McGovern Ford at Drum Hill

Buyer Beware!!! On 1/14/2020, I bought a 2015 Ford Edge SEL from McGovern Ford at 1212 Westford St, Lowell, MA. Unfortunately, the car has not performed well bec On 1/14/2020, I bought a 2015 Ford Edge SEL from McGovern Ford at 1212 Westford St, Lowell, MA. Unfortunately, the car has not performed well because the steering rack collapsed less than 4000 miles after I bought it from them less than six months ago (the car's mileage is currently less than 50,000 miles) and to be hit with a $2543.53 bill to fix a steering column is very unreasonable. I have also seen that my make, model and year of car has a consumer report where the power steering is a fault and recalls have been made. Apparently, my VIN number is not eligible for the recall (although the fault of the car fits the description of the recall perfectly). I also question just how well my car was "thoroughly inspected" before offered for sale. For instance, it was filthy when I drove it home. I had to completely wipe down and vacuum the interior. I can only infer that someone traded it in and they just flipped it without even cleaning it or inspecting it properly. I didn't write a bad review at the time as I figured it was just a bad day at the office for McGovern Ford, and ironically for them, I've never brought a complaint to a company before this debacle. The service manager, Rosie Cray, made it very clear that the bottom line is all McGovern Ford is interested in. The fact that they sell me a car for $20,000 that requires me to pay over $2500 in repairs less than 4000 miles later is clear evidence. At the very least they could have offered to waive the penny-pinching diagnostic fee of $149.95 (which my dashboard had already diagnosed), or given me some kind of loyal customer discount to at least try to repair customer satisfaction. Instead, they maximized their profits and offered nothing except a written apology and a signature saying I turned down a scam warranty at purchase - we all know that those warranty's cover everything except what actually goes wrong. I can only infer that the service manager is out of her depth in her leadership position because of her frankly pathetic and arrogant customer service capabilities. I gave her two opportunities to remedy the situation and she failed to offer any kind of compensation even though I told her I would be seeking legal advice, filing a report with the State Consumer Protection Agency, Federal Trade Commission, State's Attorney General, and the Better Business Bureau (BBB) Autoline in addition to speaking with my journalist colleagues, and posting on social media warning the public against buying faulty vehicles from McGovern Ford. I have never been one to go after a company, but I feel it is a civic duty to warn others to stay away and take their business elsewhere. More

Great experience. Ford 250. Michael was great to work with. He new all about the truck. Helped me set up my phone. I would highly recommend McGovern Ford. Go c Michael Ford 250. Michael was great to work with. He new all about the truck. Helped me set up my phone. I would highly recommend McGovern Ford. Go c Michael. More

Great experience! Customer service was great as well. Mike Smokler, was very accommodating and focused on our needs. Very good sales person. Definitely recommend this dealership! Mike Smokler, was very accommodating and focused on our needs. Very good sales person. Definitely recommend this dealership! More

Michael was great to deal with.Scott made sure it all Michael was great to deal with. Scott made sure it all worked out, Couldn’t have been a better experience. Out of state buyer. Thanks guys!!!!! Michael was great to deal with. Scott made sure it all worked out, Couldn’t have been a better experience. Out of state buyer. Thanks guys!!!!! More

Commercial purchase I purchased a commercial vehicle for my business. Mike Smokler was great getting me set up, including getting things set at the Registry. I highly rec I purchased a commercial vehicle for my business. Mike Smokler was great getting me set up, including getting things set at the Registry. I highly recommend this dealership and plan on doing more business with them in the future. More