McGovern Buick GMC of Westborough
Westborough, MA
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My car was inspected for 2024 and sticker in place. I was kept updated. At the end of my visit my car was washed free of charge. That was a happy ending to my visit. I was kept updated. At the end of my visit my car was washed free of charge. That was a happy ending to my visit. More
Recently purchased a truck from Jim Shaughnessy - It was a pleasure working with Jim and the staff at McGovern. I would highly recommend anyone who is looking for a new truck to speak with the McGovern staf a pleasure working with Jim and the staff at McGovern. I would highly recommend anyone who is looking for a new truck to speak with the McGovern staff and in particular Jim. More
Worst experience ever with this dealership. Absolutely unprofessional rude staff and very bad management. If I could - I would give them 0 stars. They have been wasting my time and lying to Absolutely unprofessional rude staff and very bad management. If I could - I would give them 0 stars. They have been wasting my time and lying to me over the phone for a week. All I want to do is purchase one of the vehicles from them since I've already been pre-approved with my bank. It all started when I called sales and Heather picked up the phone. She told me that since I am located in California I absolutely won't be able to purchase this vehicle due to dealership policy. I would have to buy the plane tickets to Massachusetts and make this purchase in person. (My family has been buying cars from all over the states and it's ALWAYS been an easy process where I wire the money to the dealer --> they FedEx overnight the paperwork --> I sign the paperwork and ship it back to them --> they release the vehicle. Lastly, I just order someone to pick up the vehicle and deliver it to us). Heather was being very rude and seemed very uninterested in working this situation out with me. I was very upset, so I decided to get in touch with their GM (Taylor). At first, he seemed very professional and was interested in earning my business back. He said we would be able to make this deal happen and it's no problem that I'm located out of state. HOWEVER, he told me that this vehicle I was interested in and ready to purchase already had a deposit on it. He told me to wait couple days and that I'm the first on the waitlist in case the deal doesn't go through. Couple days go by - still no updates about this vehicle. It's still available and the price on it even dropped. After waiting 5 days - I call Taylor again and he told me that still no updates. Interesting. I decided to ask one of my friends to call ask availability for this vehicle to see what they tell him. When he called the dealership they told him that it was available and asked him when would he like to stop by . Now it all makes sense. For some reason they don't want business with me simply because I'm located in California. This is ridiculous how they think its okay to waste my time and straight up lie to me. More
Recently I picked up my 2023 Black GMC Acadia AT4. This is my second car/Acadia from McGovern and third GMC. I've had my cars serviced at the dealership and I have always been pleased with the level o This is my second car/Acadia from McGovern and third GMC. I've had my cars serviced at the dealership and I have always been pleased with the level of customer service from Luis and Sam. I can't speak highly enough about my purchase. Taylor and Jim went above and beyond to make me happy, satisfied, and comfortable with the final price. My plan was to buy an SLT model and I came away with a more expensive car with a very fair price. I will recommend McGovern to anyone who is looking to buy a new car. Keep up the great work Team McGovern! It's been a pleasure to work with all of you! More
Just bought a 2023 Terrain AT4 from John Goslow. He was enjoyable to work with, helpful and very professional without being stuffy. Everyone seemed to be on their game. Great experience! He was enjoyable to work with, helpful and very professional without being stuffy. Everyone seemed to be on their game. Great experience! More
Great overall buying experience! It was a pleasure working with James, Taylor, Vinny and the rest of the team at McGovern Buick in Westborough It was a pleasure working with James, Taylor, Vinny and the rest of the team at McGovern Buick in Westborough More
My husband and I just purchased a 2500 Denali from James and Taylor. It was honestly the best car buying experience we have ever had, both went above an beyond for us. How many people can say buying a ca and Taylor. It was honestly the best car buying experience we have ever had, both went above an beyond for us. How many people can say buying a car was fun? They made it that way with great customer service and attention to detail. There was no waiting around for finance either, Vinny had everything ready to go and we were in and out of his office in 20 mins. More
I have always been fond of Buick's, so when I was in the market for my first brand new car, my choice was pretty clear. The whole thought of a new car made me nervous, and going into a dealership was some market for my first brand new car, my choice was pretty clear. The whole thought of a new car made me nervous, and going into a dealership was something I'd never thought I would do, even at 52 years old. I decided to contact the nearest Buick/GMC location, which was McGovern. My first call had me talking to a manager by the name of Felix Suarez. He was very professional and friendly and was quick to answer all of my initial questions. Later that day, I arrived to search for my new vehicle and was promptly greeted by Felix and a gentleman from sales by the name of John Goslow. They both attended to my search with a deep passion, but with a no pressure approach. I advised them of my purchase limit and what I was looking to buy. Felix looked into their inventory, and within minutes, he had something in mind that fit my exact needs. John left for a moment and quickly returned with a vehicle. John Goslow was the point man in the whole process, and I was nothing but pleased, as he began showing me the car that had everything I was looking for to purchase. John was professional, friendly, and knowledgeable, and what I felt was a man of stellar character. We talked about the car and began a test drive. I was nothing but amazed as I sat behind a true dream, I never thought I would sit in. Everything about the vehicle was amazing, and it had everything I wanted; it was even my favorite color! It was a 2023 Buick Encore GX in Sapphire Metallic! After a short pondering, I decided to purchase the car. From start to finish, I was not pressured in any way and treated with the utmost respect. John felt like a long-time friend as he kept in contact, while the car was prepared for me. John was available for all my queries by phone in a very timely manner and accomplished everything needed, including the inspection and registration. He made the entire process extremely low stress, and if it wasn't for him, I don't think I would have gotten the car I wanted. His calm, respectful, direct, and focused demeanor was a godsend, and the knowledge, commitment, integrity, and expertise he exemplified makes him a true asset to the McGovern dealership! Hands down, it was a great experience, and the financing was made easy with Steven Mendez. It was easy, low stress, and very pleasant! If I was ever in need of another vehicle, I wouldn't hesitate to contact John for assistance, and I would definitely recommend John and McGovern Buick-GMC to anyone in need of a new car. Thank you so much! Semper Fi! More