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McGovern CJDR of Acton

Acton, MA

4.9
501 Reviews

196 Great Rd

Acton, MA

01720

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Showing 501 reviews

April 18, 2016

Best Service Acton Chrysler Dodge Jeep Ram is hands down the BEST dealership I have ever worked with. This is my third car purchase in the last year. I always have More

by pawspa584
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gerber
Apr 18, 2016 -

McGovern CJDR of Acton responded

Thanks very much for you very nice review of Mike Gerber and Acton Jeep. We are delighted when people come back and purchase from us again...and we appreciate your kind words very much. Mike is a very dedicated professional in an industry that frequently isn't, so it's great to have positive feedback. Good luck with your new vehicle. CWH

April 17, 2016

no stress buying Samson was very friendly, professional, knowledgeable, straight forward and honest. It was one of the most relaxing car buying experience I have ever More

by Gabe MARTIN
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samson Moses
Apr 17, 2016 -

McGovern CJDR of Acton responded

Thank you for taking the time to comment on your recent car buying experience at Acton Chrysler. We all try very hard to do things the right way, and Samson is consistently one of our rock stars. Your nice review makes it possible for us to let other people know that Acton CDJR is the "real deal". No drama. Good luck with your new vehicle! CWH

April 16, 2016

Cheater This guy is a cheater. I presented a free coupon for engine light check but after I went to pick up my car he said they have done a more careful check More

by CJC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Rand
Apr 18, 2016 -

McGovern CJDR of Acton responded

As promised, we have been able to reconstruct and review the history & circumstances regarding your inspection sticker issue. Our technician incorrectly interpreted the RMV's computer readout on Saturday, and he gave Mike Rand the wrong information. As you thought, your vehicle's re-inspection should have been done at "no charge". A check to you for for $35 is going in the mail today. I apologize for our mis-communication. We clearly made an error. Thank you for bringing it to our attention. CWH On 04/16/2016 05:40 PM, Acton Chrysler Dodge Jeep Ram said: "Thank you for answering by email. I will investigate this misunderstanding for you and see if we can get you a refund for the sticker next week. Sorry for the confusion". CWH

Jun 21, 2016 -

McGovern CJDR of Acton responded

We attempted to resolve this situation to the best of our ability. Alas, as of this date, this consumer has still never even bothered to read our posted comments about his expressed concern. Sadly, in his anonymous review about his $35 "problem", he chose to use regrettable and demeaning language to describe one of our company's very fine 20+ year career employees. No one deserves to be personally degraded in this manner. This is a difficult but good example that validates the fact that the customer, unfortunately, is not always right. CWH

April 14, 2016

Awesome Experience - Samson Moses was excellent I went to the Truecar website looking for pricing on a 2016 Jeep Grand Cherokee SRT. Samson called be back right away and emailed me as well. He went More

by Dan2016SRT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samson Moses
Apr 14, 2016 -

McGovern CJDR of Acton responded

Thank you for your great review about your recent JGC SRT purchase with us. Samson is a talented professional and he is very skilled at his craft. Your nice review will help us communicate that outwardly. Thank you for choosing Acton and good luck with your amazing new SRT! CWH

April 13, 2016

Second Jeep Purchase I bought my first Jeep from Lou Angelli at Acton Jeep 2 1/2 years ago. It was by far the best vehicle purchase experience that I had experienced. I li More

by Vt. rider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Angelli
Apr 13, 2016 -

McGovern CJDR of Acton responded

Thanks very much for taking the time to travel all the way to Acton from VT for your Jeeps! We have loyal repeat clients all over the USA because of our approach and our great people like Lou. We really appreciate your comments and will share them with our whole team. Good luck with your new Jeep!! CWH

April 12, 2016

Honest and Efficient Patrick Gloss was both honest and efficient. He answered all my questions in a forthright manner. The overall process was straightforward with no su More

by Tewksbury resident
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Gloss
Apr 13, 2016 -

McGovern CJDR of Acton responded

Really appreciate your nice comments. We all try really hard to "get it right" and it is rewarding to get a nice review that confirms it. Thank you for your business and nice words about Patrick. Good luck with your new car. CWH

April 11, 2016

Honest and sincere ...words that can rarely be used for someone in this line of business. Low key, direct and zero BS; would highly recommend Samson. An absolute pleasur More

by SamandBill
Recommend Dealer
Yes
Employees Worked With
Samson Moses
Apr 13, 2016 -

McGovern CJDR of Acton responded

Thanks for taking a moment to share your nice observations. Samson is a great asset to our company and we are really happy to have him aboard. Thank you for choosing Acton and good luck with your new vehicle! CWH .

April 08, 2016

Fair and easy experience Lou and the dealership made getting a new car fast and easy. This is my second lease at this dealer in Acton, mass. I would recommend this dealer to o More

by Sudbury resident
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Angelli
Apr 08, 2016 -

McGovern CJDR of Acton responded

Thanks very much for taking a moment to post your very nice comments about Lou and Acton Chrysler. Reviews have become such a crucial part of the car buying process...and your support and repeat purchase really help demonstrate how hard we try to do things right! Thank you for your business. Good luck with your new car! CWH

April 05, 2016

Fast and Fair experience We worked with Samson Moses who was knowledgable and fair. The overall experience was great and I was recommend this dealership and Samson to anyone l More

by Tayally
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samson Moses
Apr 05, 2016 -

McGovern CJDR of Acton responded

Thank you for your very kind comments. We will share them with Samson and our whole team. We really appreciate the feedback and wish you the best luck with your new vehicle. CWH

April 04, 2016

Awesome Experience I traded in my 2012 Jeep Wrangler for a 2016 Wrangler Hard Rock at Acton Chrysler Dodge Jeep Ram. The entire staff was a pleasure to work with, espec More

by jc123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Gloss
Apr 04, 2016 -

McGovern CJDR of Acton responded

Thank your taking a moment to describe your recent car purchase with Patrick and the Acton Team. We share all our external reviews with the entire work force and they are a great way to get everyone focused on continuous process improvement. Good luck with your new Wrangler! CWH

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