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McGovern CJDR of Acton
Acton, MA
527 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 527 reviews
November 01, 2023
Painless trade and purchase transaction at McGovern CJDR - Acton. Great Service! Chris Boller (sales person) was knowledgeable, friendly and no pressure tactics. Will visit them again for my next vehicle - Acton. Great Service! Chris Boller (sales person) was knowledgeable, friendly and no pressure tactics. Will visit them again for my next vehicle sale. More
by Chris R
Employees Worked With
Chris Boller, Marian Dirienzo
October 05, 2023
I can’t say enough great things about this business. Usually, going to a car dealership you feel like you’re being heckled and pushed into certain packages, but at McGovern in Acton, you’ll feel everyth Usually, going to a car dealership you feel like you’re being heckled and pushed into certain packages, but at McGovern in Acton, you’ll feel everything but this. I worked with Kirk. He walked up to me as soon as I walked into the dealership and worked with me until we came to a very reasonable agreement. During the agreement process, Eva, the manager, came over and introduced herself and personally helped to get the dream Wrangler I’ve wanted since I was a little girl. There were a couple bumps in the road with the finance department and insurance approval process, but Kirk made sure it got done for the day we agreed on vehicle pick up. Kirk was SUPER detailed with the walk through of the new Jeep Wrangler 4xe, from technology to simple Jeep pleasure additions. 10/10 would recommend working with these folks. They make you feel understood in these hard times and like you’re a part of the McGovern family. I will definitely be renewing my lease in the next 3 years with Kirk! Can’t wait to enjoy my new car! More
by Shspurling
Employees Worked With
Eva, Ethan, Kirk Schroll
September 16, 2023
Easily made appointment at specific time, excellent communication by text and email regarding appointment. Very professional interaction with comfortable waiting area. communication by text and email regarding appointment. Very professional interaction with comfortable waiting area. More
by lapiana
Employees Worked With
Bart, Chris Couture, Mike Rand, Brian Fisher, Alex Mueller, Mike Meneses
November 04, 2021
Honest, responsive, kind and knowledgeable. What more could I ask for? This dealership is truly a pleasure to work with. We have purchased a car from them and get many of our cars serviced with them... could I ask for? This dealership is truly a pleasure to work with. We have purchased a car from them and get many of our cars serviced with them... And all the experiences have been so positive. Pros and cons are always discussed in an honest and straightforward way and I honestly feel like I am talking to a friend or neighbor rather than a salesperson. They treat everyone with respect, do what they say they will do, follow-up, and correct anything that needs correcting. They are a stand-up operation. 5 STAR ALL THE WAY!! More
by lizzie
Employees Worked With
EVERYONE IS FANTASTIC!
August 14, 2021
I made an appointment for 9:20am to have my truck's oil changed and tires rotated. The service rep (I will not name names) was friendly enough. Since dealerships can take an hour or two to change oil, I changed and tires rotated. The service rep (I will not name names) was friendly enough. Since dealerships can take an hour or two to change oil, I requested that he call me when my vehicle was ready, as my wife was picking me up. Fast forward to 4 hours later at 1:30 with no word from the dealership. I called and spoke with the same service rep. They was trouble with the phone systems in the form of a long delay that made conversation difficult. The rep sounded slightly annoyed that I was checking in, even though I was polite, and informed me it was not ready because I did not that I needed my vehicle by a certain time. So the intimation was pretty much that it was my fault the oil change wasn't done four hours after dropping it off on time for the appointment that I made. Since talking on the phone was difficult due to the aforementioned issue, I chose to end the call. I then send an email to the dealership, which conveyed my frustration but in no way was rude. I soon received a call back from the service rep. This time, the phone systems was working fine. The rep was upset that I sent the aforementioned email and did not understand why I was making a complaint. He again reiterated that I did not say I need my vehicle right away. Again, the intimation here is that I was being unreasonable for assuming an oil change would not take 4+ hours (even with an appointment). M main point is, we all have lives to plan around. That is why we make appointments. If something is going to take all day, just tell me. The main issue here is managing expectations of your customers. It was not unreasonable for me to check in to see what the status of my routine maintenance was but the impression conveyed to me is that such a request was just that. Moreover, customers are entitled to convey their frustrations, which I did in a curt but polite manner, and do not need to be put on the defensive. Ultimately, I told him we could agree to disagree and that I would simply take my business elsewhere in the future, to which his response was "ok". So, I will choose to go elsewhere next time I need service for my vehicle More
by atomic40
Employees Worked With
Do not wish to name
