McGovern CJDR of Acton

The dealership struck a perfect balance on all fronts. When the car I wanted was sold, Ellen gave me a lead on a similar vehicle. When that wasn’t the right one for my needs, Angelina showed me two trucks When the car I wanted was sold, Ellen gave me a lead on a similar vehicle. When that wasn’t the right one for my needs, Angelina showed me two trucks that were exactly what I wanted. I was given the time and space to think about which one I wanted. Then, Mutaz worked with me on the price to get it to where I wanted. They gave me the floor mats I needed, too. I never felt rushed or pressured. The financing part was so easy with Braulio. The waiting room was clean and entertaining (and had lots of snacks for kids). More

Amazingly fast and high quality service. Also good advice someone had bumped into the car but I was advised no permanent damage. Great news Also good advice someone had bumped into the car but I was advised no permanent damage. Great news More

Always very helpful never worry about bringing my jeep in and they have always taken the time to explain everything would not hesitate to go back if I need help and they have always taken the time to explain everything would not hesitate to go back if I need help More

I have been a customer at this dealership location for the past 9 years. I am currently in my 4th lease, which is a 2024 Grand Cherokee 4xe. When initially considering this lease, it was communicated by t the past 9 years. I am currently in my 4th lease, which is a 2024 Grand Cherokee 4xe. When initially considering this lease, it was communicated by the sales team that I was to pay $1,000 down, pay off the balance of the loan amount of my previous lease, and to pay the excise tax of the previous lease. I recently received a notice from the leasing company that a bill for over mileage, as well as a disposition fee was due in my name for my previous car. When I agreed to the sale of the new lease, the over mileage and the disposition fee was to be waived, which is typical for all the previous leases I have agreed to at this dealership. I have reached out to the general manager multiple times through various methods and have yet to hear back from him on how to resolve the issue. Unfortunately, it appears that customer loyalty, communication, and customer satisfaction is not valued at this location. More

Sandra was great helping with a complicated situation involving a third party warranty and a major repair. She had excellent communication and was always willing to go above and beyond. involving a third party warranty and a major repair. She had excellent communication and was always willing to go above and beyond. More

Randy and the others were very knowledgeable and helpful in diagnosing and fixing my jeeps multiple issues. in diagnosing and fixing my jeeps multiple issues. More

My regular go to place for servicing Jeep grand Cherokee and Pacifica. online appointment is easy and convenient . and Pacifica. online appointment is easy and convenient . More

Bart is one of the most knowledgeable Service Advisors that I have ever worked with. I live in Leominster Massachusetts. There is a Jeep Dealer right in my town…. I still choose to drive 30 minutes that I have ever worked with. I live in Leominster Massachusetts. There is a Jeep Dealer right in my town…. I still choose to drive 30 minutes to McGovern Jeep in Acton for all of my service needs because I trust Bart… More

Great service! Very friendly and helpful staff. Especially Mario he was very helpful and made the process of getting a car a lot easier. Very friendly and helpful staff. Especially Mario he was very helpful and made the process of getting a car a lot easier. More

The service was done professionally and completed ont time as promised. The service writer reviewed the work with me and explained the work that was done.I will return when my vehicle needs service again time as promised. The service writer reviewed the work with me and explained the work that was done.I will return when my vehicle needs service again. More