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McGovern Ford at Drum Hill

Lowell, MA

4.9
342 Reviews
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1212 Westford St

Lowell, MA

01851

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Showing 342 reviews

July 07, 2023

Mc govern Ford of loweel be careful with going to them for service they charge for service but they do not do the services I had service done and I should not need and oil change yet because 30600 or 11/0 More

by henry_valkavitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Mullane
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Nugent
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pajak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Picardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mic Redman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Rapoza
Jul 13, 2023 -

McGovern Ford at Drum Hill responded

Hi Henry, thank you for leaving us a review. Here at McGovern Ford of Lowell, we value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. We have reached out to you and would love to get a better understanding of what may have happened. At your earliest convenience, please reach out to our General Manager, Scott Carter, at 351-500-6005 or via email: scarter@mcgovernauto.com. Thank you.

July 06, 2023

The dealership is incredibly well run. Whether you are buying a new Ford or you need service there is no better place to go! I will be a McGovern customer for life! More

by Hugh MacIsaac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

McGovern Ford at Drum Hill responded

Thanks for the review, Hugh! We're truly honored to receive your support and look forward to your next visit with us here at McGovern Ford Lowell!

June 30, 2023

This is my 4th lease with McGovern Ford and Mike Smokler specifically, and I will be back for a 5th when the time comes. More

by Tim C.
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Smokler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

McGovern Ford at Drum Hill responded

Thanks for the review, Tim! We appreciate your continued loyalty to McGovern Ford and Mike Smokler. We look forward to assisting you with your 5th lease when the time comes. Have a great day!

June 29, 2023

Great dealership and salesman. They delivered on everything as promised. No surprises. It was a pleasure doing business with Robert Keegan and McGovern Ford. Ordering accessories More

by bsully110
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m really not sure who installed my accessories, but they did an awesome job. 👏
Jun 29, 2023 -

McGovern Ford at Drum Hill responded

Barbara, thank you for your kind words and for trusting us with your business! We're pleased to hear that Robert and the team at McGovern Ford Lowell provided you with a great experience. If you ever need anything in the future, don't hesitate to reach out. Have a great ride!

June 26, 2023

My initial experience looking for a new F150 was not great. Then I met Mike Smokler at McGovern Ford. He knew a lot about the truck and helped design a perfect vehicle for me. The experience of order More

by rholden
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Smokler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

McGovern Ford at Drum Hill responded

Thank you for the awesome review! We're glad that Mike at McGovern Ford was able to turn your experience around and help you find the perfect F150. We appreciate your recommendation and hope to see you again in the future. Drive safe!

June 26, 2023

I met a person at McGovern Ford who has the same values I do. To be so honest the whole teams incredible. I've been to a few dealerships on my journey and I landed in the right place. Robert is a breath of f More

by Michaelcollinsmover
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

McGovern Ford at Drum Hill responded

Michael, thank you so much for taking the time to leave us such a wonderful review! We're glad that Robert and Chuck could provide you with exceptional service and help you find your dream truck. We appreciate your support and look forward to serving you again in the future. Drive safely!

June 23, 2023

Fair pricing on trade and purchase. Smooth delivery and Michael walked me through all the features, connected my phone and transitioned the Ford Pass from the trade in. More

by marknorris62
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Smokler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

McGovern Ford at Drum Hill responded

Thanks for the review, Mark! We're glad to hear that Michael provided you with a smooth delivery experience and helped you get familiar with all the features of your new Ford. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your new ride! - The McGovern Ford Lowell Team

June 20, 2023

Great dealership! Robert Keenan made the buying experience easy…..I would buy from them again. More

by brandywinegraphics
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

McGovern Ford at Drum Hill responded

Robert and the team are so glad you had a five-star experience here at McGovern Ford Lowell! We hope you're enjoying your new vehicle and look forward to assisting you next time! Thank you!

June 12, 2023

Quick and easy sale. No back and forth xxxxxxxx. They did what they said they would. I’d buy another truck here. More

by nickboston1988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Smokler
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Very professional, and helpful. I have always had a great experience with McGovern Ford and am confident that they will take care of their customers More

by Sue
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

McGovern Ford at Drum Hill responded

We're glad to hear it, Sue! The McGovern Ford Lowell team loves reading reviews like yours and hopes to see you again in the near future! Thank you!

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