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McGovern CJDR of Acton

Acton, MA

4.9
501 Reviews

196 Great Rd

Acton, MA

01720

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Showing 501 reviews

November 02, 2016

Excellent car buying experience. Lou was very honest and direct on the pricing for the vehicle and went above and beyond what was expected to close the deal. One of the best experienc More

by PaulS
Price
Recommend Dealer
Yes
Employees Worked With
Lou Angelli
Jan 05, 2017 -

McGovern CJDR of Acton responded

Thank you for taking the time to post a nice review about Lou and Acton Chrysler. We really appreciate it. Good luck with your new car in the future! CWH

October 18, 2016

Waste of time Terrible experience! Spent a good portion of time on Columbus Day to buy a truck. After the test drive (15 mins) spent another 45 mins with sales per More

by Nick P
Recommend Dealer
No
Employees Worked With
Coleman Hoyt, Lou Angelli
Oct 18, 2016 -

McGovern CJDR of Acton responded

I am so sorry to read your comments. It sounds like we really dropped the ball In this instance. I think we must have omitted some key steps in trying to assist you. I was not aware of your situation at all until now, and I would really like to know what we can do to make it right. If we need to send an appraiser to your home or work place, we can absolutely do that. For starters, can you let me know who you are so I can develop a solution? I can be reached at 978-893-1137 or coleman.hoyt@actonchrysler.com Thank you for letting us know that we mishandled the valuation process for your vehicle. This is how we learn from our errors and improve. Coleman Hoyt President

October 14, 2016

Very Professional The sales service I received from Samson Moses was very professional. He was also excellent about returning phone calls and emails promptly which is More

by 4JJeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samson Moses, Marian Dirienzo
Oct 16, 2016 -

McGovern CJDR of Acton responded

Many thanks for choosing Acton Chrysler as your dealership and for taking the time to post a nice review about Samson. We wish you the very best of luck with your new vehicle. CWH.

October 13, 2016

Wonderful Experience The service was excellent! Mike Gerber was so helpful. He is outgoing and very knowledgeable about the Grand Cherokee. He was able to work with me v More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gerber
Oct 12, 2016 -

McGovern CJDR of Acton responded

Thank you very much for taking the time to comment on our operation. Mike Gerber does a great job for us and I know that finding this review will make his day tomorrow. I appreciate how complicated operating a modern new vehicle can be..,please know that you can swing by our store at anytime and just come in the showroom and we will be happy to help you with anything that has you stumped. Thank you very much for choosing Acton Chrysler and good luck with your new grand Cherokee. CWH

October 13, 2016

Great Experience! (So far) I'm very happy with my recent purchase of a 2013 Jeep Grand Cherokee Overland. I don't buy cars often, and I'm generally quite picky, so I es More

by Ali Miller
Recommend Dealer
Yes
Employees Worked With
David Mullin, Dennis Arsenault, Samson Moses, Gus Hildebrand, Marian Dirienzo
Oct 16, 2016 -

McGovern CJDR of Acton responded

Thank you for your nice review of your experience at Acton Chrysler. We are most appreciative of the time you took to comment about us online, as it helps us all focus on doing the best job we can for our customers. Thank you and good luck with your jeep. CWH

October 08, 2016

Moses was great Everything was fantastic from the greeting to the final handshake goodbye downside no sticker,no full tank of gas. And on owners Manuel customer ser More

by Pistolpete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samson Moses
Oct 08, 2016 -

McGovern CJDR of Acton responded

Still hoping to hear from you about the little things that got by us. 978-893-1137. Coleman Hoyt

Oct 08, 2016 -

McGovern CJDR of Acton responded

Thank you for taking a moment to comment on our process. We really appreciate the feedback! Let's review the little things that didn't go so well and address them for you. 1) Our policy is that every new & certified used vehicle receives a full tank of fuel at delivery and every used vehicle gets a half a tank. I'm not sure whether you bought a new or used vehicle, but if we did not achieve that goal, let me know and we will send you a check. 2) We have a Massachusetts inspection sticker machine in our facility and we perform a state sticker for every vehicle delivery (once the car is registered) assuming it is during normal working hours and that the technology from the Commonwealth is online at that moment. If we could not do a sticker for circumstances similar to the ones I have described, you're certainly welcome to come back for it. If we charged you for an inspection but were unable to fulfill it and you got one elsewhere, just let me know and we will send you a check back for the fee. 3) Interestingly, not all new cars come with owners manual's any more. This is an interesting development.. Alas, the OEM's must reduce weight in their products to attain federal fuel mileage targets and the pound or so of an owners manual is on the editing room floor for many new vehicles today. Their statistics show that less than 10% of people ever open a manual and that online versions have become a preferable solution to most of their clients. So if you bought a new vehicle from us, you have a resource where you can send in a request and FCA will send you one for free. If you need that information, just ask. Or, if you purchased a used vehicle from us and it was not in the car, just let me know and we are happy to find you one, regardless of the make and manufacture. Again, we really appreciate your feedback because it helps us make sure we strive for 100% fulfillment for our customers. CWH coleman.hoyt@actonchrysler.com

October 08, 2016

Great Dealership After visiting two other dealerships, I was very pleased with Acton Chrysler Dodge Jeep Ram. Working with Samson Moses was very pleasant. He was abl More

by peacefullady
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wade Tyler , Lou Angelli, Samson Moses, Marian Dirienzo
Oct 12, 2016 -

McGovern CJDR of Acton responded

Thank you very much for choosing Acton for your new vehicle and for taking a moment to post such a nice review about our team. We all try very hard to deliver a great experience for our clients and it's very gratifying when we are able to confirm that we achieved our goal. We wish you the very best luck with your new purchase! CWH

October 05, 2016

Mike Gerber & Team Having worked with may dealetships in past I have to say Acton was great. Mike Gerber was excellent to work with and very straightforward with his ap More

by swerth27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gerber, Marian Dirienzo
Oct 12, 2016 -

McGovern CJDR of Acton responded

Thank you for taking the time to post such nice comments about Mike Gerber and the rest of our team. Thank you for choosing Acton! We really appreciate the positive feedback and wish you the very best luck with your new vehicle. CWH

October 05, 2016

A great experience! I have to say (in my experience) retail has gotten worse and worse over the years. People just seem to want to put in their 9 - 5 and don't want to go More

by BAM_Overland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Loiseau , Dennis Arsenault, Gus Hildebrand
Oct 12, 2016 -

McGovern CJDR of Acton responded

Thanks so much for taking the time to share your experience. We are truly the opposite of a "big box" dealership. One of our amusing slogans is that we provide "big city prices with small town treatment", but as you have discovered it's actually quite true. Automotive retail has become a harsh aggressive environment and the Internet has rendered its margins razor thin… it takes dedication to detail and very fine people to be able to maintain dignity & ethics and still move the metal. No small business is really anything except the combined talent and commitment of its people. Acton Chrysler is blessed to have long-term, serious, committed and professional employees who operate with a shared vision of doing things right. Thank you for identifying that we truly are different. And most of all thank you for choosing our dealership above our competition. We wish you the very best luck with your new vehicle. CWH

October 03, 2016

I had a wonderful experience Acton Chrysler Dodge Jeep Ram I recently purchased a brand new 2016 Jeep Wrangler Sport Unlimited through Samson Moses. I have been looking for a Jeep Wrangler Sport Unlimited for More

by Mother Theresa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samson Moses, Marian Dirienzo
Oct 12, 2016 -

McGovern CJDR of Acton responded

Thank you very much for taking a moment to post such nice comments about Sampson and Marian. It means a huge amount to us to get a positive review and we really appreciate it. We all wish you the very best of luck with your new vehicle. CWH

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