McGovern Ford of Saugus

Great experience, with some hiccups I was looking for a used Ford Focus and found one at York Ford. They had the exact one I saw online and were able to show it to me the very next day. I was looking for a used Ford Focus and found one at York Ford. They had the exact one I saw online and were able to show it to me the very next day. The sales process was long (which it usually is) but we were helped through it. There was the usual annoying “buy our extended warranty pitch” nonsense but that is normal. Other than that the sales process was fine. There was some trouble scheduling the pickup of my vehicle so to paper work issues, but Jim was able to give me weather mats for my troubles which was nice. Overall it was a pleasant experience with some minor hiccups. Not necessarily the fault of the sales person. More

Jimmy and Melvin's services Jimmy FaucI from Sales and Melvin from Service went above and beyond and I apprecited it very much I feel they should be recognized for this. Jimmy FaucI from Sales and Melvin from Service went above and beyond and I apprecited it very much I feel they should be recognized for this. More

Very helpful. For anyone for a car ask for Jim It was a great experience dealing with York Ford and Jim Fauci. This was my second Ford with Jim and a total 5 cars with Ford. Jim was very helpful. I It was a great experience dealing with York Ford and Jim Fauci. This was my second Ford with Jim and a total 5 cars with Ford. Jim was very helpful. I would not go any where else. More

Great buying experience, ask for Jim Fauci! I had a great buying experience at York Ford. Jim Fauci was very personable and down to earth. We went for a test drive and he answered all our questi I had a great buying experience at York Ford. Jim Fauci was very personable and down to earth. We went for a test drive and he answered all our questions about the CPO vehicle. After the drive, he handed me the CARFAX and said "Please reach out to me if you have any other questions." ...that's it! He didn't pressure me to buy the vehicle or pry for any personal information. I didn't receive any nagging phone calls, and within a few days I contacted him with an offer. He was relaxed, upfront, and honest, and it was quite a different experience than my prior business with car salesmen. He was easy to reach by text message, and always responded promptly...has a great sense of humor too! That being said, I highly recommend Jim Fauci and York Ford. They were quick to assist me, made no "funny-business" negotiations, had paperwork done on time, and detailed the car bumper-to-bumper for me to pick up. Thank you! More

Exceptional experience!!!! Quick, efficient and friendly. No BS!! Jim Fauci was especially helpful, no pressure, truly felt like he was looking out for my best interest. I woul Quick, efficient and friendly. No BS!! Jim Fauci was especially helpful, no pressure, truly felt like he was looking out for my best interest. I would recommend this dealership to anyone that asks:) More

No Pressure Purchase I had been to two other Ford dealerships before landing with York Ford (Saugus, MA). One dealership acted as if I had no other choice of dealership t I had been to two other Ford dealerships before landing with York Ford (Saugus, MA). One dealership acted as if I had no other choice of dealership to bring my business to and another had a sales person who called me incessantly, as if I could't decide for myself when I was ready to make a purchase. I had been to York for collision work and found the service pretty good and when I returned to make a purchase, the salesperson, Jim, who I met with was really cool and relaxed, had all the information I needed and made the process really easy and smooth. Buying a new vehicle can be stressful. It's a lot of money on the line and you want to deal with a salesperson who isn't going to pressure you and respects the fact that the buyer knows what he wants. Respect is the key word in this interaction and because I felt respected I knew I found the right dealership. And while most of the transaction was with the salesman, I received the same level of respect from the finance guy, Rob. Very straightforward on my finance options, got me a descent rate, and a solid deal on an extended warranty. I definitely feel that the owner of York Ford cultivates a sales/finance staff that respects their customers and places cutover satisfaction over squeezing customers for every penny they can get out of a sale. More

Satisfied and happy The ease and comfort knowing that the salesman and the finance department were actually working hard to get me a deal I could be happy and comfortable The ease and comfort knowing that the salesman and the finance department were actually working hard to get me a deal I could be happy and comfortable with was a nice change ,being railroaded into a deal you’d regret was what I was trying to avoid. Cheryl Pereira , the financial services manager, was absolutely amazing getting me the best rate and deal I could be comfortable with. Steve Aletras , the salesman, also was great with all he did to make my experience easier. Both Cheryl and Steve answered all my questions until I was completely satisfied. I will not hesitate to recommend York to anyone, and I will definitely come back in the future! More

Repairs/oil changes Horrible service, never rotated tires or topped off fluids on my oil change like they were supposed to, hope they did change the oil, vague warranty g Horrible service, never rotated tires or topped off fluids on my oil change like they were supposed to, hope they did change the oil, vague warranty guidelines, I’ll never buy another car there, couldn’t give it zero stars More

Redeemed! In the mid 90s I was looking to by an Explorer snd went to York Ford. I was there a total of 15 minutes and felt the sales rep was short with me, cond In the mid 90s I was looking to by an Explorer snd went to York Ford. I was there a total of 15 minutes and felt the sales rep was short with me, condescending and immovable. I left there and bought my explorer elsewhere. 23 years later, I spotted a used truck that fit practically everything I needed it for and had super low mileage. However, I was dreading going to check it out because of from my last experience there. (I guess I hold a grudge) But, my desire to check this truck outweighed my bad experience so I reluctantly returned. My sales Rep was Jim Fauci. He was pleasant, a regular guy and even witty. As far from a stuffed shirt as you can be. My decision to purchase the truck took about a week with all the consideration. When I finally decided to buy the truck, I got a whole York team involved and they were great! They got me a better rate than my own credit union could and got me tremendous warranty coverage! I would highly recommend them to ANYONE. If you were there before and haven’t returned, you may be pleasantly suprised!! I’d like to personally thank: Jim Fauci, Bobby Rios, Cheryl Pereira and Dave O’Shea! YOU ALL ROCK! More

York ford Jim is a good sales man and treated me very fairly and well. There were only a few hiccups in the sales process but Jim did a great job in facilitatin Jim is a good sales man and treated me very fairly and well. There were only a few hiccups in the sales process but Jim did a great job in facilitating the sales process through to the end with what he could control to ensure I was satisfied. More