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McGovern Ford at Drum Hill

Lowell, MA

4.9
406 Reviews

1212 Westford St

Lowell, MA

01851

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406 Reviews of McGovern Ford at Drum Hill

July 27, 2024

Service always handled as promptly as possible. Always right the first time. I would recommend. More

by mharris
Recommend Dealer
Yes
Employees Worked With
Lisa R
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

We are so happy that our McGovern Ford Lowell team has earned your five stars. Thank you for your loyalty to our business!

July 27, 2024

Everything was quick and easy! No too much pressure for all the dealer the add ons they sometimes try to push. Mentioned buy not pushed More

by Sgilbert74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Cullinan, Chuck Cote, Darlon Lopez
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

We're glad to hear that your experience at McGovern Ford Lowell was quick and easy without any pressure. Thanks for sharing!

July 27, 2024

Service was excellent, I really felt like I was being listened to and appreciated as a customer. No hard sell but plenty of time to talk things over. Plus, my truck came in early! More

by loristotz3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan, Carlos Borges
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Loris, we're delighted to hear you felt valued and had a great experience with us at McGovern Ford Lowell. Enjoy your new truck!

July 27, 2024

They were very busy but still slipped me in for service when I had a possible transmission issue. Turned out to be related to a recall and they had me back on the road the next morning. Much faster than I More

by Lynda
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Lynda, we're glad to hear our team at McGovern Ford Lowell could quickly address your transmission issue and get you back on the road. Thanks for sharing your experience!

July 26, 2024

Carlos is great and always takes good care of us whenever wr have a problem More

by cgianacoplis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thank you for leaving McGovern Ford Lowell a five-star review! We will pass your kind regards along to Carlos and thank him for his outstanding service.

July 26, 2024

Very welcoming kind helpful and always ready to help. .I will always service my transit there. Thanks Mcgovern@drum hill..Kudos Carlos continue doing a great job 👍🏾👍🏾 More

by Hezekiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Carlos and the McGovern Ford Lowell team provided such excellent service. Thanks for choosing us, and we look forward to seeing you again!

July 26, 2024

We have been impressed with the service department at McGovern Ford. Lisa is a wonderful liaison. She listens to our concerns and explains well. Time estimates are accurate, service done well, and a n More

by Dburch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa, Robert Keenan
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

Thanks for the feedback! We're glad to hear Lisa and our McGovern Ford Lowell service team took good care of you. We'll look into the parking situation for larger vehicles like your F-250.

July 26, 2024

Carlos and the service team were professional and their transparency with my truck issues enabled me to proceed with the best decisions. I look forward to bringing my vehicle here for any future issues. More

by JayRed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges, Chris Porter
Jul 29, 2024 -

McGovern Ford at Drum Hill responded

JayRed, we're glad to hear Carlos and the McGovern Ford Lowell service team provided such professional and transparent assistance. We look forward to helping you with any future vehicle needs!

July 24, 2024

I've had multiple vehicles serviced at McGovern. All of my experiences have been excellent, with professional service advisors and thorough and accurate repair work. After many years, I switched t More

by fjweiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Jul 25, 2024 -

McGovern Ford at Drum Hill responded

Thank you for your loyalty and kind words about McGovern Ford Lowell! We're delighted to hear that our team has consistently provided professional service and thorough repairs. We appreciate your trust in us after switching from another dealership, and we're here whenever you need us!

July 19, 2024

Excellent service and detailing our new car. Would use them again and recommend to others. More

by Sandy King
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Santiago, Chuck Cote, Carlos Borges, Darlon Lopez
Jul 22, 2024 -

McGovern Ford at Drum Hill responded

Thank you for recommending the McGovern Ford Lowell team, Sandy! We are here to help with any future service needs.

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