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McGovern Buick GMC of Westborough
Westborough, MA
111 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 111 reviews
May 01, 2024
First of all Angela was very helpful and professional. She made arrangements to have someone take me home and pick me up when my car was ready. She also took the time to explain what the technician would She made arrangements to have someone take me home and pick me up when my car was ready. She also took the time to explain what the technician would do to make the necessary repairs and gave me an estimate of what it was going to cost to do the job. But best of all when the repairs were completed she saved me a lot of money explaining that some of the repairs weren’t necessary right now. I know she didn’t have to do that. It’s nice to know your employees are looking out for the customers. You can be sure I will be telling my friends about how you’re dealership has the customers satisfaction number one. I bought my 2017 Acadia from your dealership in Mansfield about 3 years ago. The car has treated me right and the service was excellent. I will continue to have it serviced at your dealership knowing that things are done right. Thank you! Raymond Brassard 😊👍 More
by Ray
Employees Worked With
Angela
April 15, 2024
The dealership is clean and the service people are great. Service Advisor, Angela, greeted me politely and was very professional during my visit, keeping me updated throughout. Service Advisor, Angela, greeted me politely and was very professional during my visit, keeping me updated throughout. More
by David S
Employees Worked With
Angela Kiesman
February 25, 2024
My car was inspected for 2024 and sticker in place. I was kept updated. At the end of my visit my car was washed free of charge. That was a happy ending to my visit. I was kept updated. At the end of my visit my car was washed free of charge. That was a happy ending to my visit. More
by merrie_mac
Employees Worked With
Angela. Angela is an exceptional service representative.
July 31, 2023
Recently purchased a truck from Jim Shaughnessy - It was a pleasure working with Jim and the staff at McGovern. I would highly recommend anyone who is looking for a new truck to speak with the McGovern staf a pleasure working with Jim and the staff at McGovern. I would highly recommend anyone who is looking for a new truck to speak with the McGovern staff and in particular Jim. More
by Sullivan
Employees Worked With
Jim Shaughnessy
July 26, 2023
Worst experience ever with this dealership. Absolutely unprofessional rude staff and very bad management. If I could - I would give them 0 stars. They have been wasting my time and lying to Absolutely unprofessional rude staff and very bad management. If I could - I would give them 0 stars. They have been wasting my time and lying to me over the phone for a week. All I want to do is purchase one of the vehicles from them since I've already been pre-approved with my bank. It all started when I called sales and Heather picked up the phone. She told me that since I am located in California I absolutely won't be able to purchase this vehicle due to dealership policy. I would have to buy the plane tickets to Massachusetts and make this purchase in person. (My family has been buying cars from all over the states and it's ALWAYS been an easy process where I wire the money to the dealer --> they FedEx overnight the paperwork --> I sign the paperwork and ship it back to them --> they release the vehicle. Lastly, I just order someone to pick up the vehicle and deliver it to us). Heather was being very rude and seemed very uninterested in working this situation out with me. I was very upset, so I decided to get in touch with their GM (Taylor). At first, he seemed very professional and was interested in earning my business back. He said we would be able to make this deal happen and it's no problem that I'm located out of state. HOWEVER, he told me that this vehicle I was interested in and ready to purchase already had a deposit on it. He told me to wait couple days and that I'm the first on the waitlist in case the deal doesn't go through. Couple days go by - still no updates about this vehicle. It's still available and the price on it even dropped. After waiting 5 days - I call Taylor again and he told me that still no updates. Interesting. I decided to ask one of my friends to call ask availability for this vehicle to see what they tell him. When he called the dealership they told him that it was available and asked him when would he like to stop by . Now it all makes sense. For some reason they don't want business with me simply because I'm located in California. This is ridiculous how they think its okay to waste my time and straight up lie to me. More
by alexandrovboris555
Employees Worked With
Heather, Taylor
March 09, 2023
Recently I picked up my 2023 Black GMC Acadia AT4. This is my second car/Acadia from McGovern and third GMC. I've had my cars serviced at the dealership and I have always been pleased with the level o This is my second car/Acadia from McGovern and third GMC. I've had my cars serviced at the dealership and I have always been pleased with the level of customer service from Luis and Sam. I can't speak highly enough about my purchase. Taylor and Jim went above and beyond to make me happy, satisfied, and comfortable with the final price. My plan was to buy an SLT model and I came away with a more expensive car with a very fair price. I will recommend McGovern to anyone who is looking to buy a new car. Keep up the great work Team McGovern! It's been a pleasure to work with all of you! More
by Natalie M
Employees Worked With
James Shaunessey, Taylor, Luis
February 28, 2023
Just bought a 2023 Terrain AT4 from John Goslow. He was enjoyable to work with, helpful and very professional without being stuffy. Everyone seemed to be on their game. Great experience! He was enjoyable to work with, helpful and very professional without being stuffy. Everyone seemed to be on their game. Great experience! More
by Cheryl
Employees Worked With
John Goslow
