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McGovern Ford at Drum Hill

Lowell, MA

Overview
Employees
Reviews
4.9
368 Reviews
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1212 Westford St

Lowell, MA

01851

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Showing 368 reviews

February 11, 2025

The staff is extremely professional and Carlos is a class act all way great guy More

by Dmmack2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

McGovern Ford at Drum Hill responded

We are glad to hear that Carlos and the McGovern Ford Lowell team have provided professional service. Thanks for your support!

February 10, 2025

Well when I got to the dealership service department, Lisa welcomed me with a very big smile on Her face and you could definitely tell she was very happy with her Job. Lisa Keep doing a good Job 👍🏾 Muc More

by Hezekiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
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Feb 10, 2025 -

Hezekiel responded

I will gladly give Lisa A rate of 5star *****

Feb 11, 2025 -

McGovern Ford at Drum Hill responded

Thank you for the kind words! We're delighted to hear that Lisa made your visit to McGovern Ford Lowell a pleasant one. We'll be sure to pass along your appreciation, and we look forward to serving you again in the future!

February 08, 2025

Good scheduling of service was able to accommodate my arrival and desire to wait for the vehicle to be completed More

by Tincan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa service dept
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Feb 10, 2025 -

McGovern Ford at Drum Hill responded

Tincan, we're glad to hear that our team at McGovern Ford Lowell was able to accommodate your schedule and make the service experience convenient for you. Thank you for sharing your feedback!

February 07, 2025

The service department is fantastic. I have been working with Carlos for years and it is always a pleasure to work with him. More

by Rgentle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Carlos and our service department at McGovern Ford Lowell have consistently provided you with fantastic experiences. Thank you for your continued trust in us!

February 05, 2025

It was great! Carlos kept me updated through the process! The people in the office were super friendly when I picked up my car. I do not remember the girls name More

by Broadcove1701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Carlos and the team at McGovern Ford Lowell provided you with a great experience! It's wonderful to know everyone was friendly and helpful throughout your visit. Enjoy your new car, and thanks for choosing us!

February 05, 2025

Carlos and the service team were fantastic. Everything was explained to me in a timely manner and in way I undedstood. More

by Beefy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Carlos and the service team at McGovern Ford Lowell provided you with clear and timely assistance. Thank you for sharing your positive experience!

February 03, 2025

Very professional and understanding to your needs to go above and beyond Make sure you're happy and satisfied. More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Frye.
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Feb 04, 2025 -

McGovern Ford at Drum Hill responded

JT, we're delighted to hear that our team at McGovern Ford Lowell went above and beyond for you. Thanks for sharing your experience with us!

February 03, 2025

Went for a manufacturer's recall pcm reprogram. Was completed in less than expected time. More

by maureen.olson126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rapoza
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Feb 04, 2025 -

McGovern Ford at Drum Hill responded

Maureen, thanks for leaving McGovern Ford Lowell a five-star review! We are glad that your recall was completed quicker than expected!

February 01, 2025

I have been servicing my cars at this dealership since 2007 and have always been very satisfied. I even bought my most recent car here as well. More

by kathfbrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

McGovern Ford at Drum Hill responded

Thank you for your loyalty and trust in McGovern Ford Lowell over the years! We're delighted to hear that you've consistently had satisfying experiences with us. Enjoy your new car!

February 01, 2025

My most recent visit went well. The staff is very friendly and polite. All my questions were answered More

by rasmalone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

McGovern Ford at Drum Hill responded

We're delighted to hear that your recent visit went smoothly and our team at McGovern Ford Lowell was able to assist you with all your questions. Thank you for the positive feedback!

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