McGovern Ford of Saugus

Customer Service Great place with excellent customer service. Jim Fauci was so helpful in the sale, he went out of his way to accommodate my interests. He was super f Great place with excellent customer service. Jim Fauci was so helpful in the sale, he went out of his way to accommodate my interests. He was super friendly and polite, will definitely recommend Jim to anyone looking for a vechicle!!!!! More

Very espensive Service ! Had some service work done. When I got the invoice and looked up the part online, they charged 3 TIMES MORE than what you can get the part OEM online. Had some service work done. When I got the invoice and looked up the part online, they charged 3 TIMES MORE than what you can get the part OEM online. Their reason, because they warranty it for 12 months... Labor rates $150 hr. Cost for me was $300 to diagnose and replace a easy to get at part with only 2 bolts. Their reason, labor rates are fixed and they are one of closest to Boston. If you want convenience, go there. But you will pay for it $$$$ More

Great customer service I bought from York Ford Saugus. Jim Fauci was very helpful . If you plan to buy a car York ford is the place to go I bought from York Ford Saugus. Jim Fauci was very helpful . If you plan to buy a car York ford is the place to go More

A simple as 1 +1 I do recommend York Ford for the simplicity and effectiveness of the process for leasing a car. I have always loved my Ford Escape and see no point in I do recommend York Ford for the simplicity and effectiveness of the process for leasing a car. I have always loved my Ford Escape and see no point in changing the brand and make, so every 3 years I go to York Ford and choose a new one. In one hour the process is set and I have a new Escape in the next days without major change in price. The staff is nice and perfectly listens to your needs so they keep their customers through the years with a good continuum of service. More

The only place to buy a car! I just drove home the 4th car I've gotten from York Ford in Saugus, specifically from Jim Fauci (The Ford Whisperer) and Cheryl Pereira (words fail me I just drove home the 4th car I've gotten from York Ford in Saugus, specifically from Jim Fauci (The Ford Whisperer) and Cheryl Pereira (words fail me, I love her so much!). My first experience with them is what keeps bringing me back. They make recommendations, they don't pummel you with the hard sell. They listen to you and they care about how you feel. Jim can just tell what you need in a car; why I started calling him The Ford Whisperer. Cheryl tells you what your payment will be and will not above that number. I always ask her what SHE thinks would be best and she hasn't steered me wrong yet. They are the team that ALL other car dealerships (Ford and otherwise) should use as examples of how to win and keep customers. Just go, talk to them. More

Great place to buy your next ford Best experience I’ve had buying a new car bill b my salesmen and Cheryl p in finance they were very professional They all worked hard to earn my bus Best experience I’ve had buying a new car bill b my salesmen and Cheryl p in finance they were very professional They all worked hard to earn my business and they all went above and beyond to get the deal done couldn’t be more happier than the way it turned out if your looking for a great low pressure place to buy your next new or used car or truck I highly recommend them thanks guys for my new 2018 mustang gt More

Over the Edge of Perfection Great experience purchasing our new Ford Edge. Jim was knowledgeable and made the process easy. He worked with us to find the right model, price and p Great experience purchasing our new Ford Edge. Jim was knowledgeable and made the process easy. He worked with us to find the right model, price and payment. More

Lack of communication at their end. Took my truck there cause engine light came on and problems with faulty door ajar indicator showing doors open. They fixed the engine light issue but Took my truck there cause engine light came on and problems with faulty door ajar indicator showing doors open. They fixed the engine light issue but not the door ajar indicators. I was suppose to have 90,000 mile tune up but the price was through the roof so I didn’t have that done but they mis understood me that I still wanted the door ajar issue to be fixed so they didn’t do it !! They kept my truck for two days just to work on the engine light!! Their bodyshop is also a nightmare, took my truck there 3 years ago!! I was disappointed both times. Prices also outrageous!! I’m never taking my truck back there ever again!! They need to regroup and pay more attention to their customers are explaining!! More

Went to trade my truck for newer I went in knowing exacwhat I wanted. I found the truck on the website. I worked with Lily in the sale and Cheryl for the financing. Cheryl did amazing I went in knowing exacwhat I wanted. I found the truck on the website. I worked with Lily in the sale and Cheryl for the financing. Cheryl did amazing work. And since the purchase they have been nothing but helpful with all of my needs More

Great great great I have been a York ford customer for years now and wouldn’t go anywhere else. I deal with Jim Fauci anytime I’m in the market for a new vehicle. So do I have been a York ford customer for years now and wouldn’t go anywhere else. I deal with Jim Fauci anytime I’m in the market for a new vehicle. So do my parents. The whole York ford family is very friendly and knowledgeable and will get you the deal you need. I just bought my third vehicle from them. We love it! More