McGovern Ford of Saugus

Purchased 2020 Ford Explorer- Highly recommend Jim Fauci Jim was great to work with. Very responsive and highly engaged during the sales/purchase process. I had a trade-in, and he went the extra mile by ge Jim was great to work with. Very responsive and highly engaged during the sales/purchase process. I had a trade-in, and he went the extra mile by getting a trade-in price for our old car that was $1500 higher than what was being offered by other dealers. More

Jim was a great guy to work with. Made the process extremely easy and even came to house to put the plates on and hand deliver my paperwork. Great guy! extremely easy and even came to house to put the plates on and hand deliver my paperwork. Great guy! More

AVOID AT ALL COSTS! I have never, in 39 years of life, dealt with such an incompetent organization with no regard for their customers. We made an appointment 1 month ahea I have never, in 39 years of life, dealt with such an incompetent organization with no regard for their customers. We made an appointment 1 month ahead of time for an oil change, transmission issues, a USB socket not working, and the in-lane assist isn't shutting off and is too sensitive. We left the car at 7:00 AM. At 3:00 PM we got a call explaining they hadn't even looked at the car yet and there was no way they were going to. I told them we could leave it but needed a loaner for the long, Labor Day weekend. The woman who called us stated there was no way they were going to give us a loaner for the long weekend and it wasn't their fault they waited 6 hours to tell us there was no way they would be servicing a car for a customer that made an appointment one month prior. I asked to speak to a manager and after 10 minutes on hold the same woman got back on the phone and had been told she could arrange to pay for a rental from their on site rental agency. Tuesday comes and at 3:15 PM I have to call them to find out what is going on with the car. They still haven't looked at the transmission, USB, or other thing. Wednesday comes and goes and they can't isolate the issue with the transmission. They tell us the USB has no issues. I tell them several times it does not work. They don't mention anything about the in-lane assist. Finally, on Thursday I tell them we are picking up the car because this whole process has been a disaster. The employee tells us that they couldn't find an issue with the transmission because they only drove it 6 miles and only during rush hour on a busy highway so they couldn't get to speeds to see the issue. They took poor notes on our complaint on the in-lane assist and made it more sensitive instead of less and it still didn't shut off at low speeds. The paperwork we received showed that the mileage in was the same as the mileage out, so they technician didn't drive the 6 miles previously claimed. Additionally, I plugged my phone into the USB and guess what? It didn't work. In short, we left the car for a week and got an oil change. I would avoid York Ford at all costs. More

Bought Used Ford Fusion - Highly recommend Jim Fauci We needed to look for a new car but I was not looking forward to going to a dealership. My past experiences had been less than positive with high pre We needed to look for a new car but I was not looking forward to going to a dealership. My past experiences had been less than positive with high pressure sales techniques. Our experience with Jim Fauci was great. He helped us find the right car at the price we could afford with no sales pressure. I highly recommend you contact Jim Fauci if you are looking to purchase a new car. We bought a Ford Fusion Hybrid which we love. Jim was knowledgeable, friendly and helpful with the entire process from test drive to pick-up. More

Awsome experience Jim Fauci made the transaction smooth and quick .Even offered to bring the vehicle to me because of my busy schedule. I would recommend him and everyo Jim Fauci made the transaction smooth and quick .Even offered to bring the vehicle to me because of my busy schedule. I would recommend him and everyone at York Ford. More

Finally bought another Ford after 20 years Its been over 20 years since I bought my 97 Cobra. I’ll miss it, but thanks to Jim Fauci at York Ford, I now own another new Ford, and look forward to Its been over 20 years since I bought my 97 Cobra. I’ll miss it, but thanks to Jim Fauci at York Ford, I now own another new Ford, and look forward to another twenty years. More

Recent vehicle purchase Hello, My wife and I recently purchased a new vehicle for our growing family from York Ford. Our salesman, Jim Fauci showed us around and guided u Hello, My wife and I recently purchased a new vehicle for our growing family from York Ford. Our salesman, Jim Fauci showed us around and guided us through the available cars at the dealership. He worked with the finance manager and ran numbers for us on a few different vehicles which helped us find a vehicle that met all of our wants and needs. I must say that this was my best car shopping experience ever! Jim was very informative and he was answering every question of ours patiently and honestly. We didn’t feel rushed at any point in the process. His expertise in the process from start to finish was so valuable. In my past experiences with buying cars there is always something that gets held up for one reason or another but not in this transaction. Thankful to say this transaction was smooth and went off without a hitch. We will be coming to York Ford and working with Jim for the years ahead after this great car buying experience and you should too! Regards, Keith Hallissey More

Customer Service Great place with excellent customer service. Jim Fauci was so helpful in the sale, he went out of his way to accommodate my interests. He was super f Great place with excellent customer service. Jim Fauci was so helpful in the sale, he went out of his way to accommodate my interests. He was super friendly and polite, will definitely recommend Jim to anyone looking for a vechicle!!!!! More

Very espensive Service ! Had some service work done. When I got the invoice and looked up the part online, they charged 3 TIMES MORE than what you can get the part OEM online. Had some service work done. When I got the invoice and looked up the part online, they charged 3 TIMES MORE than what you can get the part OEM online. Their reason, because they warranty it for 12 months... Labor rates $150 hr. Cost for me was $300 to diagnose and replace a easy to get at part with only 2 bolts. Their reason, labor rates are fixed and they are one of closest to Boston. If you want convenience, go there. But you will pay for it $$$$ More

Great customer service I bought from York Ford Saugus. Jim Fauci was very helpful . If you plan to buy a car York ford is the place to go I bought from York Ford Saugus. Jim Fauci was very helpful . If you plan to buy a car York ford is the place to go More