McGovern Ford of Saugus

Very shifty and shady… Got bounced around… Wrong extensions being left for me to call someone back and then poof the car I wanted got sold… CUSTOMER service should be more of a priority …. Don’t extensions being left for me to call someone back and then poof the car I wanted got sold… CUSTOMER service should be more of a priority …. Don’t LIE AND THEN SELL IT OUT FROM UNDER ME…. Truth, integrity, customer service… Are all lost words for this dealership VERY VERY DISAPPOINTED !!! Word of mouth spreads when I share my true story experience ! More

BUYER BEWARE AVOID, York Ford posted a vehicle for sale on their website that wasn't actually on the lot so when I inquired about it. They wouldn't take a deposit on the vehicle to hold it but it would be on their website that wasn't actually on the lot so when I inquired about it. They wouldn't take a deposit on the vehicle to hold it but it would be "reserved" I have strung along on a "reserved" vehicle for me that the vehicle would be back Tuesday, then Wednesday, then Thursday, and finally It came back Thursday night. The Used Car Sales Manager Alex appraised my vehicle and then left so I couldn't talk to him about the trade analysis. The numbers were incorrect with everyone pointing fingers back at Alex and to call Friday morning to then talk to Alex. Alex told me he would review the numbers with Adam and he would call me. After numerous calls back and forth and Alex still telling me, that he didn't get to check with Adam regarding the numbers. After dealing with it all morning on Friday I called at noon to find out It was no longer reserved for me like promised and He still couldn't check on the numbers and that someone else was going to buy it. Alex lies to customers about what he can do and then doesn't do it. For example, trying to get closer to the correct numbers was going to give me $600 more in trade/off purchase of a vehicle then as the conversation went on couldn't do that anymore. This is a big example of how to do bad business! Avoid this dealership altogether. More

I HAD ANOTHER GREAT EXPERIENCE AT YORK FORD. I RECENTLY WORKED WITH JIM FAUCI ON CONVERTING THE LEASE OF MY F150 INTO A PURCHASE. HE WAS EXTREMELY PROFESSIONAL, RESPONSIVE AND DILIGENT IN ENSU I RECENTLY WORKED WITH JIM FAUCI ON CONVERTING THE LEASE OF MY F150 INTO A PURCHASE. HE WAS EXTREMELY PROFESSIONAL, RESPONSIVE AND DILIGENT IN ENSURING EVERYTHING WENT SMOOTHLY WITHIN A VERY SHORT PERIOD OF TIME. HE WAS EASILY ACCESSIBLE VIA TEXT AND CELL PHONE OF VERIFYING EVERY DETAIL OF THE TRANSACTION. THANKS JIM! More

Great experience with York Ford and Sales Person- Jim Faucci purchasing my new Edge ST Line. They took the time to make the administrative process easy and manageable. Highly recommend Eric Coh Faucci purchasing my new Edge ST Line. They took the time to make the administrative process easy and manageable. Highly recommend Eric Cohan More

Jim Fauci at York Ford takes customer service to another level! You don't get insanely amazing service like he provided to my husband and I anywhere else. I am a nervous person when it comes to buying car level! You don't get insanely amazing service like he provided to my husband and I anywhere else. I am a nervous person when it comes to buying cars and it felt like I was talking with a trusted family friend. He was attentive but not pushy, competent and knowledgeable and we had a few laughs along the way. Our first stop was York Ford because it was the only dealership in our area open on a Sunday. We were in the preliminary stages of looking and we test drove our new car on Sunday and drove it off the lot on Tuesday. It was an amazing experience and we will recommend him to anyone that will listen and will definitely be repeat customers. Thanks Jim for my new beauty Gwen!!!! More

I went in to see if they could replace a windshield from a vehicle I had purchased 5 months ago and they refused to help. The crack was caused by the defroster during a cold morning because it happened in t a vehicle I had purchased 5 months ago and they refused to help. The crack was caused by the defroster during a cold morning because it happened in the driveway while the vehicle was not in motion. They went over it with two technicians and didn't find any chips or impact in the windshield and they still refused to replace it or even start the process of trying to get a replacement citing that I need to go through insurance or the Ford Hotline. This should be covered under warranty or defective parts. The Hotline directed me back to the dealership. I will never purchase another vehicle from York Ford or go there for service ever again. More

Couldn't be easier or more professional to deal with. Jim Fauci is a gentleman. Pleasant, punctual and no-drama. What every dealership experience should be like. Jim Fauci is a gentleman. Pleasant, punctual and no-drama. What every dealership experience should be like. More

It was a pleasure working with Jim Fauci on the purchase of my 2020 Ford Explorer ST. He provided all the necessary information on my new vehicle and pointed out many of the key features of this particular of my 2020 Ford Explorer ST. He provided all the necessary information on my new vehicle and pointed out many of the key features of this particular vehicle. He made the entire process very easy for a stress free buying experience. Thank you, T. Harrington. More

Jim Fauci provided a great experience during my visit to York Ford. I was very happy all around. York Ford. I was very happy all around. More

Great customer service. Jim Fauci was very straightforward and communicated very effectively throughout my entire experience with Ford. straightforward and communicated very effectively throughout my entire experience with Ford. More