McGovern Ford of Framingham

Jerry Feehily and dealership were great Jerry and the dealership were great regarding the purchase of a pre-owned certified Ford Edge. The car was beautifully prepared and ready for our pic Jerry and the dealership were great regarding the purchase of a pre-owned certified Ford Edge. The car was beautifully prepared and ready for our pick up the day before thanksgiving. Jerry had to go out of his way to make the transaction successful by driving the car to meet me at the Connecticut DMV for registration (4 1/2 hour wait time) as well as coming in the next day from vacation when we picked the car up at Framingham Ford. The help and service made for a smooth transaction. More

Steve and the dealership in general were great I had a great experience, they did everything in their power to get me the best deal they could and took good care of me once we made the deal. I had a great experience, they did everything in their power to get me the best deal they could and took good care of me once we made the deal. More

Not so great experience got resolved My experience didn't start out the best but was happy with how Michael dealt with things and tried his best to overcome issues. Appreciate his respon My experience didn't start out the best but was happy with how Michael dealt with things and tried his best to overcome issues. Appreciate his responsiveness & professional manner. More

Josh Lipoff Couldn't be happier with the service we received from Josh at Framingham ford. Our car leasing experience went smoothly and seamlessly. We are very Couldn't be happier with the service we received from Josh at Framingham ford. Our car leasing experience went smoothly and seamlessly. We are very happy with our new vehicle and would definitely recommend this dealership and Josh Lipoff to others More

Easy purchase Brian Mcnulty was great to deal with, I purchased a van from Brian. He new the specs of the van and made the purchase easy. Brian Mcnulty was great to deal with, I purchased a van from Brian. He new the specs of the van and made the purchase easy. More

First Class Operation! Never had a good experience at a dealership till I went here.From the time I walked in till the time I drove away, it was nothing short of excellence. Never had a good experience at a dealership till I went here.From the time I walked in till the time I drove away, it was nothing short of excellence.The saleman (Josh) was very thorough and explained all the features of the truck I purchased. He took the time to sync my phone and activate my free trial of SiriusXM radio, and a follow up call to make sure everything was ok. The sales manager (Steven) made the transaction as smooth as could be. No pressure and no going back and forth. Just got themselves a repeat customer. Also, I live the next town over from another Ford dealership that has a slogan of"In the little town of Mendon" but I decided to drive 30 minutes, glad I did More

New Car Brian McNulty was friendly, informative and helpful with the recent purchase of my Ford Escape making the experience awesome. i will be sure to recomm Brian McNulty was friendly, informative and helpful with the recent purchase of my Ford Escape making the experience awesome. i will be sure to recommend Framingham Ford and Brian McNulty to my friends and family. More

Great experience Very friendly sales personal with no pressure to buy. Willing to work with you and for a woman like me that is very important. Will tell friends and g Very friendly sales personal with no pressure to buy. Willing to work with you and for a woman like me that is very important. Will tell friends and go back myself. More

New Car In leasing my new Escape, I enjoyed a friendly, informative & helpful experience. I especially enjoyed dealing with my salesman, Jerry Fehily, who I f In leasing my new Escape, I enjoyed a friendly, informative & helpful experience. I especially enjoyed dealing with my salesman, Jerry Fehily, who I found to be not only extremely helpful, but very outgoing & witty. The whole transaction was accomplished in a very timely manner and I was able to walk out with keys in hand before I knew it. I know that my service visits will also be positive as I am a repeat, satisfied customer. More

Almost Too Horrible to Believe I brought my truck to them after an accident, because they were one of the only dealerships that had the proper equipment to work on aluminum bodies. I brought my truck to them after an accident, because they were one of the only dealerships that had the proper equipment to work on aluminum bodies. The truck was hit from the side with minor body damage and the airbags went off. Not only did they botch all of the work they did, but they damaged things that weren’t broken to begin with (MANY of THEM). It was a nightmare getting the insurance to finally pay the supplement for a private body shop to fix all of their shoddy work. Clearly the dealership has people across all departments that take zero pride in their work and there is no quality control. A service technician worked on the truck, body technician worked on the exterior, each of which did a horrible job, and then no one ever looked at any of the work before they gave me the truck back. Unfortunately I picked up the truck on a busy Friday night and I wasn’t able to look the vehicle over until the next day. Even though the dealership was aware that I had to bring the truck someplace else to be repaired and the insurance company contacted them about the supplement no one at Framingham Ford bothered to contact me. I’ve had an ongoing issue with the truck vibrating on the highway, that started after the accident, that I contacted Ford corporate about. They told me that I needed to go back to Framingham Ford to have them repair it, because they were the ones that originally did the repairs. I begrudgingly eventually agreed, only to be called back shortly thereafter by Ford Corporate to tell me that Framingham Ford wouldn’t work on the truck. I’ve been trying to get this fixed for 8 months. If you are thinking about shelling out 50k plus for a truck, you may want to reconsider. The truck has been to four different shops for a total 6 times in one year and it still has two ongoing issues. Ford Corporate has proven to be useless, and is the most incompetent organization that I have ever dealt with. Below is a list of issues after picking up my truck from Framingham Ford(The truck was only 5 months old) List of issues: The truck pulls to the right. When you hold the wheel so the truck drives strait the wheel is approximately 10 degrees off to the left. Key lock is missing from rear bumper. The plastic molding that covers up the left rear bolt for the driver’s seat is cracked. I found this random part under the driver's seat – hopefully it’s nothing important. There is a hole punctured in the side of the upper part of the brand new passenger's seat. Maybe the person working on it was so disgusted with how it came out that they stabbed it? Besides having a hole in it there are creases everywhere and the side bolsters feel like you could rip them off they are so lose. The outside of the seat (where the side airbag deploys from) has creases in it and the leather isn’t tucked in on the rear of the plastic on the left side where the headrest meets the leather. On the rear of the seat there is something protruding that is just above where the top of the pocket starts. It’s not coming through the leather, but when you run your hand along it there is a bump. There is the same thing on the driver’s side, but not as pronounced. Drivers side seat cover needs to be adjusted. This is hard to see in the photos and it’s not as bad as the passengers, but it feels loose in places and isn’t how it was from the factory. On the driver's outside rear seat bracket the plastic is scraped up on the molding. (Instead of removing the rear seat they wedged something in there to get the molding back on.). There is black paint and residue all over the brand new front bumper. There is grease on the grab handle on the front passenger’s side. There is grease on the grab handle on the rear passenger’s side as well. There is grease on the passenger's side visor. Gap between quarter panel & tail gate taken a couple of inches from the top of tailgate (drivers): 5.78 mm. Gap between quarter panel & tail gate taken a couple of inches from the top of tailgate (passengers): 3.59 mm. Gap between drivers side tail light and tailgate is off. (see photo with quarter) Gap between drivers side tail light and rear quarter panel is off. (see photo with quarter) Gap between quarter panel and rear bumper is off: 25.25 mm on driver’s side and 20 mm on the passenger’s side. Bumper isn’t level: I was not able to confirm this, but it looks like the driver’s side of the bumper is elevated higher than the passenger’s side. The gap from where the bottom of the truck bed aligns with the top of the bumper is off. (Assuming this has to do with #6 ) They took the dealership emblem off (From Jannell Ford) and left the residue on the truck. There was absolutely no reason to take this off. Where the bottom of the rear bumper matches up to the plastic on the bumper isn’t even on each side. On the drivers side quarter panel where there is a plastic sticker/coating on the front side of the fender trim. This is creased and not smooth like the other side as well as filled with air bubbles. There are small scrapes on the quarter panel where they put the fender trim on. (These are hard to see in the photos) The plastic that is by the door sill (not sure of the proper name) is all scratched up from someone dragging their feet over it. They also scraped the paint on the door jam (not sure of proper name – painted area in between running board and floor) There is a big gap where the driver’s side rear interior trim meets the headliner. The headliner is sticking out from the coat hanger. There is a gap on the weather stripping/door molding on the top of the passengers side rear door. There is a gray stain on the inside of the tailgate on the driver’s side. There is a scrape on the glove box handle. The headliner is sticking out on the center controls. There is a gap in the molding on the front drivers side where it meets the roof line. The molding that is around the passenger’s side rear door doesn’t line up at the top corner. Also, there is a crease On the passenger side rear where the carpet meets the door sill there is a gap where you can see the metal floor. More