York Ford, Saugus MA. yesterday July 5th (the second in less than a year), when I brought my 2010 Explorer (which I purchased there new) in for service due to an illuminated “check engine light.” After three days of looking for the issue (which according to the Invoice was code for a EVAP vent valve that was stuck open, so why did it take 3 days to locate the problem?) and then order the part; the car was finally ready on Monday. Due to the holiday, I couldn’t pick it up until Wednesday. When I went to York Ford to pick it up, these are the chain of events: • After paying the cashier, she said “your car is out to the left of the building, if it’s blocked in, let me know and I’ll have someone move what’s blocking it.” Whatever happened to customer service? I have to walk through a parking lot of 75 or more feet in 80 degree sunny weather to retrieve my vehicle and if I can’t locate it (which I didn’t). I walked back and told her I couldn’t find it. What ever happened to someone bringing your vehicle to you and explain what was wrong and explain the process to repair? She told Melvin, a service advisor and he paged someone to come to the service desk. After seeing me standing there for a few minutes he said, “can I help you?” I told him that I am trying to get my car and I’m running late for an appointment. He once again called to have someone come to the counter. He then took the keys from me, asked me to describe the car and walked out the door, with me trailing. As we walked out he looked to the right and said, “isn’t that your car?” (in a not so pleasant voice). I said “yes but I was told that my car was to the left.” There were two cars in front of mine (one that didn’t start -they must have just serviced it- and the other, they couldn’t find the keys and spent the next 10 minutes looking for the keys, they finally realized they couldn’t find the keys (I’m missing my appointment). There were three cars behind me that they eventually moved. • As I approached my vehicle I observed the sun roof partially opened and the driver’s seat in a semi reclining position, the interior was dusty. I immediately went to the service desk and asked why the car was like that; I was told, “I don’t know.” As I returned to the car to wait while they were playing, keys-whose got the keys? I decided to start my car and wait in an air conditioned environment as I was hot due to the weather and the manner in which both my car and I were treated. Apparently customer satisfaction at Ford went with the Edsel. • When I attempted to start the car, I found that my two month old battery installed at York was dead! I immediately went back to the desk and said to Melvin, “why is my battery dead?” “I don’t know, I’ll have someone come out and jump it.” I told him “I want some answers as to why all this has taken place.” He gave me the business card of Ryan Dodge, the Corporate Service and Parts Director’s (fancy title) which contained his cell phone number. • I called him and explained the chain of events and I said, “I have to get out of here and I want some answers.” He said he would call Melvin. • My car was jump started by a very nice young man and he assisted with the removal of the three cars behind me, I left. • Fifteen minutes later, when I was more than two miles away, I received a call from Ryan Dodge who explained that my car would be jump started and the cars behind me would be removed. I told him “that was done 15 minutes ago but I still wanted answers as to why my car was left out for a day or more with an open roof, a reclined front seat and dead battery.” He assured me that I would hear from him by the end of the day. I never heard back yesterday and waited until 3:39 today to call, as I want answers to my questions. He did not answer the phone or return my voice mail. • On the numbered tag on the rear view mirror, there is a note that states, “IMPORTANT, you will receive a survey from the manufacturer shortly. Your Complete Satisfaction is our goal. If for any reason you can not give us a “Completely Satisfied” please contact the service manager before mailing the survey. Well folks, I tried. More

Top Notch Service We have been going to York Ford for 20 years now. The reason why we keep coming back is customer service and no pressure sales. That is most important We have been going to York Ford for 20 years now. The reason why we keep coming back is customer service and no pressure sales. That is most important to my husband and I. We first went there in 1997 to buy an Expedition. Brad York personally came over, congratulated and thanked us. That really stood out to us, it was very impressive. We have developed a great relationship with Brad, Bobby Rios and Dave O'Shea over the years. We have seen Brad and Bobby outside of York and they always ask how is the vehicle and if we are happy with it. They even remember what we bought! Jim Fauci has been our salesman for over 6 years now. He is extremely knowledgeable on the vehicles. He has always taken the time to listen to what we want and have never felt pressured. If you know Jim he is very personable, laid back and funny. He always makes our buying experience fun. We have developed a great relationship with him also. Brad and/or Jim will personally call to tell us if a certain vehicle is coming in, just for us to take a look at it! That to us is above and beyond!! We just went in there to trade in my husband's truck. They gave us a great deal on our trade in and a fantastic price on a brand new F-350. If you are thinking of buying a vehicle, new or used, we highly recommend York Ford. Ask for Jim, he will take great care of you. Thank you to everyone at York Ford for making such a great buying experience each and every time. More

Good Place to do business Brought my 2011 Ford Escape in for a service issue a few weeks ago and after receiving a video from the shop tech Lou visually and verbally explaining Brought my 2011 Ford Escape in for a service issue a few weeks ago and after receiving a video from the shop tech Lou visually and verbally explaining the problem and providing an estimate of repairs I had to think about putting money into a vehicle with a 112,000 miles on it. I have always maintained the vehicle religiously keeping up with recommended services. I do appx. 25-30,000 miles a year on my vehicles and I had to weigh the decision seriously. The Service Advisor Christine Morganelli was extremely helpful and mentioned a program the dealership was running regarding their courtesy vehicles. The discount off list price for the swap of 3,000 miles was very intriguing. After speaking with Jim Fauci, who I purchased the '11 Escape from, we made arrangements to view and test drive a couple of the 2017 "courtesy" vehicles. Well, besides the few more gray hairs Jim and I have acquired in the years since our last transaction, it was as if we had just transacted a deal last year. The comfort and familiarity dealing with Jim leaves me with a complete sense of trust in his competence and help with this new transaction. You won't go wrong dealing with Jim. In addition, the finance person, Cheryl Pereira is a complete professional securing the financing from the bank and discussing warranty options and costs all the while fitting this into my monthly budget. In closing, you will not have a better service or car buying experience than you will at York Ford. More

Experience at York Ford Sales person was Jim Fauci who was very knowledgeable of all models and the operation of the vehicles. Because of the excellent selection and mainten Sales person was Jim Fauci who was very knowledgeable of all models and the operation of the vehicles. Because of the excellent selection and maintenance/service, we have been very satisfied with the York Ford and have purchased six previous vehicles over the years from this dealership. This is the first time that we have chosen to lease a vehicle because it fit perfectly to our current needs. More

customer service I recently bought a '17 Ford Escape and was very fortunate to have two sales people: Jon Benoit & Jim Fauci. They went above and beyond to accommodate I recently bought a '17 Ford Escape and was very fortunate to have two sales people: Jon Benoit & Jim Fauci. They went above and beyond to accommodate all my wishes.(which were many). My lease of a Toyota was not due up for a month and a half and York Ford held my car with just my word of buying. The buying process and registration was flawless. I am 77 y.o. and buying my first new car was a big investment. Jon & Jim made it easy. I am so excited looking at my new car in the garage! More

Nicole rocks! I have been a loyal ford customer since 1992 I come back for the product but the service was top notch Nicole went out of her way to make sure I was I have been a loyal ford customer since 1992 I come back for the product but the service was top notch Nicole went out of her way to make sure I was happy and she was very respectful for my lack of time and never wasted my time jim gay I was great trying to make my experience the best it could be I've already referred one friend would do it again More

Car shopping made easy We had a great experience when shopping for a van for my husband. Salesman was pleasant and not all pushy! Financing went well and manage of financing We had a great experience when shopping for a van for my husband. Salesman was pleasant and not all pushy! Financing went well and manage of financing was amazing. She worked to get us best deal. Couldn't be happier! Dan and Deb Kelly More

Best Car AND Best Sales Consultant Not only do I LOVE my new Ford Escape, I can't get over how helpful and attentive the sales consultants are over at Ford in Saugus on Route one! Jim F Not only do I LOVE my new Ford Escape, I can't get over how helpful and attentive the sales consultants are over at Ford in Saugus on Route one! Jim Fauci helped me find the perfect car and was extremely patient with me. If you're looking for a new car to own or to lease, head over to Jim. More

Very professional and helpful, great experience, This was by far the best experience I have had in over 60 years of buying/leasing cars. Jim Fauci and Cheryl were outstanding. They made the experienc This was by far the best experience I have had in over 60 years of buying/leasing cars. Jim Fauci and Cheryl were outstanding. They made the experience easy and extremely pleasant and hassle free. Jim in particular guided me the whole way and demonstrated his understanding of my needs and driving habits. In the end he showed me that I could get a bigger car for the same or less money than downsizing. I can't thank Brad York and his staff for the time, attention and making leasing a car so enjoyable. This is the 5th or 6th Ford from York Ford and it is by far the best. Thank you York Ford! More