McGovern Ford of Saugus

Great experience with York Ford and Sales Person- Jim Faucci purchasing my new Edge ST Line. They took the time to make the administrative process easy and manageable. Highly recommend Eric Coh Faucci purchasing my new Edge ST Line. They took the time to make the administrative process easy and manageable. Highly recommend Eric Cohan More

Jim Fauci at York Ford takes customer service to another level! You don't get insanely amazing service like he provided to my husband and I anywhere else. I am a nervous person when it comes to buying car level! You don't get insanely amazing service like he provided to my husband and I anywhere else. I am a nervous person when it comes to buying cars and it felt like I was talking with a trusted family friend. He was attentive but not pushy, competent and knowledgeable and we had a few laughs along the way. Our first stop was York Ford because it was the only dealership in our area open on a Sunday. We were in the preliminary stages of looking and we test drove our new car on Sunday and drove it off the lot on Tuesday. It was an amazing experience and we will recommend him to anyone that will listen and will definitely be repeat customers. Thanks Jim for my new beauty Gwen!!!! More

I went in to see if they could replace a windshield from a vehicle I had purchased 5 months ago and they refused to help. The crack was caused by the defroster during a cold morning because it happened in t a vehicle I had purchased 5 months ago and they refused to help. The crack was caused by the defroster during a cold morning because it happened in the driveway while the vehicle was not in motion. They went over it with two technicians and didn't find any chips or impact in the windshield and they still refused to replace it or even start the process of trying to get a replacement citing that I need to go through insurance or the Ford Hotline. This should be covered under warranty or defective parts. The Hotline directed me back to the dealership. I will never purchase another vehicle from York Ford or go there for service ever again. More

Couldn't be easier or more professional to deal with. Jim Fauci is a gentleman. Pleasant, punctual and no-drama. What every dealership experience should be like. Jim Fauci is a gentleman. Pleasant, punctual and no-drama. What every dealership experience should be like. More

It was a pleasure working with Jim Fauci on the purchase of my 2020 Ford Explorer ST. He provided all the necessary information on my new vehicle and pointed out many of the key features of this particular of my 2020 Ford Explorer ST. He provided all the necessary information on my new vehicle and pointed out many of the key features of this particular vehicle. He made the entire process very easy for a stress free buying experience. Thank you, T. Harrington. More

Jim Fauci provided a great experience during my visit to York Ford. I was very happy all around. York Ford. I was very happy all around. More

Great customer service. Jim Fauci was very straightforward and communicated very effectively throughout my entire experience with Ford. straightforward and communicated very effectively throughout my entire experience with Ford. More

Jim Fauci was amazing!!! So helpful with my first car purchase!!! 11/10 recommend coming here for a good experience! He was so helpful purchase!!! 11/10 recommend coming here for a good experience! He was so helpful More

Sign of the times I guess. Looked @ 2021 (used) Mach E Premium expanded range @ this dealership. They are close to my house, so thought a good match. Sales person like all sales people was friendly & pa Premium expanded range @ this dealership. They are close to my house, so thought a good match. Sales person like all sales people was friendly & patient handling my question on test drive. Trade value of my car was reasonable….so far so good. However, dealer is offering a used car with 4,000 miles & 31 months of warranty left for $7,500 over value of car as they already took the tax credit!! Ford even has a plan (I found out) to compensate this as an incentive to the dealer to the consumer. Dealer stated they were marking the car up & that was that was from the owners of dealership. So, what can I do, order a like configuration of the car for $5k under asking & get the $7,500 tax credit also! Of course, this order would be from one of 4 Ford dealerships within a 10 mile radius. Buyer beware!! York family owners….shame to you as you lost a customer. Will relate to friends & family in the New England area. More

4 weeks ago I brought my 2016 expedition in for service with some kind of a loud bearing noise. The front desk called me later and said it was because of the front left wheel bearing assembly which was bad with some kind of a loud bearing noise. The front desk called me later and said it was because of the front left wheel bearing assembly which was badly worn and needed to be replaced and that it would cost $1200. The next day the mechanic called me and said he replaced it, but it didn't fix the problem. He said it was likely the transfer case and explained that it was a common problem seen in expeditions with 80K miles and that I should consider trading it in since it would cost about $3K to change it. I picked up the car and brought it to a trusted transmission specialist who quickly determined that the transfer case was fine and that the noise was coming from the RIGHT side wheel bearing assembly. He quickly replaced it at a fraction of of the cost that York charged. When I called York to complain to the service manager Ryan Dodge, he said he would investigate and get back to me. He didn't. Instead, he had the mechanic call me back to explain this problem managed to escape him and 4 other mechanics to assessed it and they all determined it was the transfer case. So in other words, they are really bad mechanics. Just today I realized something was hanging from the bottom of my car and when I looked underneath, I saw that the PLASTIC WIRE TIES they used, to reinstall the under carriage cover had broken, causing the cover to hang down. I guess they lost the screws that were holding it in place and were not concerned about finding or replacing them. What a bunch of incompetent clowns. Stay away! More