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McGovern CJDR of Acton

Acton, MA

4.9
477 Reviews

196 Great Rd

Acton, MA

01720

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Showing 477 reviews

June 12, 2015

A Happy Customer Leased a Cherokee Limited. I got quotes from several dealers and Patrick offered me the best price over the phone. Stopped by later that day and compl More

by treoless
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Gloss
Jun 27, 2015 -

McGovern CJDR of Acton responded

Thank you for choosing Acton for your new Cherokee and for taking a moment to send in such nice comments about Patrick. You are 100% correct, there is no bait & switch here, we will not allow it. Whatever we advertise, whatever we say by phone or in an email or in person....is absolutely what we will do. That's the only way we do business and I am sorry if you experienced some of that old fashioned tackiness in visiting our competition. Good luck with your new Jeep and thanks again for selecting Acton. CWH

June 11, 2015

Displeased Brought my car here 11 days ago to be serviced. I have brought my car here multiple times and I was treated as if I was a new customer who had never b More

by Doglvr187
Recommend Dealer
No
Employees Worked With
Alex Mueller
Jun 25, 2015 -

McGovern CJDR of Acton responded

I am very sorry that we did not meet your expectations. We wish we knew who you were so that we could offer assistance, but your anonymity precludes any response on our part. My interpretation from your comments (provided a week and a half after your visit) is that one of our employees may have greeted you without recognizing that you had been a customer of the store previously. Have I got that right? We have 6 people at our service desk and several thousand active clients, so I can see how you might interact with someone who did not know you. The individual who you have identified as having failed to recognize you is Alex Mueller. He is a terrific hardworking employee.... and he continues to ask me what happened here, for which I can offer no counsel. If you believe that there is anything we can learn from your experience that would help us to do a better job, we would sure like to hear from you....and I am easy to reach. Thank you, Coleman Hoyt President coleman.hoyt@actonchrysler.com 978 893 1137

June 10, 2015

Buying a new Jeep We recently visited Acton Jeep to buy a new a car. Patrick Gloss and the rest of the team were incredibly helpful and made the process very straightfo More

by M0987
Recommend Dealer
Yes
Employees Worked With
Patrick Gloss
Jun 27, 2015 -

McGovern CJDR of Acton responded

We really appreciate your kind comments about Patrick and our sales team. We all focus on doing things the right way every time, and it's very encouraging to hear from our clients who recognize that we do so! Good luck with your new vehicle and thanks for choosing Acton as your dealership. CWH

June 09, 2015

Outstanding Service We delt with Brian and he went above and beyond. He listened to what we wanted and got it for us from another Jeep dealership because they didn't hav More

by Marisagraham14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Rouleau
Jun 27, 2015 -

McGovern CJDR of Acton responded

Thank you for your nice words. We surprise a lot of people when we are able to "go get it from another dealer" which is the case almost 50% of the time on new cars today. Some dealers won't bother with the effort to do so, but we'll routinely go to New Jersey, Vermont or northern Maine if we have to.... to find the right car for our customers! Good luck with your new Jeep and thanks for giving us chance to earn your business.

June 09, 2015

Excellent experience, straight information, fair pricing Our interactions with Mike Gerber and Dennis Arsenault, from the outset, were pleasant and professional. The ask was reasonable and we settled on a f More

by Mark W.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coleman Hoyt, Dennis Arsenault, Mike Gerber
Jun 27, 2015 -

McGovern CJDR of Acton responded

Thank you for your positive comments about our organization. Mike and Dennis are two of the finest car professionals in the Boston marketplace... dedicated, consistent, fair and accountable. We appreciate your review comments as they really mean a lot and we have shared them with the whole organization. Good luck with your new car. CWH

June 08, 2015

JGC new purchase Lou and the dealership gave me a price they stuck with and had everything ready to go, made the buying experience as convenient as possible for me. More

by jgcwk2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Angelli
Jun 27, 2015 -

McGovern CJDR of Acton responded

Thank for your nice comments about Lou. I hope I am right in interpreting your remarks to mean that Lou gave you a great price by phone or email.....and that it didn't change when you arrived to see the car. Ha ha. It better NOT have changed. We do not allow the tacky "price revision" that so many local dealers for these brands seem to pull when attempting to persuade people to come see them. We play square and straight... and we all appreciate hearing from our customers that it "felt right" and led to a sale. Good luck with your new vehicle and than you for choosing Acton. CWH

June 07, 2015

Jeep Wrangler - Excellent Experience I recently bought a new Sahara unlimited from Lou Angelli at Acton Jeep. I had visited three other dealerships and worked with multiple salesman so I More

by justinb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Angelli
Jun 27, 2015 -

McGovern CJDR of Acton responded

Thank you very much for taking the time to describe your car shopping....and for the long drive to Acton to make it happen. We are very committed to making sure we never lose a chance to satisfy a customer over price and we work hard to execute our transactions professionally and crisply. They don't make them any better than Lou. He is a gem, thanks for recognizing it! CWH

June 06, 2015

Wade Tyler is a great sales person. We have purchased 2 Jeeps from Wade Tyler at Acton CDJR. He is an excellent sales person. He is knowledgable and very patient. I would recommend Wa More

by Pat T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wade Tyler
Jun 27, 2015 -

McGovern CJDR of Acton responded

Wade is a professional, dedicated contributor....and a high value asset to our company. Through adversity thick and thin, through snow, rail or hail.... he is there for his customers and never wavers in his focus. Thank you very much for your business and for your nice comments about one of our true legends. CWH

June 04, 2015

Town and Country Lease from Mike Gerber I recently leased a Town and Country at Acton Chrysler, and worked with Mike Gerber. Overall, this was the best car buying experience I have ever ha More

by Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gerber
Jun 27, 2015 -

McGovern CJDR of Acton responded

Thank you for your extremely nice comments about Mike and the team at Acton CDJR. Mike is an exceptionally dedicated professional and his ability to orchestrate a positive outcome for his customers is widely recognized in our industry. Part of his talent is the "calmness under fire" exhibited by the hot chocolate spill in this instance. It is always very rewarding to us to get a positive review from our clients and we circulate them to the entire organization. Good luck keeping the "hot chocolate" of your life off the seats of your nice new Chrysler! CWH

June 02, 2015

Lease New 200 I leased a new Chrysler 200 with Lou Angelli last week and found this dealership, and Lou, to be exceptional. There were no surprises, no hassle, and More

by Rocco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Angelli
Jun 27, 2015 -

McGovern CJDR of Acton responded

Thank you for your business and for taking the time to comment about Lou, one of our special "secret weapons". He is honest, dedicated and committed, and we are proud to have him in our organization. Good luck with your new Chrysler! CWH

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