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McGovern Chrysler Dodge Jeep RAM of Greenfield

Greenfield, MA

4.8
127 Reviews

399 Federal St

Greenfield, MA

01301

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Showing 127 reviews

January 20, 2024

Francesca was very helpful and accommodating. I was having a hard time deciding what I wanted to do. She was very patient and followed up with me when I couldn't decide. She was very understandin More

by 2001bluemoon2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin , Francesca Palazzo
Jan 22, 2024 -

McGovern Chrysler Dodge Jeep RAM of Greenfield responded

We're so glad to know that Francesca was able to assist you in making a decision and accommodate your needs at McGovern CJDR Greenfield. Your gratitude is much appreciated, and we hope you enjoy the new ride!

December 19, 2023

Fran was easy going and not intrusive. She was constantly communicating with me. The car advertised a tow receiver and it did not have one. The manager added one on without question or co More

by ofcwilo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Salamon, Francesca Palazzo
Dec 19, 2023 -

McGovern Chrysler Dodge Jeep RAM of Greenfield responded

We're glad to know that Fran and Josh made your experience at McGovern CDJR Greenfield a positive one! It's great to see our team going the extra mile for you. Enjoy your new ride with its added features!

December 17, 2023

Everyone was pleasant and very helpful. I really appreciated not being pressured by the usual sales tactics. They did not have a lot of knowledge about the specs of the car but any question More

by fuzzydog1210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javad Razavi, Francesca Palazzo
Dec 18, 2023 -

McGovern Chrysler Dodge Jeep RAM of Greenfield responded

We appreciate your feedback! It's great to know our team at McGovern CDJR Greenfield was able to assist you without any pressure. We're always here for any further questions or needs you may have, happy driving!

December 16, 2023

I looked at truck at night love truck but was damaged on bumper should have been fixed before sale!!!! More

by jeffsakowicz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francesca Palazzo
Dec 16, 2023 -

McGovern Chrysler Dodge Jeep RAM of Greenfield responded

Jeff, Thank you for doing business with us here at Mcgovern Auto Group. It looks like we both may have missed a dent/ding in the rear bumper-Feel free to bring it by so we can both look it over and see what we can do the remedy the issue at hand. At Mcgovern we want long term relationships with all our customers, never a one and done deal. We look forward to seeing you shortly! Best, Scott Webber General Manager

December 13, 2023

Bought a used Jeep Wrangler in 2023 with low miles and it was an easy experience. More

by andy@andyreagan.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francesca Palazzo
Dec 13, 2023 -

McGovern Chrysler Dodge Jeep RAM of Greenfield responded

Andy, thank you for trusting the McGovern CDJR Greenfield team with your recent purchase! We hope you enjoy your Jeep and look forward to working with you again in the future!

December 13, 2023

Be careful on what you eventually sign for. I was quoted and agreed upon a Wrangler lease for 12K miles per year but on the lease paper they quietly wrote 10K miles per year which I overlooked More

by sajjan_naveen
Recommend Dealer
No
Employees Worked With
Javad Razavi, Cedric Guzman
Dec 15, 2023 -

McGovern Chrysler Dodge Jeep RAM of Greenfield responded

Sajjen, thank you again for choosing to do business with McGovern. As I recall we have reviewed your concerns at least 4-5 times since your taking delivery in April 2023. We showed you all the different offers to purchase with the varying miles as well as different amounts of cash down. I can't figure out how one can "QUIETLY WROTE" anything down anywhere. Every offer to purchase is printed by our computers and automatically saved. As previously indicated when the lease is up in 2026 and if the miles are close to the 12k area you thought you contracted to we will do our best to get you out clean. Sincerely, Scott Webber General Manager

Dec 15, 2023 -

sajjan_naveen responded

Thank you for your response now and earlier too. Despite multiple reviews the issue was not resolved to my satisfaction and it kept bothering me till date. The computers will only print and save what we humans enter. I wish for us to see the offer that I signed and accepted before the actual contract was drawn. Thank you for your end of the lease offer above. However, I am not sure what does "we will do our best to get you out clean" will translate to when the actual time comes. Thank you.

Dec 18, 2023 -

McGovern Chrysler Dodge Jeep RAM of Greenfield responded

Sajjeen, Stop by the store and we will cheerfully show you all the proposals offered to you with the varying mile allowances offered as well as the one you finally chose. Thank you again for doing business with us, Happy Holidays!

December 08, 2023

Great experience buying a used vehicle from McGovern CDJR, car was as advertised online, price was transparent and reasonable. Paperwork was completed efficiently and complete, making registering the ca More

by Andrew B
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Francesca Palazzo, Austin Lafleur
Dec 08, 2023 -

McGovern Chrysler Dodge Jeep RAM of Greenfield responded

Andrew, we're glad to know your car buying experience at McGovern CDJR Greenfield was smooth and efficient. We appreciate the shout-out for Fran's excellent service! Enjoy your new ride!

December 06, 2023

Fran was easy to communicate with and responded promptly. I was buying the vehicle from across the state, much of my communication was done through text which made things easy for me. More

by mlevesque
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javad Razavi, Francesca Palazzo
Dec 07, 2023 -

McGovern Chrysler Dodge Jeep RAM of Greenfield responded

We're glad to know that Fran was able to make your cross-state purchase a smooth one at McGovern CDJR Greenfield. We appreciate the positive feedback and hope you enjoy your new vehicle!

December 05, 2023

After a horrible experience with Greenfield Toyota we came to McGovern the next day. We were met with a smile and someone who definitely takes pride in her job. We purchased and drove away in very short More

by Brogre66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javad Razavi, Francesca Palazzo
Dec 05, 2023 -

McGovern Chrysler Dodge Jeep RAM of Greenfield responded

We're glad to know that our team at McGovern CDJR Greenfield was able to turn your car buying experience around. Thanks for choosing us and enjoy your new ride!

December 04, 2023

Great experience! Quick and painless. And i love the truck! Will recommend in the future! More

by concretefx
Recommend Dealer
Yes
Employees Worked With
Javad Razavi, Francesca Palazzo
Dec 05, 2023 -

McGovern Chrysler Dodge Jeep RAM of Greenfield responded

Thank you for the 5-star rating! We're thrilled to hear about your Quick and painless experience during your visit to McGovern CDJR Greenfield. We appreciate your recommendation and see you again! Drive safely!

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