McGovern Ford of Saugus

I had a great experience at York Ford. Friendly, helpful customer service and efficient process. The guys even helped me move my sports racks from my trade in to the newer car. Jim in sales went above and b customer service and efficient process. The guys even helped me move my sports racks from my trade in to the newer car. Jim in sales went above and beyond what was needed, was super nice, and a good communicator. Dog-friendly, down to earth vibe, looking to help out customers. I would go back and I recommend this dealer to friends and family. More

I purchased a Used 2017 Toyota Tundra from York Ford and recommend to anyone in search of a New or Used Vehicle. I received respect, care and attention to detail from Angel, Bob, Keith, Jeff, Adam and many recommend to anyone in search of a New or Used Vehicle. I received respect, care and attention to detail from Angel, Bob, Keith, Jeff, Adam and many others. Differentiation happens in WHY and HOW things are done and at York Ford I experienced their commitment to excellence! More

I dropped my truck off around 0830 and was told to call back at noon for details about the work to be done on truck. I did call back and was told my truck had not been seen yet. Why? Apparently, some of back at noon for details about the work to be done on truck. I did call back and was told my truck had not been seen yet. Why? Apparently, some of the staff did not show up for work and the person running the service wasn't aware of that. (I'm a first responder and need my vehicle to drive 2.5 hours to work every week.) No one called to try and make the situation better for us so we decided to have my truck towed back to North Conway later that night. Incidently, there were people there at York Ford after 6 pm when supposedly they were closed at 4 pm. We bought our Ford truck from them 10 years ago and were treated nicely. I guess you're treated well when staff is earning commissions off of customers but not when my truck breaks down on Route 1 and needs fixing 2 days before Thanksgiving. First responders don't have the luxury to pick and choose who they will take care of and when they do it. York Ford should be ashamed of their service department. Oh , and they also didn't fix the recall portion of my visit, either. We will not go there for repairs there ever again and we are looking at new Ford trucks elsewhere. Horrible customer service!!! More

Excellent experience. Professional, courteous with excellent service. Jim Fauci and the staff at York made my experience very easy from beginning to end. I highly recommend this dealership. excellent service. Jim Fauci and the staff at York made my experience very easy from beginning to end. I highly recommend this dealership. More

Just a bit of advice. When you show a internet vehicle, be sure that is cleaned both in and out before showing pictures of that vehicle online be sure that is cleaned both in and out before showing pictures of that vehicle online More

Lee is an outstanding Sales Representative. He has helped us tremendously and went above and beyond to make the sale for our benefit. Definitely recommend. helped us tremendously and went above and beyond to make the sale for our benefit. Definitely recommend. More

Jim Fauci helped expedite the purchase of my leased car, great service!! He was friendly, knowledgeable, and very helpful. He clearly cares about his customers! great service!! He was friendly, knowledgeable, and very helpful. He clearly cares about his customers! More

Jim Fauci is a good guy. Helpful and made sure we were comfortable. He was very easy to communicate with and kept me updated on the process. comfortable. He was very easy to communicate with and kept me updated on the process. More

I found the dealership very friendly and clean, the service was excellent. The management and sales team were very professional. Everyone had a great sense of humor which we needed in these COVID-19 ti service was excellent. The management and sales team were very professional. Everyone had a great sense of humor which we needed in these COVID-19 times! More

I'm a happy camper! Replaced my 2006 Escape Hybrid with Jim I did my research online and was pretty sure of the car I wanted, a 2020 Escape Hybrid. On the Working Advantage website I signed up as interested and I did my research online and was pretty sure of the car I wanted, a 2020 Escape Hybrid. On the Working Advantage website I signed up as interested and I was contacted by Lily, who listened to what I wanted and called me back again when they had one to test drive. As luck would have it, she hooked me up with Jim Fauci and he was the opposite of a high pressure car salesman, very laid back but businesslike. It turned out that they had received a delivery that day of a dark Persian green Titanium Hybrid Escape, which was at the top of my list. Jim provided me with some rebate information I wasn't aware of and the deal was done. He actually picked me up at my home on the day I was to pick up the car, and got it inspected and stickered right there so I could drive it home. Bravo to the sales team at York Ford! More